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March 2024 by Julie U.
I had to get some blood work done at Diagnostic Labs and my doctor said to just go in as the paperwork would be on file. My old doctor retired and just a few years ago I had to take in forms so I was pleasantly surprised with this new service. I went to the Kahala DLS and only had to wait about 10 minutes. The tech was good - I hate to get shots or get blood drawn so appreciate a skilled person. Now that I know where it is (second floor of Kahala Professional Building across from the Longs parking lot) I will come here when needed.
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March 2024 by kimie Nakasone
Are they all intern? No profeccionalI want you to be aware of the work involved in medical care.
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February 2024 by Shar Gima
Efficient, nice staff.
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February 2024 by Ayaka Minoura
Extremely long wait even though I went during the week. Many of their patients don’t seem to have regular work hours. The workers were rude as well. I recommend Clinical lab nearby.
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November 2023 by Lisa W.
Bad new location for seniors & disabled. Acess ability for handicapped is bad . Yes more parking, but parking turnover is not good. Wheelchair ramp is not readily available. The move was not thought of well. Since DLS is connected to Queens, why wasn't it planned to be in the Queens Urgent Care Center? The hospital is a maze ( no fault, since it was built back in the 1800) & why does the external ambulatory & ancillary services have to follow the same planing & vision. Poor planing & consideration! Unfortunately, it appears to be planned by healthy, young myopic individuals. Better expert planners, & more strategic planning needs to be incorporated. I am not disabled, but observed a few elders trying to get their way up there. I happen to follow an elder & worried that he was going to collapse, of which I chose not to use the elevator & follow behind him in case of an emergency. I hope DLS & QHS can collaborate better in the near future.
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November 2023 by Heidi H.
Had extremely rude encounter with staff at kahala DLS today. I left. Will only go to Hawaii Kai from now on. They are nice there and professional. Kahala staff ignored that there were several of us waiting..after a while I got up to inquire about service and was snapped at..told they were with patients and would be out when done. Completely untrue. We all saw from the wait area no less than FOUR employees in the back doing tasks, bagging trash etc...not one acknowledged that there were patients waiting etc...then to be snapped at and told they were with patients...I just left. Don't want that attitude coming at me with sharp needles. Be prepared for rudeness if you go to this lab. Hawaii Kai has always been extremely professional and I've never seen the lack of caring or attention as I did today at kahala. I am also a health professional and this is not ok to treat patients that way.
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November 2023 by Lori I.
NOVEMBER 2023 NEW LOCATION They moved from previous location by Great Harvest/Petland to the Kahala Office Tower between Longs and Post Office/L&L/McDonalds. PRO: Parking is much better, and you can grab something to eat right after you do your fasting blood draw. Grab a paper number when you walk in. (No more dirty recycled laminated numbers!) There's a lot of seats in waiting room, so you don't have to wait in the hot sun or you could wait in the elevator lobby if you don't like sitting next to so many old people. There are 8 blood draw rooms now! CONS: the old people have all found this place already and it's only been a week! They all still come between 6a (opening) and breakfast. Expect to wait a long time if you come in the morning. Best time to come is 12-2p but then it's probably not a fasting lab draw. Fasting is overrated. I arrived 7:10 and left at 7:38. Ive become part of the old people. GenX come after 7a. The baby boomers wait in line to get in at 6a.
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November 2023 by Faye D.
Note: The lab just moved into the Kahala Professional Bldg. on the 2nd floor across of Longs at Kahala Mall. The tech Rita did a wonderful job, she was cheerful, professional and what's more did a great job finding my TINY VEIN on the FIRST TRY impressive! I highly recommend seeing her for bloodwork especially for those of us with hereditary tiny veins...she's a god sent! Thank you!!!
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September 2023 by Clay Johnson
Even though my wife came in with paperwork and showed it to them, they could not conduct blood work without checking with my PC. Would have been nice to know when she went in the first time.
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September 2023 by Margo D.
Health care can be complicated and sometimes frustrating. It can often mean lots of calls to providers and insurance. Let's just say it can be humbug. That's why I am so glad I picked this DLS in Kahala. My lab orders were not standard and it took several tries to get it straight. I couldn't have done this without the help of Mykel and her team. Everyone there treats people kindly and with respect. They don't rush anyone but they are moving people efficiently through the steps. I'm very grateful and highly recommend.
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July 2023 by Alan Goo
Good staff but very, very S L O W. Be prepared to wait outside in the sun, then longer inside.
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July 2023 by Margie Y.
The 5 stars is for Desiree at the Pearlridge location (above Big City Diner). I came very early ... by 7am ... having not slept much the night before in anticipation of this blood-draw procedure. I have "very deep veins," or so I've been told, and have had the worst experiences no matter who has tried. I've even had to go by way of the veins on my hand, and that has been tricky as well. I usually end up with bruises on both inner arms and my hands after all the prodding and searching for a viable vein. Imagine the pain and discomfort of all that. Now, fast forward to my time yesterday at DLS with Desiree. She was great from the time she came to the waiting area, called my number, and escorted me to her work station. I told her of my nervousness because of the hard time I have doing this procedure, and she listened carefully. She started with one arm, seemed to find a possible vein, but then switched arms before doing anything, saying she wanted to "check all of her options." The other arm, within seconds, ended up being doable and before you know it, she was done. Other than the minor discomfort of the tight band and the quick needle sting, it literally was a piece of cake. She's my new best friend, seriously. A day later and no bruising or nightmares! If you have uneasiness and issues about doing a blood test, go to the Pearlridge DLS AND ASK FOR DESIREE!! I do agree with other posts regarding the poor handling of patients as they arrive to the clinic, though. I, too, had a kinda rude reception when I first went in. There were maybe 3 people already seated, so it wasn't busy in the least. This being my first time at DLS, I did not know the procedure and just assumed that I needed to check in. I stood at the counter, and a tech came over and asked what I needed. I started to tell her that I have no paperwork, that the doctor sent it electronically, and mid sentence, she abruptly told me to just go have a seat. Did not give me a moment to tell her it was my first time there. So I just sat there, and another gal came out to call a number. I had no idea that I was supposed to pull a number. I asked her about the number system, and again, same kind of rude response. Could barely point out the number machine -- as if it was too much for her to answer -- then told me to go back and sit down/somebody would be with me in a minute. Just plain unfriendly and cold, so not a good feeling in my gut at that point. Then, along came Desiree, and she was just amazing. She made up for the others, although she should not have had to. Luckily, I tend to think that it's not how you start off, but how you finish when conducting some type of business transaction. However, I do strongly urge DLS management to look into this and other reviews regarding poor customer service, especially pertaining to the waiting room. Most people are good and patient and kind, and they deserve better treatment than what is being offered in some cases. It's truly unacceptable to be treated rudely and abruptly. Those who come there, like me, are tense and fearful. A smile and a nice welcome could help them tremendously to feel a bit more at ease. Having Desiree become a trainer/teacher for the others could be a starting point. I will return to DLS in the future and hope/pray that Desiree is still there.
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June 2023 by Sarah S.
This is for the Waialae branch. Good to go when it's not busy . The trick is figuring out what time that is and hoping your schedule Jibes! Early morning seems to be peak time. Today I got lucky and breezed in and out at about 10. Service is friendly and most of them of them have gotten it on the first try!
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April 2023 by Elizabeth B.
I just recieved a certified letter signed by you. I am an APRN specializing in psychiatry and addictions, who has served the Island of Hawai'i for 24 years. Imagine my surprise, when, after ten hard hours of work in the trenches, to arrive home and read a certfied letter stating that DLS will not longer serve me as a patient or my hundreds of patients throughout the state of Hawai'i. You refer to multiple interactions, which I am unaware of. To my knowledge, only one interaction with a very rude billing person occurred several months ago. This was after several requests from me for a copy of bills (never recieved and only discovered after a dunning notice did reach my mailbox). In fact, DLS billed the wrong insurance co., even though they had the correct information in file, which I hand-carried to the Waimea branch. Please provide me with explicit details of how this led to this very mean-spirited letter. Please explain to me why you have decided to make access to decent care and daily life harder for my hundreds of indigent, severely mentally ill patients. Please explain to me how questioning a bill that DLS sent to collections never reached me even after multiple requests to review it and a sincere effort (to resolve the matter sans false claims by DLS to HMSA). I was treated very poorly by DLS billing and still have not received the requested bill. I cannot understand how multiple billing and communications errors on DLS's part give you a license to deny me or my patients access to laboratory services in an underserved state with an underserved population. Please resolve this matter quickly and peacefully by admitting that DLS submitted a false claim and then failed to retract it and subjected me to bullying by your billing department. ~ O au me ka ha`a ha`a (I am humbly yours), Elizabeth Bush, MSN, APRN, CARN-AP, CSAC, CCDP-D Board Certified Psychiatric Advanced Practice Nurse (NP and CNS) Certified Addiction Registered Nurse, Advanced Practice Certified Substance Abuse Counselor Certified Co-Occurring Disorder Professional-Diplomate (retired) "I have had a larger responsibility of human lives than ever man or woman had before. And I attribute my success to this: I never gave or took an excuse. Yes, I do see the difference now between me and other men. When a disaster happens, I act, and they make excuses". ~ Florence Nightingale
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March 2023 by J J.
I go here for the location convince.. but minus 2 stars for the way they run their waiting room. You pull a number as you arrive and told to sit down. Staff comes out one by one calling a number. When your number is called you hand your ID and insurance. Now.. here's where it gets sticky. If you get a staff member that gets your info and tells you to sit back down. Your screwed. If you get a staff member who gets your info and directs you right into a room. Your good. Why? Well, if your directed to sit back down after handing your info, all the people behind you who got directed to a room, are being serviced before you. Even though they came after you. And when your staff member that has your info is ready to take you to a room, guess what? There's no rooms available cause all those people behind you already took them! So, now you have to wait for a room to open and watch all those people that arrived after you.. leave before you! Yeah that irritated me big time.
