-
January 2024 by Marianne Jones
The red tape on the toilet tank is the only thing that stops this business from getting five stars. I went in yesterday for a pre-employment UA. Service was prompt, professional and with aloha. Once I'd filled the cup I got up to flush and noticed red tape all over the tank and handle. I figured it was for the tank. I've administered and taken many UA's and never been told not to flush. The guy who was helping me knocked on the door and scolded me jokingly and told me that was what the red tape was for: to stop me from flushing. Maybe change your procedure to tell people or put up a sign? He assured me I didn't flunk the test but hello, a person's livelihood is at stake here.
-
December 2023 by Vance O.
Useless company. Trying to get a drug test done and they tell you, "we don't do that here on the weekend." What are these guys even here for?!
-
November 2023 by Roan S
Free and easy parking. Great staff. In and out service with a smile. Highly recommended for all your laboratory needs!!
-
September 2023 by Dawn Y.
Had to get blood work and be in town very early so I came here for the first time. I was worried it would be crowded but they were really efficient and professional and friendly. Not easy to hit all 3 nowadays when you interact with a business
-
May 2023 by J Marino
I don't know why some folks have bad experiences here, but my visit was great. Thanks Darlene.
-
April 2023 by Enrique D.
Services was quick, you get a number at the counter, depending on the day, it could be busy or slow. I walked in was greeted by the desk person and got a number, not shortly thereafter I was called. Staff there treated me with great respect and gave professional and prompt service. They drew blood for testing. Before you know it, it was done. The facility appears to be clean and well maintained. Depending on the time of days, parking outside can be challenging, but people are in and out, so I was fortunate to find decent parking spot. This place is conveniently located in the heart of Kalihi, next to Jack in the box. I recommend this place's
-
December 2022 by Randy Kosuga
Super friendly and professional personnel. In and out in a flash.
-
August 2022 by Nick Fiero
Awesome! My man Oscar very professional every time!
-
June 2022 by alyssa Kucera
DO NOT WASTE YOUR TIME, they have no clue what they're doing. I've had horrible experiences both times I've came with them asking me how to do their job. Could not process requests, do not know how to work their own systems, had me wait to get my blood drawn after I was taken back for over 45 minutes. Employees need to be properly trained
-
January 2022 by Brittney Leigh Herring
Excellent!!! Staff really friendly & fast
-
October 2021 by Hauna'ni A.
So I just came from this location since my effin doctor send me to this place for the second time! The first one was hau'oli lady who helped me answer a simple question what is the blood test for?!? Which simply told me what it is for. Today I asked the Pilipino lady with long ugly curly hair if what is the test for and she said she don't know. So I said I just came here like couple days ago and the one who took my blood was able to answer my question!?! Simple as it's for your liver, kidney etc... and that's the only time she picked up lol she said she can't tell what it is for. Ok that's it's that's the answer and I will stop not telling me straight you can't tell and you can't read grrrrr... I tell you hard to communicate with same a** like me. Oh well this one does not have a customer service. She just there to poke you and have her paycheck. That's all!
-
August 2021 by Warren N.
Good location if you need to get a blood test before work. Come at 5:45 and you should be among the first in line when they open at 6. Efficient service by the techs and all of them are very friendly, too.
-
April 2021 by Beautiful M.
Had to call them because my account doesn't exist when i am paying online. I talked to this lady and she said to me "you're calling diagnostic laboratory this is not (my insurance)" and the way she speak to me make me feel like she think i don't understand her. She is rude!
-
July 2020 by Maria Welvaert
Super efficient! Stepped inside & took a number in the waiting area. My nurse was very kind & made sure I was comfortable with the lab process -- total time spent was around 15 minutes!
-
March 2020 by Nelson S.
Jezzel was very friendly and helpful to my parents when they came for a blood draw. I was so moved by the way she treated my parents that I had to give her some kind of acknowledgement for her commitment to customer service. I have never come across such a really nice person in a facility like this. She is truly a credit to Diagnostic Laboratory Services. I also have to add that they continued to serve my parents despite them not having their Medicare card available. The medical office that they had visited had inadvertently given it to one of my parents who forgot about it. My parents have dementia and so they can easily forget things. To make the story short, I eventually found the card. No thanks to the medical clerk at that office that continued to claim that she had given it back to me when in fact she did not. The facility is the most spacious and clean facility I have encountered. Most of the time the wait is not very long and you are made to feel like you are important to them. The waiting room has a lot of chairs and quite roomy. You don't feel packed like sardines in a small waiting room like the lab at Queen's. The only thing that could greatly improve this office is music. I am a strong believer that medical offices should utilize music to relax patients. Going to get your blood drawn may not be a big deal to most folks but for people that are squeamish, music would greatly help. And many who enter these doors are doing so because they may be dealing with a health problem and that in itself is stressful. Overall, I highly recommend this laboratory for your lab testing needs.
