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February 2024 by Kelly K
The front and staff here are very good and pleasant to deal with. We had booked a full-size sedan, but unfortunately they had run out of these cars. Therefore, they put us in a van. I specifically asked whether or not the van had Apple CarPlay. Unfortunately, the van that they provided did not even though they told me it did. Also, this Dodge Caravan was rather old and the entertainment system was barely functional. Overall, I would rent here again, but would be very specific with the vehicle that I would accept.
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February 2024 by Tad McDowell
I recently rented a vehicle from Enterprise in Honolulu Hawaii. I was so impressed with the staff from start to finish. Afterwards, I realized that we were missing a Ukulele and thought we may have missed it when cleaning out the vehicle upon return. I went to the desk and talked to Anderson. He checked with the staff and they didn't see it, but he said he would get in touch with me when he checked on other possibilities. He contacted me and said the vehicle had been rented out, but when it was returned they would check the vehicle again. Sure enough, he contacted me once again and let me know they found it. They mailed it back to me (at my expense) and I appreciated it so much. Thank you for the great customer service.
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February 2024 by Richard Jonathan Cooper Dooley
Loyal Enterprise renter - vacation, business, the day you need an extra car - they always have an option. Service is second to none. Problems always resolved with a smile and in the simplest way possible. Just rented from a location in Honolulu - same great service as at home in CA! Customer for life!
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February 2024 by Jin Zhang
Very smooth rental experience. Got upgraded to a convertible. The car drives great! Staff are also very helpful and professional. Will rent again here.
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February 2024 by J T
Really quick and easy pick up and drop off. Will return. Newer vehicles and got a complimentary upgrade to a larger vehicle. Management is excellent overall as well.
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February 2024 by Wesley Settles
Fast and seamless process. They got me a car last minute!!
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February 2024 by Jerome Lawler
Everything was fine with service and the vehicle.
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January 2024 by Alison H.
Truly impressed with this branch on both occasions we rented a vehicle (for a single day) during our trip! They had a vehicles to accommodate our needs at short notice, were flexible on the pick up time and just overall provided top notch customer service with each representative we talked to! The vehicles were clean, well maintained and allowed us to explore on our own schedule. The most helpful thing that made our experience seamless was that they provided a clear map of how and where to return the vehicle, as it was a bit different from where we entered the parking garage to pick up the vehicle. Wow, wow, wow!
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January 2024 by Chris Tobin
Easy rental at Hilton Hawaiin Village location.
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January 2024 by Sam Fenner
We had a fantastic experience renting a car from the Enterprise at Discovery Bay.Every person who worked there could not have been more helpful and nice.The whole process was so effortless and pleasant. Well done!
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January 2024 by Alan Tsang
friendly staff. fast service. easy to rent
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January 2024 by Jesus D.
Excellent customer service from first approach till car return. The young lady that attended us at the counter offered great tips and the car upgrade by garage attendant was a pleasant surprise! Price is still steep to rent a car from a major car agency anywhere in Honolulu, despite renting via Costco Travel. Frankly, any car rental, when accounting for fees, taxes, insurance, etc will be pricing in Oahu, but it's so worth having the freedom to drive at your own pace and schedule during a visit to the island when time is a priority. But back to Enterprise. Car, as expected, was in great shape but the ultimate experience with car rentals is the service and for that, five stars!
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November 2023 by D Kenn
Received prompt emails from company with full details of charges and rules, before and after rental. A bit of a lineup when we picked up so think about your reservation time if you don’t like waiting. Staff were very patient and answered all our questions. Walking to the garage from their office was a bit of a maze (not a pretty building and old elevator) and pay attention to how you drive out of the garage because that is the way you will return (ie. behind the building up some levels). Car was in good shape and clean. Parking garage is not well-lit so we did walk-about around car exterior with cell phone flashlight. Excellent location if you are staying at Prince Waikiki Hotel. Highly recommend Enterprise.
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October 2023 by Chris Taylor
Enterprise at the Discovery Centre Alamoana Blvd Waikiki was fantastic. Special thanks to Lei for promptly switching cars after we had a flat tyre. Both Camry's were late model, clean, and great for a family of five. Mahalo and thanks!Also great for parking overnight, as they had advised - just $15 at Discovery compared to Hilton $65, and just a five minute walk away.
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September 2023 by Pokash Productions
Process is so easy compared to decades ago. Sometimes I am just standing there waiting when everything is all pau. Just seems too easy and fast to be real. Only negative is the dang car so slow I think other drivers are irritated at me and pass me all the time in the corolla I had. I should have took the miata but I have kids so that's a no go. My mom has the same corolla and her corolla drives fine.
