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March 2024 by Derrick Fujii
I arrived to enterprise vehicle rental, I asked the service representative if they do walk in, because walk from servo Honolulu and needed a car. The representative asked if I had service invoice number? Then proceed to call servo Honolulu, if I could get service invoice number and passed on information to representative for enterprise vehicle rental, was able to get better rate after giving the information from servco Honolulu.
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February 2024 by Erica Kristin
Great attention to detail service and friendly staff. I was able to get my car quickly and upgrade based on their availability. They spend the time by getting the car for you and reviewing the car before you drive off.
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June 2023 by Matt N.
Good ppl.
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June 2023 by Hugh Talty
AlohaI have been a member of Enterprise for many years but have not had the opportunity to use there truck and Ban services till recently. I can’t say enough about there new facility on Nimitz Highway by the airport. The staff is courteous and professional. As well as efficient. I have dealt with many rental companies in my lifetime and these people do the right thing and care about the relationship with the client.I would highly recommend creating a relationship with them. Loyalty pays off with them.Mahalo
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June 2023 by Maelani Greer
Will never be renting from this location again. My family rented a truck for a moving process and during the walk around inspection with our sales rep. Another sales rep (not the man assisting us) walks out and yells at my children by saying “Hey get off that. Stop touching that. Leave that alone”, and i look up to see what my children are doing and my 8 year old daughter is just spinning around on a pole under their pavilion. She was immediately scared and said she felt uncomfortable. I alerted my husband and he spoke to the man and his response was “yeah i said it. Because i didn’t want them to damage the pole (which could not be damaged because it’s literally made out of cement with a plastic cover it.) and says very sarcastically “i mean i apologize all is well no damages were done.” All he was concerned with was that his ego was asserted and not how he spoke to my children nor apologizing to my daughter. Our sales rep did speak to his manager but it was swept under the rug and brush over. Would not recommend this location. Total experience was one that they only care about the business and not customer service.
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July 2022 by Craig T.
Needed to rent a truck to haul some boxes and bags and rubbish at my family's house this weekend . I booked a Ram 250 pick up truck from Enterprise truck rental . Just to let all you Yelpers know they moved from their original location next door to Dunkin on Ualena St near the airport to the old Alamo rental location on N.Nimitz Hwy. They also merged with the Enterprise car rental that was located on Ahua St off of Nimitz Hwy . So if your in a need of truck or car rental check out these guys they will take good care of you . The manager there is Cameron very nice and helpful also the agent I spoke over the phone was Dennis he also was very accommodating gave me rates and went over the contract very quickly so I can be on my way with my truck . Nice new big location and very clean and spacious. In the future that's where I'll be going for my rental. Also just to let you know it's a little cheaper than the airport location because you don't need to pay the airport location taxes. Support local
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January 2022 by Cam And Deej L.
Ah yes who doesn't like coming home to see the bed of they're truck smashed with no letter or contact information left behind. On 1/18 at 3:00pm a Enterprise truck reversed into my truck smashing the bed and the taillight. We contacted Enterprise to see what they could do on 1/19 at 8am and the person on the phones customer service was straight up and down TRASH and told us theres nothing they could do and offered absolutely NO help what so ever. We asked if they could check they're fleet and see if any trucks came back that afternoon with damages but I guess the person behind the phone was incapable. What a joke
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August 2021 by Ryder Kauffmann
Cameron and his Staff are very helpful and get you what you need.
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August 2021 by Jacine K Yoshishige
I only wish that they were located near the airport or on aolele near the other location. But my experience with them from the start was FABULOUS TO THE END. Mahalo for all your assistance and professional customer service. I would like to thank Jordan who helped and gave me an option on the day of pick up to drop off My sons were comfortable thru out our drive around Honolulu with more leg room. ????????⭐️⭐️⭐️⭐️Aloha until we meet again. ???
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July 2021 by Aaron E.
Manager Bryson has an arrogant attitude and provides horrible customer service. I would not recommend this company. They Force customers to pay for extra days because of their operating hours.
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March 2021 by Douglas Shumock
?I will not ever rent from this location. 30-45 minute wait for pickup and drop-off. You would think Enterprise would respect at least the Platinum Status would account for something. Manager has no idea what customer brand loyalty is. Do yourself a favor and rent somewhere else.
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July 2020 by Ronald Randall
They provided very good service. My car had to go to auto body shop for repair. Enterprise had the car delivered to the auto body shop on time and when I returned the car there was a person from Enterprise to check the car over and pick it up. By the time I got home I had my receipt waiting for me in my e-mail account. Also car was really clean
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July 2020 by Kevin O.
Quick and easy to do business with. Needed a pick up truck in a hurry and they had me on the road in a nice Ram truck on no tome
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May 2020 by Mya H.
We returned the truck washed and no damage. They looked it over when we we dropped it off. They said it looked good. 3 months later they send us pictures with a claim that we owe them 3 grand for a side panel and a bunch of repairs. The picture showed a very dirty truck with what looked like someone side swiped it. Myself and the other two girls who dropped it of know this damage was not there when we dropped it of. We hand washed before returning it. I think we would have noticed such extensive damage. When we tried to deal with them they gave us the run around then threatening to send us to collections. In the end our companies insurance wouldn't fight it because they don't cover rental cars and our company paid it rather then a court battle so they managed to scam 3 grand out of us. Shame on you enterprise!!!
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May 2020 by Hasegawa Builders G.
Aloha- Employees, Plenty Aloha! For my business dam awesome! No complaints! Mahalos Plenty for the Aloha and Customer Service!!!
