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February 2024 by K. A. Applegate
Nothing fast about FastSigns. Good finished product... if you can ever pull one out of this company. Worst customer service possible in any industry. RUDE! No return phone calls, no email responses, four months of trying to finish a design and we simply gave up. They could not even process our refund correctly! Still trying to retrieve our deposit. Just awful.______________________Dear FastSigns owner who responded and asked for a second chance to change my experience. A week ago I called to re-establish a working relationship. I was told that I would receive an email to progress our project. One week has passed and I have not heard a thing. No email as promised. I cannot reach anyone on the phone. FastSigns voicemail is full and cannot take a message. How do you propose I should fix this, Mr. Owner?______________________UPDATE: I'm done. Weeks have now passed. No response as promised. No return phone calls. Rude. Unprofessional. How this company remains in business is mindboggling.
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October 2023 by Deb J.
They are SUPER busy, and like everyone shorthanded. But they try hard and did a TERRIFIC job on my order. Will definitely order from them again??
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September 2023 by 1Epic Tour
After having many issues with another Sign Company. I found Fast Signs and from the start my Vehicle Lettering was without any mistakes and Stress Free.This Company will get all of my Business.Mahalo Fast Signs Staff,Captain Vince
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April 2023 by Sybil Stevenson
I needed a sign, quickly, and googled Fast Signs. They were jammed up but were so nice to me and got my sign made quicker than they had quoted. I can't remember the lovely woman who runs the front desk but she is awesome. I definitely recommend them, love my sign.
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April 2023 by Bernard Kaeo
Always satisfied fast signs does good work thank you
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November 2022 by Wanda Ino
Managers, supervisors, staff, and the public have all commented how the signs are great! The team at Fast Signs in Honolulu were friendly, quick, efficient, professional, conscientious, and detail-oriented when helping us with our signs (from the graphic designs finishes to the production of our aluminum & vinyl signs to the final installations of all of our signs). What they helped us throughout the process (making and finalizing our new signs) was not only making the signs the way we wanted, but also suggesting alternatives (design changes) that would help us achieve what we wanted with each of our signs. This is a critical asset that Fast Signs has because other companies do not have the expertise, talent, skills, experienced know-how, and confidence to be able to help clients make the right choices for their signs.The signs really did their job! They caught people's attention; they gave clear, concise directions and information; and provided an image/brand that our department would be developing for now and the future.If anyone asks us (which they have!), we definitely and proudly recommend Fast Signs to them.Thank you, Fast Signs, for helping us make a difference in our workplace for the benefit of the public that we serve and for the benefit of our department.
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November 2021 by Kili P.
Kimo was my point of contact and I received the absolute WORST customer service I have ever experienced! Emails would go days unanswered. Phone calls not returned. I even showed up physically to the store and was treated rudely. Company policy is to charge a 50% deposit - in actuality they charged me in full without my permission. I have not received my product nor any information as to when it would be done, and now Iʻm being ghosted. My money was basically STOLEN with no product ever received. I will be reporting this to the BBB and the corporate office for Fast Signs. I am a fellow small business in Hawaii with a big desire to support other local small businesses. I am disgusted at the way I have been treated and that fellow local, small business owners would conduct business in this manner. NEVER UTILIZE FASTSIGNS!
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August 2021 by Scott Coffman
Fast personalized service. Made my custom decals just as I wanted them, made my deadline. Mahalo
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July 2021 by Bobbie Martin
Aloha, The labels you fabricated for Liferaft & Marine Safety Equipment, Inc. Are fantastic they hold up in appearance for the full 11 months after being place on the Liferafts fiberglass container. Thank you Kimo for the fast work and help with my order. Liferaft & Marine Safety Equipment, Inc. General Manager Bobbie R. Martin
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June 2021 by Danielle Muffat
I appreciate your responsiveness and resourcefulness. Kimo was a pleasure to work with! I will be using FASTSIGNS again.
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January 2021 by willy kama
Very quick n easy process. Kimo helped me out over the phone very polite and detailed oriented he were.Thank you fast signs for your dedication to help others.
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September 2020 by Melvina A.
FYI: During this pandemic, contact to the store personnel is very limited. They don't answer calls, the voicemail is full so you can't leave a message to ask if your order is ready or that you're in front of the store waiting to pickup an order. They say call and we will bring out your order, but they don't answer your calls.The lights in the store are off but they'll say they are working in back. So.... the secret is to walk up to the door and knock and someone can hear the knock and come out from the back room where they say they are working. They are friendly and do great work but this darn pandemic customer service sucks!
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June 2020 by Kimo Pierce
Hawaii Plumbing Group, LLC we are very satisfied and have had Fastsigns doing all our signage needs for over 5 years.
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June 2020 by Jessica H.
My first experience with these guys was last year when I had them wrap our van. They did a great job with the staff they had at that time and I should have given them a 5 star review. Shame on me. But alas, the staff has changed and no longer is polite, professional customer service a priority. Took my business to Signs Today and received the product and service I was looking for.
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May 2020 by Jared Okamura
The crew at FastSigns are awesome! They were always accommodating and were willing to assist with any request and were solution oriented. Made for a great result and Mahalo for their efforts!
