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July 2023 by Angel H.
This is probably the smallest Macy's that I've been in. While the store is small in size, you can still find all the necessities. They have men's, women's and kid's departments. They also have luggage, swimwear, jewelry, shoes and cosmetics. Yesterday, was National Lipstick Day. MAC was running a great deal. They had 40% off on select lipsticks, lipliners and glosses. I wanted to get the O lipstick and Oak lipliner. However, they were sold out. The salesgirl offered to order it for me and send it to my residence with free shipping. I told her that was fine. She looked up my info in the computer system and rang me up. She was really helpful towards the end, but in the beginning she saw me looking at all their lipsticks for 10 minutes and didn't bother coming over. It was only after another woman came by that she decided to come and help us.
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May 2023 by Joey T.
I went in to look for dress shoes and when waiting in line for a while, a guy noticed me and said he could ring me up elsewhere. I said I needed them price checked so I could choose which one and apologized for not seeing one myself. He took out his app and did it right there for me and was super polite about it. I decided on a pair and he rang me up. We talked while he rang me up and I signed up for a membership card. Thought it was strange it asked for income and SSN but he explained it and assuaged me. All the while we had a pleasant conversation. All around great experience. Man was a middle-aged bearded light skin guy with dark hair. Rang me up on the west side of the store. I'm sorry I didn't catch your name but you deserve all the best (and a raise) just for your customer service skills. Thanks man.
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May 2023 by Patricia K.
I was waiting quite a bit and there was a lady and her family who was buying many many items. Someone from the store was helping her. It appeared I would be behind her even though I was ahead of her. Suddenly a woman appeared after apology for my wait and went and found someone to help me. I was immediately helped with a very kind man. I think they are going beyond to provide service. Thank you Macys. Trish
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December 2022 by Kara B.
Came here with my MIL on NY day. We already knew what we wanted, so shopping was simple. The saleslady was friendly and she seemed knowledgeable about the products. We were able to validate our parking there for IMP, and it was like a $7 validation since we bought something at Macy's. We did have to wait though to get it validated because she couldn't do it for us. I like how the store was clean, and it wasn't busy at all. Most of the sales reps greeted us.
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May 2022 by Joshua M.
Jamie (spell check) is AMAZING. She was so helpful and pleasant to talk to. Thanks for the great customer service, I am very appreciative :)
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May 2022 by Birdie H.
Thank you Yasuko for a great service! I really appreciate it very much. So, for today's visit I went in to do a return on a purchase I made online. The item I received didn't seem to be what I wanted. As we walked into Macy's we seen how busy the store looked. I really loved the set up tho. It catches your eye as you enter. The sale signs, the SHOES! ( oh my goodness the SHOES). The bags too! Oh man... if I only came alone, I would've never left. LOL! In my opinion, this location is one of the best locations to shop at because they seem to have more of everything in stock. Maybe even better sales too. The variety of items they display makes you want to shop instantly! It's dangerous for us women! Hahahaha... Anywho, I went to return an item I purchased online and was waiting for help at the register. There was this one employee who seemed to have seen me, but didn't make her way towards me. Instead she kind of walked the opposite direction. But no matter, because she probably had been in the middle of helping someone. But this other employee asked if I had been helped. I said no... with that she offered her assistance. At this, I was ok with just a simple refund. I explained that I didn't really care for the color of the item and had wanted to do an exchange. But, seeing as they were busy, I was ok with accepting a refund. She willingly looked up the item, searched their database to see if there was in stock of other colors. She said, if the items on the floor, we can do the exchange, if not, I can either go to another location or return it and do an exchange online in-store. As confusing as that sounded, she assured she'd help but first things first, lets get the other color and see if that's ok with me. Well, when she came back, she showed me the only one left in-stock at this location. It was the COLOR I WANTED! So, she helped me do the exchange & gave me a few pointers on taking care of this type of material. Then, after our exchange, she simply thanked me for coming in and I totally appreciated HER for the service. She went out of her way to go through all that for myself. She also informed me that if I do decide to change my mind on THIS COLOR, they have another color available at another location. I can go there to swap it out too, if I wanted. That was really nice of her to inform me of that. Not many people care to share such info, but she did! Thank you for the great customer service & for the pointers on future orders too.
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April 2022 by Oliver F.
Had a decent selection of shades. I was able to get a decent pair and although I had to wait a minute (customer in front), the staff member was very accomodating allowing me to try on a plethora of glasses.
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February 2022 by Maddie Cowell - LilMissJeepHer
They have a decent selection but it took us 10 minutes to even get an employee to help us…
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September 2021 by Best O.
Excellent customer service from Jeannie in cosmetics. Wish she, with the flawless but not overdone makeup, could give me a makeover. (Not possible now with the Covid restrictions). Don't miss the Estée Lauder gift with purchase. Jeannie gave me a rundown on all of the enclosed products and explained how they work. Later, my husband found a cool Adidas jacket in the men's department and Jeannie helped him with that. This Macy's is small but mighty and it definitely should be your first stop if you're looking for some new beach attire- swimsuits and coverups with a large selection to choose from.
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July 2021 by Diana C.
The most ironic thing about all this, is that I don't "normally" go to Macy's... but since I was on vacation, I'd thought to just explore -- only to be accused of shoplifting by KELLY because I was walking around with my tote bag that had a dangling plush toy hanging off of it... the way she approached me was really upsetting. First, sizing me up and down without even a "hello" and then asking if I was "ready to check out" and to "see my bag" only to say "oh we have something just like it" - never once apologizing for incorrectly assuming.
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January 2021 by Serena M.
I came here the other week just to check out. I've been trying so hard to avoid Waikiki during this pandemic but I had to return something to a store out there. I figure since I was already out there I might as well walk around and check out some of the stores. This Macy's is probably one of the smaller Macy's on island. There really wasn't anything different from other Macy's. And the sales were the same. The selection of the merchandise is a lot less. But the bright spot of this store is located in the back of the store. And I probably wouldn't even had noticed but I had to use the bathroom. They have a small shoe selection back there but what they had was all on sale. Some of their shoes were 70% off! I definitely don't go anywhere fancy anymore since having a baby, haha but they had some nice dress shoes. They also had some cheap athletic shoes for like $50. My daughter "lost" her shoes the day before and so I saw a good pair for her. It was a cheap price, $15 for Skechers waterproof shoes. It was weird though because I saw the exact same style, same color but it was $5 cheaper. I asked the lady if the one I got was $10 too but she said that mine was still $15. She said that it depends on when it comes into the store. When it came later, the price gets cheaper. Don't know, it was the same model. But definitely check this place out if you are looking for some shoes.
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January 2021 by Mutya Ng Haleiwa
Very nice staff. Helpful and kind. Love coming here
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July 2020 by Kiley A.
The older lady at the register near the kids section/women's section was disrespectful and rude to myself and my husband. Neither of us felt as if she was listening, or even bothered to make conversation. She seemed out of sorts, maybe she was just having a bad day, but definitely reflected it on myself and my husband. We love the Ala Moana location, they always have way better customer service. This older lady seemed like she didn't care, and when my husband asked about a military discount she rudely said "that will not be offered here, or any Macy's".. We had thought Macy's did, therefore we asked. But, we felt like she was just assuming, and judging us. A simple no would've sufficed.
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February 2020 by Xiao L.
Like all their useless coupons, you can't buy anything with it because of the exclusions. Read the fine print.,
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January 2020 by Tiffani B.
This is the second year in a row that someone in my family has been mistreated by this Macy's location. I am fairly certain it was the same woman (Siphen) both times. Last year, she refused to give my aunt the discounted price for coverup just because it was in a larger size than the other one she found. Exact same product and color. This year, she asked me if I had a Macy's card and when I told her no, she asked if I was a bronze member and i said yes. I told her I had Macy's dollars and showed her the email and she told me that the Macy's dollars didn't belong to me, but belonged to whoever owned the Macy's card I purchased them on, insinuating I did not purchase my own merchandise. I told her that i paid for my own mercy on my own credit card (not Macy's) and she was rude even further, so I left all of my merch at the counter and left due to her rudeness. For a place like Hawaii, where everyone is nice, it seems like Macy's should be able to find a kinder person to represent their company than Siphen. My entire family comes here every year and we will NOT be returning to this location.
