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December 2023 by Billy S.
Aloha I am a local business owner and please beware. I received fraudulent charges from Grainger without my knowledge until my Bank notification. They double charged me for an item I purchased over a month ago.
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November 2023 by Ryan Maynard
Always great customer service that is knowledable and helps me with what I need!
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June 2023 by Megan Johnson
The female working June 19th 23, in the morning, was very unprofessional. I walked in before a gentleman who is older than me. She says hello to me and I say hello I'm looking for a snake for my toilet. She tells me there's not on the floor they're all in the back. And then begins to ignore me and talks to the older gentleman. She starts helping the older gentleman. She proceeds to have a conversation with this male customer. I usually am never the one to interrupt. I always wait my turn. But I was in a rush because I have work in less than 15 minutes by the time I arrived there. I was aware of the time and I wasn't trying to rush anyone. I was in a hurry however. So I politely ask if I may be helped because I inform them I have work very soon and I just need one item and I'll be gone. She proceeds to tell me that there's so many and do I know exactly what I'm looking for. I do know exactly what I'm looking I just need a cheap snake. She then basically tells me after I explain how plugged my toilet is. She tells me I need the $90 snake. She was very rude and rolled her eyes when I first initiated the polite interruption. I know what it's like to be customer service. I work customer service plus 7 years. I am just astonished on how rude she was to me. Because I am a young female?Very rude and very snobbish attitude. I want to go there just because that lady's working. Which is a total shame.
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April 2023 by shaka faka
It was my first time in here after all these years and Jacob made my first experience absolutely welcoming, patient, and very helpful, thank you!
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April 2023 by Jaime Boteilho
Good customer service. Employees know there product.
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April 2023 by Habilitat Fundraising
I am writing this review to simply say thank you for all you do to impact your community. Grainger has supported Habilitat for years and lives have been changed year after year because of this company's support. Thank you to Jeremy Heen as well for taking the time to rebuild this relationship and choose to make a impact in the local community. Mahalo!-Gerat R.
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March 2023 by Islandsavage808
Elishia was very heelpful fast and efficient on helping me with my supplies i needed. Thank you you so much. I will be coming back for sure.
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March 2023 by Perfecto R Inciong Jr
Horrible…there were 5 counter people so much customers in lineThen informed everyone they had to sign inThen you still have to wait another 10-15 before you get orderTotal of over 45 min to get evacuater pump
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March 2023 by Jose Saucedo
Maylene was very helpful and provide excelente customer service.
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February 2023 by t wakida
Alicia was an awesome help and very welcoming. Thank you???
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January 2023 by Raife
Always helpful and friendly!
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October 2022 by Albert K
Great service but the system was down so I paid in cash.
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October 2022 by alika acousta
Elisha was very knowledgeable and patientGood with customersGreat service! Mahalo
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September 2022 by keoni k.
nevermind... im still mad but nevermind. i hope they work everything out. always decent service up front
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June 2022 by autozilla hawaii
Great customer service. Ordered an item that weighted 110 lb and was by error returned back to sender while it was midway to me. Due to the time constraint, Grainger team was able to ship my item again from the US mainland to me on a special critical shipping method that delivered my item within 2 days instead of six days standard time. I really appreciate every person that help made this happen on time before my travels. Thanks very much team Grainger! Special thanks to the critical team, Rachel, Jessica, Sean and Joseph.Aloha!!
