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November 2023 by Fred Wolfsen
Good customer service, knowledgeable employees.
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July 2023 by cdnilloc96
Nobody knows what they are doing. Made the mistake of special ordering something From them and was told 2-3 weeks. 3 months later and still hasn’t come in. Every time I call I get bounced around from person to person with none of them being able to just pull it up on a computer. It’s a specific tool that was special ordered yet all they can ask is who did I speak to and have gone and looked for a physical box. Why isn’t there something on the computer? Even an index card? Do they rely on employee memory for everything?
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July 2023 by Linda L.
I love the Mapunapuna store from the time I walk in Tracey is there and always calls me by name to welcome me and is a ray of sunshine and the sales associates especially Liza is the best too they make me feel like we are all family if I can't find what I need I just ask and I get it. It is definitely my go to store for just about anything. Even when I call the store they answer the phone in one ring I love it. If anyone needs home products in the Mapunapuna area be sure to visit that store lots of parking and great service
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June 2023 by Henrique Amigo
They have the goods BUT they treat like AS*HOLES, specially the old dudes inside the store
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May 2023 by Sabrina McNally
Super friendly and helpful staff! Eddie, Eddie M, Rosa & most of all Myrna!
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April 2023 by Kendra M.
Definitely for the pros but I found everything I needed, too, dabbler that I am. Great selection of products for the space and knowledgeable staff.
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March 2023 by Eleanor H.
Super helpful staff! Helped me find items... Made cuts to PVC and rebar that I needed, and brought it all to my car! Thank you so much for all your help! Highly recommend!
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February 2023 by Neil Ishida
I’m not a contractor, but just a homeowner with little knowledge of tools and building supplies. I was disappointed and offended with a grey hair Asian sales person behind the ordering counter. He has no kind customer service skills. His was very sassy with my ignorance of the material I was purchasing. Very short of the Hardware Hawaii TV commercials about customer service. Be patient and treat customers with Aloha and kindness. Management: a couple of your employees at the Mapunapuna location need customer service training. There are a few there that are very good. I’m retired and live close by. Be nice to customers. That is not too much to ask.
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February 2023 by G Y.
i live in salt lake and this is our closest emergency hardware store. Little on the pricey side but i get it and don't mind paying a little more to help local businesses...BUT every time i go there NO one asks you if you need assistance and when you do ask it is like the household consumer is bothering them. They don't seem interested in you or your business so when Home Depot opens up in Mapunapuna, lataz HH
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November 2022 by Joshua Canoy
Went inside, was looking through stuff to fix my clogged kitchen sink. Liza immediately stopped what she was doing and started helping me! This store has such very good customer service! Will definitely come Herr again!
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July 2022 by Common SENSE
As a disabled veteran I was told that Hardware Hawaii offers a veterans discount of 10% I said great. 10% off. So I had to fill out an application and return to a store turn it in and I did. I specifically went to the store for this discount. Filled my cart went to the checkout and was told none of the items I had could receive the discount. I had some drill bits, light switches and a circuit breaker. I asked ok what items are the discount good for? Is there a list. I asked the cashier and the store manager. They both said they do not know ?? I have gone there 3 more times purchased other items hoping to receive the discount and was told every time there is no veterans discount on the items ?? Talk about bait and switch. Will never shop there again and am passing this on to all my fellow veterans.
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June 2022 by Robert Olson
Convenient and well diversified stock helps meet.project needs close to town.
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April 2022 by Frederick H
Very good selection. Organized. Knowledgeable, helpful staff.
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March 2022 by F F (??)
Employees should have some urgency. This is a business.
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January 2022 by Vincent MagDaro
Great "little" store with EASY ACCESS in Mapunapuna. They may not have every tool or piece of equipment that you may need, but they can definitely fulfill your lumber order. Shop local, and give them a try first, before heading to your usual big box store.
