Harry Winston at Ala Moana is highly praised for its exceptional customer service and welcoming atmosphere. Customers frequently mention staff members like Tina Lu, Shanon, Galen, and Andrew M. as being patient, attentive, and professional. Tina Lu stands out for her personalized care, remembering customers’ preferences, making thoughtful recommendations, and following up after purchases. Her genuine care and effort to provide a memorable experience are highly appreciated, with some customers noting she made them feel valued rather than just like a customer. Shanon is recognized for his amazing service, going beyond expectations by following up after a vacation and setting aside pieces that customers were interested in. Galen is appreciated for his patience and kindness, even with customers who were not initially planning to buy. Andrew M. received praise for his politeness and helpfulness during a visit. Customers also highlight the store’s inclusive attitude, noting no judgment regardless of attire, and describing the environment as free of high-pressure sales or snootiness. Multiple reviews mention the store’s quality products and the special touches that make purchases memorable, such as champagne and beautifully packaged teas. Overall, Ala Moana Harry Winston offers a luxurious and friendly experience, with staff dedicated to making each visit special.
Galen was so patient and kind with me even though I was planning to purchase anything this trip. Thank you Galen, you’re the best!
October 2022
My girlfriend and I were in Hawaii for a week. We went shopping one day and had a great experience in the Harry Winston store inside the mall. Andrew M. was so polite and helpful. Thank you so much!
February 2022
Superb client service, second to none. Genuinely kind and attentive staff, zero high pressure sales and no snooty employees. Have been to Harry Winston locations in SF, NY, Taipei and HK, and this location has the best people.
