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February 2024 by Dawn C.
Long overdue review! Giving this salon 5 stars for hospitality and great customer service! I made my way back to Waikiki in Summer 2023 and this time to purchase a ring. Best advice? Schedule your appointment beforehand. I think I reached out to this salon 2 weeks out and Chanel, my salon associate emailed me within 24hrs to confirm. Definitely know what you like and what sizes you would like to try beforehand so you don't walk out disappointed because they didn't have want you want. Also, would like to add, 3 days out, I had to reschedule to come in a day early and Chanel was flexible with the change and I'm glad l rescheduled cos I didn't receive my ring right away since Chanel wanted to get it finished and was released to me looking like it was just made, so heads up! make this your day 1 on your things to do so you'll have your jewelry towards the end of your trip and bonus? You don't have to worry about storing this at the hotel safe when you're out snorkeling or surfing! Anyway, highly recommend this salon since it is Harry Winston for godsake! And definitely look for Chanel when you come visit! Super happy with my purchase and the finish! Will be back soon!!!
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January 2024 by C. L.
SAs were super friendly and helpful. Fun shopping experience with champagne. The only pity was that certain items are out of stock.
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September 2022 by Charlie
Best HW! Very professional staff
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August 2022 by John C.
I bought an engagement ring from the store. But I found when I went to pick it up (after scheduling it); the person was not there to meet me. I ended up getting my ring but was ushered out quickly. I find myself in a boat of looking for Harry Winston wedding bands in California versus here. I normally buy this type of jewelry from Tiffany's and their service is 100% time better. But their quality of jewelry is good.. it's just their customer service that is not good. But for a luxury brand.. that should be a significant % of the value..
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June 2022 by Jonn H K.
HW is not for everyone for sure. It is not as well known as luxury brands like Tiffany's and Rolex, but it is a brand for those seeking an off-the-beaten-paths. Some items do call out for attention (for example, Opus watches) but others are subdued. A reviewer complained of a sales associate who wasn't fluent in English, and that wasn't the case for me (I do think many associates at luxury shops have to tailor towards foreign visitors with sudden wealth). Cathy N was very helpful and patient and made me feel at ease. This store on Waikiki is very spacious with separate quarters for rings, watches, and jewelry. My experience with HW always has been very positive, and Waikiki HW is no exception.
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June 2022 by Jonn K.
HW is not for everyone for sure. It is not as well known as luxury brands like Tiffany's and Rolex, but it is a brand for those seeking an off-the-beaten-paths. Some items do call out for attention (for example, Opus watches) but others are subdued. A reviewer complained of a sales associate who wasn't fluent in English, and that wasn't the case for me (I do think many associates at luxury shops have to tailor towards foreign visitors with sudden wealth). Cathy N was very helpful and patient and made me feel at ease. This store on Waikiki is very spacious with separate quarters for rings, watches, and jewelry. My experience with HW always has been very positive, and Waikiki HW is no exception.
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June 2022 by Tyler Takamiya
Had a great experience purchasing my first rose gold HW ring with Chanel T. She was able to transfer the size in the ring I was after and let me know as soon as it came in. Seamless excellent service from start to finish. Thank you, Chanel!
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June 2022 by Fen M
Fabulous store with a wide selection of jewelry. Cathy is a pleasure to deal with. Can’t wait for my next purchase here.
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June 2022 by Marty Chen
Best HW! Very professional staff
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May 2022 by Hali S.
I have always wanted something from Harry Winston--my first name starts with the letter H and I have visted the Harry Winston website many times. One day, my husband and I casually walked into this store and it was very uncomfortable. The sales person was not very friendly and it was challenging to communicate with her in English. We were the only people in the store and all of the sales people were watching us. They were not friendly, they didn't offer to show us anything, they were not helpful or kind, and we felt judged. When we left, no one really said anything to us and they didn't even say have a good day. Everyone was very rude. Conversely, the staff at Hermes and Burberry were extremely nice and professional. Most of my jewelry comes from David Yurman and I was thinking of branching out; however, this experience has deterred us from shopping at Harry Winston completely. #disappointed
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October 2021 by Nicole E.
Why is it that Holly Golightly did not prefer Harry over Tiffany? Guess breakfast at Harry's doesn't flow as well. HW was a jeweler like no other. My great aunt worked for a jeweler in Chicago for decades, she must be where I got the love and appreciation for beautiful and timeless pieces. Every piece in their windows and on high display at this location are breath taking to say the least. I can aspire for a HW piece one day... The necklaces are something to behold, the rings too. Wow.
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August 2021 by Simon Billenness
I refuse to buy your jewelry and watches while Harry Winston (owned by Swatch buys
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May 2021 by Andre L.
Ida and the Gentleman who helped me with my questions on watches was awesome. He was very knowledgeable and made it worth listening to how things came about for the collection they have. Ida was great at helping me understanding wedding rings, and even as going far as trying to get find out a ring size of my gf, while making her think she just wanted to show her new stuff in. No stress from people there, and would love to come back and check out what they have in stock.
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January 2021 by J W.
I love their jewelry and the service at this location is excellent! From engagement rings to a diamond necklace, they got you covered. I always feel very welcomed here and everyone there is very professional. Everyone on the sales team is very knowledgeable about their diamonds and I would go to any of them.
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January 2021 by Zach Q.
Stay away from this place and think twice if you want to buy anything from this place. I bought an engagement ring for 30K and they said I can return it in 30 days after the purchase. I failed proposal and ask to return the ring. They said they can only give me credit and the credit will expire after a year (30k credit for a year, are you kidding me?) and only if the ring can pass the validation in New York confirming no damage on the ring. My friends bought ring from Cartier and return in 30 days with no problem. This is a great example of how big shop like HW bullies customers!
