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February 2024 by Keith Tajiri
Dr. Ako, Dr. Nishimura and staff are professional and welcoming. Mickey had a Congestive heart failure prior to his Echo which was aborted. They did what was best for our dog Mickey and he pulled through and was able to come home. Thank you everyone Mickey means the world to us. Mahalo, Keith
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February 2024 by Kanani Kealoha-Faleafine
wonderful team .. very caring... best place to take your pets
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February 2024 by sara
went here last year and it’s pretty expensive for a check up and added “tests” that you were not told would cost upfront. felt sneaky to add that to the bill (doubled it). doc was a bit condescending and sassy but seems like that’s normal here. he doesn’t fare well with valid questions. found a new vet for my pet after.
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February 2024 by Dixon Smith
Great practice, Dr Ako is a treasure
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February 2024 by Jill Yang
We love Dr. Ann! She's always available when we need her and the staff is terrific.
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January 2024 by Ross Okumura
The Team at Hawaii Kai Vet Clinic is AWESOME. The Front Staff (Mie, Abby, Karen, and everyone) are Terrific and Sensational. They all care for their clients pets as if that was their family member. Also Front Staff all care about the owners. The Vet Techs and Vets all are personable, care, and wonderful. We are very fortunate and blessed to have Dr. Lee Loy as our Primary Care Physician for our little Shiba Inu girl. Dr. Lee Loy is knowledgeable, caring, professional, personable, friendly, sensitive, and all around wonderful individual. We are very fortunate and blessed to have Dr. Lee Loy caring for our little Shiba Inu girl.
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January 2024 by Choi G.
Late to review but it was super expensive for a check up that lasts 5 min and added tests that you were not told would cost additional. Doc Ako was easily triggered and condescending when we asked normal questions about pet care. Definitely not a friendly vibe and more like pre school teaching. Even if you are a good pet owner, you will feel judged for minor things. The bill doubled from a simple test that was not disclosed to me would cost double my visit. I found a new vet for my pet after. Environment was very uncomfortable.
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December 2023 by Brooke L.
It is very unfortunate that my first visit with this clinic was under grim circumstances. Be that as it may, I cannot thank Dr. Ako and the staff enough for squeezing me in on an emergency for my bunny Blue, and for treating both him and I with so much care and compassion. Unfortunately it was too late for Blue and he passed due to G.I. Stasis while I was there. With that being said, Dr. Ako reassured me that he lived a long life full of love. He was 9yrs old. On a Monday, I had taken him to Feather and Fur b/c they accept walk-ins. After 3hrs, they were unable to diagnose him and wanted to keep him overnight for observation, quoting me nearly $1,000. I decided to take him home and administer his care myself. Throughout the week, he was showing vast signs of improvement. By Friday, I awoke to him laying limp and rushed him to HK Vet Clinic, begging them on the phone to let me bring him in. They were understanding and allowed me to. Dr. Ako was able to diagnose him within the first 5-10 minutes. However, I believe the stress of the examination was too much for him, already being at the end of his rope. He suddenly passed and I immediately became a mess b/c he ripped a piece of my heart and took it with him. Moving forward, I had Feather and Fur send over all the info of my remaining 8 bunnies. Words cannot express how grateful I am to all of them. Thank you for caring for our babies and I wish I had brought him to you guys in the first place, but I will not make that mistake again. P.S. Fair warning when it comes to Dr.Ako, he is not a gentle doctor. He is straight and to the point. He accidentally poked my male grandbun in the eye while doing his exam, which freaked me out, but my bun was fine. If you're looking for a soft doc, Dr.Ako is not it. Lol. FYI: Although you bring your bun in for a health exam, spending over $100...they will still charge extra for nail clipping(it is not included, even though it only took doc like 30 seconds). Just a heads up.
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November 2023 by James Jensen
Dr Ako is not my primary vet, but I was referred to him and this clinic on short noticed for both of my cats having diarrhea. We were seen both times without appointments with very little wait. The staff at the clinic are excellent and costs were very similar to my primary vet. Recommend highly.
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November 2023 by imi m
It's one of the best Vet you wanna take your beloved pets;dogs? ,cats?, whatever? would love ❤️to take my dog there, but we live here in Japan actually ?
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November 2023 by Ryan T.
Very nice office and staff. Made our puppy's first trip to the Vet an easy going affair. They made our little cutie super relaxed throughout his visit. He wasn't anxious at all. The doc took my questions without attitude or condescension (I probably asked the stupid questions she'd hear all week...I'm a first time fur-baby daddy). I would highly recommend Dr Jensen.
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September 2023 by Craig M.
This 1 Star if for the extremely rude and condescending Dr.Ako! We have been bringing our dog to this place for 4 years and never had an issue always had a nice warm experience. Not today as myself and my wife had the disgusting experience with the man. When I asked what shots my dog was getting and he kept saying I am giving him vaccines not even telling us what the dog is getting, and what is is for, judges us for the type of dog food we feed him, oh no it has ti he Hills dog food. This guy made us feel like a lower life form with holy than now attitude. We took our dog and walked out disgusted by this man's demeanor and behavior. Fortunately for HKV Auntie a the front desk saved the day and listened to us and understood our concerns and was able ti connect us with Dr. Jordan, extremely professional and warm, not like Dr. Ako. What happened in the room with this man was only that tip of the iceberg! Even they way he treated the poor technician by poking her in her side to move. We won't be coming back as my wife was beyond disgusted by this man's actions . So sorry HKV we cannot support this office no longer.
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August 2023 by Destiny P
Came here for my bird’s annual check up. The process was amazing from calling in for availability to signing up as a new client for Dr. Akko. I expressed my concerns about my bird’s diet/health which he gave the best nutritional plan based on species/bird type then trimmed her nails at an affordable price. Looking forward to future appointments
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July 2023 by Leah Y.
Hawaii Kai Veterinary Clinic is by far the best pet hospital on the Island. We have and will follow Dr. Leianne Lee Loy wherever she goes simply because she is THE BEST. For over a decade we have brought our pups to her, seeking her compassionate, professional, and thorough care. She will never turn away an animal and is incredibly patient with her clients and their (sometimes overly anxious, heh!) humans. We know her work is long hours, tiring, emotionally draining, and difficult, but she has never been anything but encouraging, patient, and detailed in her work. Her love for animals and humanity in general shines through always. Our entire family loves her so much and feel so blessed to have found her to care for our furry loved ones. She has never failed to help us keep our pups safe and healthy as well as guide us through difficult challenges, including at end of life. If only all veterinarians were Dr. Lee Loy! As for the front and back office staff, they are absolutely wonderful. Scheduling and communication are a breeze. They have a huge staff that are always ready to help. The assistants are so kind and gentle, putting our pup at ease. The office is always clean, organized, and the whiteboards in the exam room have been a great way for us to record any recommendations/issues that Dr has for us. They have also gone out of their way to accommodate us for our visits and we have seen them do the same for many other patients. Service is excellent. If we could offer an award to HKVC, Dr. Lee Loy, and the staff we absolutely would. Thank you for making an otherwise stressful experience of vet visits a joy. We love you guys!
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June 2023 by Jan Hackbarth
The most pleasant employees you could find anywhere. Dedicated to their profession. Very caring toward the animals and owners,
