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April 2024 by Vu Phan
I rented from this location and returned the car to the Ilikai hotel and it was nice and smooth process. There was no wait during pickup and drop off. All the employees were very nice and helpful. Would definitely rent from here again.
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April 2024 by Ashley Garris
Absolutely the worst rental car experience I’ve ever had. 2 hours waiting in line even though we arrived BEFORE this office even opened. 1000+ questions from the first desk and questioning everyone, so don’t bother to fill out any information online if you rent from here. What a great way to celebrate my spouse’s birthday
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March 2024 by 최형민
It's extremely slow. Even if you visit as a Gold member, you have to wait for over 40 minutes.
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March 2024 by Steven Nygren
Great service. Nicest people ever.
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March 2024 by caleb francisco
Located in a very convenient area, great service. Had only 2 people working with lots of customers but overall good experience. You need to check in with the tablet and the screen outside will tell you when to come in. They should put up a sign for this as many people are constantly walking in without checking in properly.Kenny was amazing and very kind. I requested to upgrade my vehicle to a convertible and Kenny gave me multiple options and made proper recommendations. Kenny helped the enjoyment of our honeymoon and I cant thank him enough.
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March 2024 by Jodi Carey
Waited in que for over 2 hours got to spot #4 their screen went out and they started calling the names to go in people who checked in after us were all called not once did they call us.....que screen was fixed and we were not on it anymore.....we weren't able to wait any longer cause we had 15 mins to go back to our room and check out. Waste of time. Not a very fun experience when you gave yourself extra time knowing it was gonna take a little bit. Currently in a lyft to go else where. Also staff very ride when your trying to get information on where your name is.
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March 2024 by Terry Coleman
Apparently don’t read these reviews over an hour wait as a gold member with President circle status. But the gentleman behind the counter (unfortunately by himself) was very pleasant and profesional.
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March 2024 by 준열이
I made a reservation for 8 o'clock, but they made me wait for 2 hours so it doesn't matter at all. If this is the case, the reservation system will beWhy is it there..?
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March 2024 by Dale Southern
I wish we read the reviews before booking this. The waiting time is atrocious. To say pick up time is 8am and charge you for a full day rental after making you wait 1-2 hours is ridiculous.
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March 2024 by Travis Knudsen
they would not pick up the phone, after we called for 30min to try and change a reservation
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March 2024 by Mirco Motta
Rip-off...! I received the vehicle with a half-full tank and returned it that way. After that, $50 was simply deducted from my deposit and never refunded!
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March 2024 by Judy Long
Terrible service. It's rediculous that's there's literally ONE person at the desk and you have to wait such a long time for them to get through each customer. There were only two ppl in front of us and one at the desk being helped at the time and our total wait from beginning to end was OVER one hour. No apologies or acknowledgement of the inconvenience. The lady at the desk was curt and rude when we finally got up there. The car we got was incredibly dirty like it hadnt even been cleaned. There was a thick wire hanging right in front of the pedals that made it feel unsafe to drive. It was a nightmare trying to get out of the front area since there's cars on either side and blocking the front for load/unload. Just mass chaos. We were made late to the activities we booked. Ruined our entire excursion day. Would not recommend.
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March 2024 by 석아
Waiting before doors open at 8 o'clock. You have to wait at the kiosk. Friendly Japanese male staff. Returns after 3:30 are unmanned. It's hard to get up to the 10th floor of the Royal Hawaiian parking lot, and the key box is next to the restroom on the way to the Sheraton parking lot. Almost like a treasure hunt.
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March 2024 by Paulo Coelho
2 hrs to pick up the car and counting. Now waiting in the garage. Just too bad. Avoid it at all costs
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March 2024 by Riley O'Neill
HORRIBLE WAIT TIMES, insane to only have two people working in 2024. Did t bother getting the car. Booked a turo and had it within the hour. Cheaper than any rental place on the island. The line felt like cattle going to the slaughter house
