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September 2025 by Akira TJ
Need lots of time for waiting in line cus there’s only one person for serving around 20 or more people
But the car is good
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June 2025 by Dan Austin
I saved over $100 vs renting direct from the airport, including Ubering the mile here instead of walking - no good sidewalks to get you here from the terminal. The staff is super friendly. This is Hawaii, where Aloha trumps competence. You get both but it takes a little longer. My car was ready... sort of. The desk person went to get it and noticed the key fob battery needed changing. 10 minutes later they drove my car up and then washed it real quick. The gas was only 7/8 full but they noted it for turn in. During turn-in they asked if they could drop me off at the terminal. I was happy to tip the guy when he dropped me off. You get both competence and Aloha here. Slow down, save $100, and feel the Aloha.
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April 2025 by L K
I want to give a shout out
to Van for her excellent customer service!! She had a good sense of humor and a positive vibe. Hertz is fortunate to have her on board! Thank you and aloha Van!! 🌺
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February 2025 by Catelyn Rydzewski
Both cars had issues. Had to return my first car because the brakes were about to give out. Broken parts. Weird annoying noises. Rear view mirrors stained with water drops hard to see out of. Don’t waste your money. Also not very kind people working there except for one guy.
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February 2025 by Tiziano Cesaretti
Why I can see on every wall the ad “check in online and skip the line” if it’s not possible to skip the line and you still have to wait over 1 hour to pick up your car? Not to talk about the process of actually getting the car in the garage…
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February 2025 by Rabboni A Robi (Rob)
The rental location was absolutely ideal, offering seamless access to local restaurants, shops, and a diverse range of vehicles perfect for island excursions. Friendly staff plus you can feel the aloha😁🤙🏿
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January 2025 by Everett Higgins
Still no help. And no way to speak with a living person to correct their mistake
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January 2025 by June
worst experience.
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January 2025 by Stephanie Caudill
I rent a car for uber at this location, the staff are always super friendly, happy, and go out of their way to help out when they can. It gets pretty busy during the 10am uber window, so bring your patience when you arrive. :)
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December 2024 by Michael Valencia
Super cool staff, Steven and Nani were very accommodating and changed me out to a larger vehicle while keeping my discount. Thank you
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December 2024 by Shahbaz Salehi
This was my first experience renting a car from Hertz, and unfortunately, it did not meet my expectations. As a well-known car rental brand, I hoped for a smooth process, but it was quite the opposite. I received a text about online check-in for faster service, but when I attempted to check in through the app, it indicated that no cars were available.
When I arrived at the counter, I encountered a long line for check-in. After finally checking in, we faced another long wait at the car pickup area, where there were not enough vehicles available. We ended up waiting nearly 30 minutes to receive a car, which felt very chaotic.
During our trip, we also noticed that the maintenance light would come on every few days, suggesting that the vehicles are not being properly maintained. Overall, my impression of Hertz was disappointing, and I hope to see improvements in their service in the future.
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November 2024 by Rory Glynn
Terrible. Booked a car on a Saturday and we got the run around from the people at car sales saying that they were open. Meanwhile the gate was closed. Turns out they are not open on Saturdays! Got a car at Avis across the street. Suggest you not go with Herz. Don't come here.
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November 2024 by Tim Sticle
Don't choose the manager's special. For us it turned out to be a truck. It rains so constantly that it would have soaked our luggage. Our only option was to pay more than double for a different vehicle. At least the employee Kayla was very nice. She let us rent a brand new vehicle that's never been rented before. She even offered us a ride back to the airport when we returned it.
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October 2024 by Alice Rose
Fantastic customer service and car was fab- highly recommend!
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September 2024 by Michelle P
It's kind of far from everything but the airport, but there's a Hertz in the airport. I couldn't get my rental because my card issues, but I hope to get one as soon as I can. I hope they help me. They have good customer service and the agents are helpful.
