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January 2024 by 스누피민들레씨
You can buy a variety of products at low prices.
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January 2024 by ちゃい
I went in February 2023.The inside of the store is spacious and clean.There were so many vitamin colored products lined up and it was so cute!The H&M honolulu location on the stairs is so cute, so be sure to take a photo!The store is easy to see from the outside and faces the main street, making it easy to access. It is also an easy to find meeting place.I bought a scrunchie at this store.
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January 2024 by Tin Lung C.
We so have a H&M in Oahu. This store is huge. The ground floor is for woman's clothing and the second floor is for men's clothing. I would say this is more a medium to low end clothing store. Most of the items are pretty affordable, trendy and stylish. It is a great addition to the Waikiki shopping. The checkout line is pretty slow. We have to wait over 10 minutes to pay for our stuff when there is a crowd. My wife usually can find a few items when we come to shop here, but I almost never can find anything that I like, but again it is just my taste of clothing. Hey, when you are in Waikiki and too hot outside, come in to enjoy the cool AC and shop a bit. Aloha.
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December 2023 by Jack Ballard
Alarm kept going off not because of me tho
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December 2023 by Ken Messner
Sunglasses fell apart, but you get what you pay for
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December 2023 by 한영준
Two staffs(cashers) were awful. One of them laughed at me without any reason. I haved shocked and have shold complaind it to the manager. The price of clothing is reasonable but service mind of them was poor. They can not work for H&M. Really bad experience!!! I do not give a XXXX!!
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November 2023 by RUDYAKAHALIBU77
Right across from the food court . Let the women shop and the men and kids can snack in the food court
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September 2023 by sinz54
Good selection, especially if you forgot to pack something.
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May 2023 by Xiaoci Z.
It is really an unsatisfying experience in the store. My girlfriend and I walked in the store with two Starbucks, because we believe there is no policy saying no food or drink is allowed. But when we are shopping, we put the cup on the table. And one of the hm workers walk straight to my girlfriend and give her a nasty look to her. Saying that you make the cloth dirty and we can not sell it anymore. But it actually just water on the table. She kept saying this loudly to other people as well. We feel mistreated, since other white people who have Starbucks were not be told to not put the drink on the table. As Asian, really disappointed with the service of HM. Really feel that worker is racism
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May 2023 by Andrea Gusenbauer
Really good prices. I like the sports wear the most.There is good stuff and ugly stuff, so for all taste
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April 2023 by Angel B.
The most horrible store on the island Lowest possible worst non existent customer service skills Beyond unprofessional sales associates There was not one time that I had a smooth easy transaction They don't know how to even remove a sensor !!!! I had to stand there for 20 min she couldn't remove a sensor or call anyone to help her omgggggg Each time I come the policy for returns or discounts etc is different based on who is helping u As a customer they don't respect you they have each other back and that's it The customer here is the enemy has no rights and never waited on It's an embarrassment I hope they go out of business It's unacceptable
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March 2023 by hanna
The staff was very kind and I was able to try many clothes. Also, the clothing store is very clean and tidy.
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March 2023 by sandra parcher
Fast paced store, in the center of Waikiki. They have a recycle program. And are really cheap if you go through a lot clothes or styles. Their Nail polish colors are great.
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March 2023 by Lala C.
If there was a negative 10, I would choose that score. Most disorganized staff ever. I wanted to buy a blouse size that was on a mannequin on Saturday. They are not allowed to remove anything from a mannequin. They have to tag the item with your name, so when their "visual" crew comes in to work, they would remove it and call you to pick up. This would be Monday. I tried ordering online, can't, restricted as only sold in this store??? It's not a special item just for this area so that makes no sense. So I'm forced to have to try and track this blouse to make sure it isn't sold to someone else. I called Monday, 10AM. Spoke with the on duty Manager, Chelsea, about picking it up. She said she'll check with visual about it and call me back. 3pm, still no call back. I called again. The visual crew, a guy, who does men's clothing, answered. Repeat, have to explain the whole story again. Nobody knows anything, keeps no log book, message area, nothing. He would relay message to manager and women's visual. Said won't be removing blouse until Thursday. Unbelievable! Too late in the day for me to pick up today. An hour later, Chelsea leaves a message saying they removed the blouse and I can pick it up. Again, poor communication between staff. I called her back that evening explaining that I will pick it up Wednesday at 3pm. I said make sure you write that down, advise all other managers, staff coming on duty between now and Wednesday 3pm to make sure it is held. She reassured me, no problem, it has your name on it and will be held till Wednesday afternoon. I even offered to pay now to make sure there is no problem. She said no, which is ridiculous! So, still fear that this is going to be a disaster since there is zero communication going on between employees. Wednesday, I call just before arriving since the only H & M is located in Waikiki with no parking at all. It is a real hassle to come back to pick this up. I'm about 5 minutes away and want it ready to purchase due to parking. They have no idea what I'm talking about. Again, hopeless communication. They put me on hold forever, it rings again, another person answers, no idea what I'm talking about. Ask to speak with Manager on duty since I am now in the store to pick up my item. Well, at this point of pure frustration, nothing is looking up. The kid girl manager comes out, giving me excuse after excuse, she's been off 2 days, no one relayed anything to her, we only hold for 24 hours (first time I heard this), let's search the store, etc. I am FURIOUS at this point. Due to their pathetic lack of recording info, relaying info, zero score for customer service, the blouse has disappeared. Sold to someone else. Furious does not even begin to describe how I feel about H & M's ignoramus policy about their visual crap and not selling the item on the spot. This is going straight to Headquarters about this total debacle. Absolutely unbelievable how ignorant people are nowadays!
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February 2023 by Athena H
Nice selection of women’s clothing. Love the current colors.
