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February 2024 by SeSe Palafu
Very easy, quick and friendly service provided by the professionals at H&R.
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February 2024 by Karlee Burleigh
Love H&R Block, we've had them do our taxes for the last two years and its been so much nicer than doing it ourselves
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July 2023 by Jake V.
I would rather give H And R Block negative 1000 Stars. This place sucks. They screwed me on my taxes this year. They admitted their mistake and now I'm left to deal with that with the IRS and the State. NEVER USE THIS PLACE. No matter the location. It seems they just pull anyone off the street and hire them. I will always recommend people to go elsewhere!!!!!!! Seriously! This place is horrible!!!!!!
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March 2023 by Elizabeth Cash
Experience was fantastic
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February 2023 by Sheena J.
I would like to take the time to shoutout Diana because she was literally my life saver in this year's tax return filing. Long story short, I am still learning how to "adult" and figure things out on my own in this new journey of what adulting brings. I have filed my taxes in the past with TurboTax and it seemed easy enough, and I've even tried H&R Block online by myself. But somewhere along the way, I messed up with inputting information and in short, I needed the help of a professional. It's like Diana came down from the heaven above to be assigned to me want to help me get my things in order. She felt like that one aunty who just knows how to take care of you. There were laughs, head shaking, and slight scoldings throughout the process, but overall lots of reassuring comments and eventual completion of my taxes.She is also very sweet and kind throughout the process. You definitely wanna book with Diana :) Thank you again Diana! :-)
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May 2022 by JJ Sparrow
Great customer service. I was able to walk in and drop off my taxes. A few hours later, they was ready for me to sign and approve online at the comfort of my home. Thank you Luzviminda for preparing my taxes.
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May 2022 by Steve Czapla
I usually have you folks do them.-S
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April 2022 by Kori Williams
I have been doing my taxes with and H & R block for the last 8 years. John Shim is by far the worst tax prep specialist I have had. I received three notices from both state and federal about how the taxes were filed incorrectly. He had no idea how to file state taxes in Hawaii for military members. Federal taxes were almost 3 thousand dollars less than what I was entitled. Luckily the federal taxes were corrected. They got too used to people not doing their taxes in person as the whole experience was rushed to get us out of the office and no attention to detail. Another business that lost their grasp on reality due to the covid experience. No concept of costumer service anymore. H&R block just lost a long time costumer. Never again!
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April 2022 by Jesse Ricardo
Edward Chu is very knowledgeable and very helpful. Nice to have someone you can trust to do your taxes.
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April 2022 by Joshua Hernandez
Quick n fast tax filing service all you need is your proper forms n your good to go.
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February 2022 by Kenny Q.
I don't usually write reviews but my experience here was concerning and I just want to send a caution to people who are thinking of getting their taxes prepared here. My biggest recommendation is that if you can do sit in do it. I can only speak from my experience with my tax preparer. I would recommend sit in service over drop offs since there was a lot of miscommunication. The first day, I received a call from her saying that they needed more information and will send me an email. I waited 30 minutes and I did not get and email so I called H&R Block. They sent me to my tax preparer and she said that the email didn't go through. This was my first issue. If she knew the email didn't go through, why didn't she contact me to address this instead of having me wait? She sends the email again and I wanted another 30 minutes but there was nothing. I called H&R Block again to speak with her and again the email bounce back and she didn't call me to address this. I shared the same email again and this time it went through. Provided the information she requested and thought everything was good. The next day, I get the same email sent to me asking for the same information. I call H&R Block and they connected me to my tax preparer. I let her know that I replied to the email yesterday and I forwarded it again. She told me that she sees it now. The third day, I got a phone call from her telling me that I have a refund for Federal and owe for State. I kinda question it because I usually owe for both and it didn't seem correct. I am also a little familiar with taxes and the main reason why I went to H&R Block is because I received a 1099-NEC for the first time and I was not familiar with it. So I asked to confirm that it was correct and she said yes. Ten minutes later she calls me again saying that she inputted things wrong and I owed both federal and state. I was okay with this because I expected this but the fact that she was inputting information wrong made me concern. I asked about how to pay and she provided examples of online or in person. I decided to do in person. I get there and the front desk staff was confuse and thought I was just picking up documents only. The staff calls my tax preparer to clarify and I inform her that I wanted to process my paperwork and pay what I owe in taxes. She goes on to tell the events that happen today and our interaction and this what upset me the most. First off this was in their lobby not in here cubicle but in a public space. She came off as reprimanding and she forgot to mention things that she did such as the email issues and inputting my information wrong and informing me a wrong amount. So I brought that up because if you are going go over everything that happen be accountable for mistakes you have also done. It made me upset as if she was trying to cover her mistakes in front of her co-workers and boss. I was over it and I told her that all I want was to file my taxes and pay for it. She said she needed 40minutes and I informed her I will come back. I came back and she's a totally new person and treats me differently. Super nice to me and was a totally different experience from just on the phone. Summary: Do sit ins if possible.
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February 2022 by swmiu808
For two years straight nice been over charged for a simple w2 tax return...I paid $347 for a simple w2
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April 2021 by Steven Cz
H&R Block is consistently reliable I didn't give you a full score because there's always the element and opportunity of something else. More than likely I'll return. In addition, I did recommend and bring a friend and to the office with me this year. That alone should be a compliment to your business and how I feel about it.
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April 2021 by Corey Kekipi
Celeste Naeole was the consumate professional and provided excellent service and a quick turn around time for my return. I would recommend her again and again. Superb job, Celeste!
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April 2021 by Kenneth Ige
I could not get in touch with my tax preparer. After many calls only to find out later that this person no longer works for H&R Block!
