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February 2024 by Merridith Nydam
Charlene is absolutely fabulous. I caught up on 4 years of returns within a month. Charlene is kind, thorough, helpful and an expert in her field.Making online appointments is convenient and helpful.Thank you H&R Block. Truly worth the cost of services. Peace of mind is priceless.
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April 2023 by Krystle C.
Made an appt 2 weeks ago. I wasted 40 min waiting as the agent wasn't done with her previous client. No apology or update on ETA. So I cancelled and rescheduled at the same location for this morning. My HR app and text they send out to confirm your appointment confirmed my appt was 9am at king university plaza. No one is here. Again, no follow up or confirmation to advise that my actual appt isn't at this office
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April 2023 by STACIE RIVERA
Go to Charlene Kato. She is so helpful and pleasant. She will get your taxes done quickly!
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February 2023 by Acube Apong
Very helpful people and kind. And the lady who helped me was so kind to me. Good services.
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May 2022 by Brian Ko
XiaoDong Qiao totally wasted my time and I hope she does not waste your time as well. She was not knowledgeable in tax laws and more importantly unwilling to take the time to learn. She talks like she knows everything and even shows that she has a Phd. DO NOT fall for her false lies and overall laziness.XiaoDong gave up on my return saying she does not know the laws and it is too complicated for her. Now I am left finding a another CPA.That's correct she started my return, I told her about her errors, and she literally gave up saying she is busy and do not know about the laws pertaining to my return.Do not trust HR Block or XiaoDong Qiao with your returns.
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May 2022 by Seth Tamashiro
Convenient and fast. Open 7 days a week is awesome too.
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April 2022 by Bianca Monaco
Good service for first time.
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March 2022 by Jensen Llacuna
Lesieli Latu is very knowledgeable and explained everything I needed to know. The other tax pros as well as Lesieli are so polite and friendly. I had to mail my Tax file and Lesieli took care of all the paperworks for me. Thank You. Jensen L
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March 2022 by Nancy Kulp
I have returned to Charlene Kato in Honolulu because she is quick, thorough and able to answer any questions or requests for advice.
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March 2022 by Thaxton Hainrick
Great customer service and very knowledgeable. Thank you very much Julinda
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May 2021 by Dale Uno
Charlene Kato was a pleasure to work with!
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April 2021 by Rafael Mercado
The gentleman who helped me was friendly and knowledgeable.
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April 2021 by Pat Martin
Was completed fast,all question answered.
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April 2021 by Reid Yoshimura
Very friendly and great personality. Also very informative and helpful answering questions we had.
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April 2021 by Darett Kanayama
Charlene Kato is a very experienced tax analyst AFSP preparer.
