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November 2024 by Sean Thompson
Welcome to a sugar fanatics dream. The amount of candy in here would make five dentists employed for a lifetime. The ocean structures are so much fun to look at as well! The staff is so playful and nice too!
Kid-friendliness: If your kid loves candy, beware lol.
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November 2024 by Jessica T
This store doesn't really take American express in case you want to use yours. The cashier was very nice and apologetic.
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November 2024 by Suzette Aceves
This place is awesome. Great place to find gifts or find that candy you’ve been craving and can’t find anywhere
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October 2024 by 2귱
Jelly lovers will love this place.
It’s fun to choose from each jelly!
It's really great to see American jelly.
It was the most fun part of the mall.
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October 2024 by Tadas Gapsys
IT'SUGAR Hawaii is a candy lover's paradise! The store is packed with colourful, fun treats and unique sweets you won’t find anywhere else. The vibrant atmosphere, playful displays, and wide variety of candies make it a must-visit spot for both kids and adults. Whether you're looking for nostalgic classics or quirky new favourites! IT'SUGAR has something for everyone. A sweet stop in Hawaii that adds a fun twist to any trip!
Kid-friendliness: Yes
Wheelchair accessibility: Yes
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September 2024 by Opentable Diner
Food and drinks came out really fast and was all really good! Only complaint was service. We waited for our check for 45 min after we finished eating
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September 2024 by David
Not bad. Reminds me of Friday's in the old days just set for today's youth. Service is hard as they don't have a lot of servers so I feel bad the the workers as they need to cover so many things. It seems that's how they run as a wholes Food seemed like it was made by young people not real cooks or professionals. Food took a long time and looked nice and fun. But Taste is not there... Would like to see this place succeed but if it continues this way the hype will dye out quickly.
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September 2024 by Eloisem
Went for dessert. Clean, nice ambiance photo worthy. Hot cocoa was ordinary, strawberry shake with cotton candy and donut was a photo treat, and classic sundae was served partially melted. Interested in ordering sparkley steamy drinks next time
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September 2024 by Zakiya
Our server was amazing he made sure we had everything we needed. When we walked in to the hostels didn't seem to wanna do their job or it was too much for them. The food was okay a little pricey. However the drinks were strong and amazing.
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September 2024 by Michelle
Food was pretty gross. We ordered chicken tenders and fries for my son and the chicken came out still frozen in the middle. I ordered the salad and it was DRENCHED in dressing, I had to pour it out onto a different plate. We ordered the banana split for dessert. It took 20mins and when the server brought it to us, the ice cream was melting out of the bowl because it had clearly been sitting out for a while. Would not go back, do not recommend.
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September 2024 by Ahonui
The entire experience was neat for my daughter... and our server was friendly and attentive. But... we ordered the KOBE BURGER w FRIES, & FISH N CHIPS. both came w STALE FRIES, as if it was REFRIED to reheat. when we mentioned it to the server, she apologized and said she will bring out a BASKET OF FRESH FRIES for us. And when that came, it was fresh and hot and great! What is sad is WHY WOULD THEY SERVE STALE FRIES IN THE FIRST PLACE? This is not a cheap restaurant, and obviously they want it to succeed. But the fact that they cannot get something as simple as FRIES right is extremely disappointing.
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September 2024 by Crystal
They are going through a menu change, so a lot of the stuff we had in mind to order, like the rainbow sliders, were not available. Other than that, we enjoyed ourselves. There was a photographer who went around and took your picture, then you could buy the photographs.
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September 2024 by Phoenix
I was very disappointed with my visit at Sugar factory. The food was not good. I ordered the chicken tacos and when I asked to have American cheese put on the tacos, the cooks in the kitchen refuse to give my waiter cheese to put on the tacos. They stated that they did not have American cheese, even though My Husband had ordered a quesadilla that had plenty of American cheese in it. My waiter Jett was amazing. He was the only positive experience that we had at Sugar factory. Our waiter was very apologetic and understanding, and I love the service we received from him, but I absolutely will not be returning to Sugar factory after this experience.
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September 2024 by Cathy
Videos on large screens were way too flashy and gave us headaches. Main server very inattentive and only saw her about 3-4 times on the floor our entire time there - which made our dining experience unnecessarily long b/c she took so long to come back to take our order. Ambience is odd. There was one Bartender why seemed very good and attentive to customers. The two greeters barely noticed when customers arrived or left.
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September 2024 by Jim
We came in at noon and only a few tables but of the three of us one lunch came out quickly but we waited over 30 minutes more for a club and Chicken sandwich. The chicken was overcooked but we had no time to send it back as we all had to get back to work. We also came to celebrate a birthday and work anniversary and nothing was acknowledged. I could have understood if it were busy but there were 5 tables total.
