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January 2024 by Lauren H.
Loved the stunning decorations here! I briefly shopped but didn't buy anything since we were hungry and heading out for dinner. But stop here for a quick photo shoot if you can, it's beautiful! Lots of selection but varying degrees of value, so do some homework before buying. Service was friendly but not so attentive.
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November 2023 by G K.
Homophobic. I was in the store with my husband on 16 November 2023 and we were looking at sunglasses. The older Japanese sales lady was very aggressive. She began questioning us on what our relationship was. After she asked twice I responded that we are married and he is my husband. She gasped and then spoke to her coworker in Japanese and repeated "husband" in English and they both laughed. The aggressive one then asked us both which one was "the wife." At that point we put the two pairs of $375 sunglasses down and I told her she was f...ing ignorant and working in retail in Honolulu she should be more tolerant. I expect this treatment in Alabama, but not Hawaii. She certainly has the right not to be an ally, but she has no right to behave the way she did. Clearly she needs to learn how to keep her mouth shut.
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September 2023 by Gil S.
What a pleasant addition to my neighborhood, a level of shopping exploration and fun totally unlike the duty-free shops you see at airports. If you're visiting Waikiki I would definitely add this to my retail stroll down Kalakaua Avenue along with the nearby Royal Hawaiian Center and International Marketplace. It makes a great third stop. Closed for almost three years during the pandemic, we were all worried it would remain a boarded up reminder of hard times. But as of mid 2023 they've signed a new 18 year lease and they're opening it up in phases starting with the ground floor. I live half a mile away and see it as a block-long fantasy oasis where you can walk in one side and come out the other instead of the crowds, heat, and occasional rainstorm outside. It's full of local packaged food, toys, and upscale gifts... a good option for taking a souvenir back home, also buying luxury brand creams, perfumes, coasters, Hawaii-themed neck pillows, and other unnecessaries. They did a fantastic, surreal job with the redecoration. The grand scale, instagrammable Aloha signs, and copious giant flower ornaments make it feel like a cross between Willy Wonka's chocolate river, a Disney World dark ride, and Neiman Marcus without so many blouses. There's also a local micro coffee roaster in the back, can't wait to give it a try.
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May 2021 by Doug R.
There's a security guard there who is racist. He said his name is joe, which sounds like a lie. He wears all black. He is a short Hawaiian guy. He assumes that people, foreign to Hawaii, are thieves and openly discriminates against them. If you question him on his racism, he will do everything possible not to answer your question. He will lie to you and tell you that he's in management. Don't be manipulated by him! Last I checked he works at the Ralph Lauren store. If he harasses you in any way, make sure you let management know immediately! His behaviour cannot be taken lightly.
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February 2020 by Michael L.
The dole whip was refreshing on a hot day. The currency exchange is convenient and had good rates.
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January 2020 by Herv310 ..
The layout is so confusing, no help unless your foreign. Feels like your in another country.
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September 2019 by Michael C.
I would give 5 stars to the worker that was in another department that came over to make me my Dole Whip since there was no one there. She apologized for no one at the Dole Whip counter. We tried to offer her a tip but she wouldn't take it in a nice sincere way. I would give negative stars to the older female DFS worker that I guess is a greeter who was oh so polite to the Japanese tourist but snobbed us when we tried to ask where was the Dole Whip because there was no obvious worker in the area. I would give negative stars to the male DFS worker who basically accused us of stealing. After the nice worker made my Dole Whip left to return to her area I decided to take some pics of said Dole Whip with the intention of writing a nice review about her but this male worker came up and asked if we made it ourselves to which we replied "no that we paid the other worker". No apology by the male worker. You can make your own conclusions here. I know no DFS management is going to read this but in case you do and want to review your video cameras we were there on Saturday, September 28, 2019 around 8:40pm.
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September 2019 by Abra C.
I highly recommend the 2nd floor beauty counters for gifts and shopping for the women in your life. Chanel counter especially is great for gifts and expert service. Ask for Cici (Cecilia) to help pick out perfume (parfum) and skin care for men or for gifts. If you bring your gf or wife and Cici can do a full demo with make up and match the complexion and color with perfect Chanel selections. Learn how to apply and select make up and foundation etc.
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September 2019 by Feb W.
If you want to buy some high end brands without tax it's your get-to-go shop. Just head up on the 3rd floor. ~ But not for me. The only reason why I wanted to go in herr is for the dole whip which is my favorite. And tbh to help cool-off myself from the heat in Waikiki. Another downfall on this store is that the way they build this building. Everytime I'm here, I'm so confused on where the heck I am going. It's a maze for me. And I'm having a hard time sometimes finding where to exit and the escalator down. Another one is that, the shop's clerk attitude. Where some of them they're rude after they'll learn that you won't buy their product. So unethical. ~ But the products they got, from men to women' bags, wristwatch, perfume to make-up you'll find it in here. Also most asians go in here which reminds me of the movie entitled Crazy Rich Asian... ~ But I'll still come back in here just to grab some dole whip and use their bathroom. I'm way too poor for their displays. Rather spend money to somewhere else.
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July 2019 by Paul H.
This is a beautiful mall - shopping center. There are a lot of high end stores and some very nice products of all different varieties. Overall I found this location to be clean, well maintained, and very modern. Clean bathrooms, working escalators, and friendly store employees in every location that we walked through. The layuot is a little confusing but it is designed to pressure you to buy stuff!
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June 2019 by Mari E.
I noticed depends on the brand, the shop clerks' attitude were different. But from 90% of them, I had good experience. Don't trust the price tag in good way. Just ask how much it would be. One purse had 30% off from the tag. And then they discounted 20% from it. It's not 50% off but still good deal.
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May 2019 by Antonio D.
Extremely nice employees! Some stores I've been definitely judge you on first site whether it be due to your age or the clothes you're wearing but I did not feel any of that here and every employee was so sweet and ready to help. They work on commission so if an employee helps you out make sure you check out with them as well!
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March 2019 by Bob B.
Free Game and Prizes daily at T Galleria Waikiki. Look on street level. Today till March 31 Play the button game. "Prizes: charger, luggage tag, screen wipes for phone. Best prize is (small tote bag). "
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February 2019 by Mary A.
I've never purchased anything here and I don't think I ever will. I'm much too poor. Usually I stop by because there are some amazing displays at this location and it's nice to wander in and take it all in, especially during the holidays. There is also a good array of seating in case you are tired and the WiFi is strong and consistent, and free. Today I stopped by for a different reason and have a little of customer service experience to relate. I am sometimes used to stopping by places like this to refill my water bottle and go to the bathroom on my way home. To that score I will say this location has amazing water from their water fountain, very clean tasting and crisp and not too cold. They also have great bathrooms however it's on the second floor I believe so this is not the most accessible place to go if you are just coming from the beach or whatever. This is a slightly open space mall so you will want to be careful around the highly priced goods. The others are right in that the space is a little complex to navigate but there is adequate signage using pictographs instead of words for the non-English speaking crowd that does seem to make up the majority customer here. There are not many locals to be seen, either in the clientele or the employees, 95% of which do appear to be Asian foreign-language speaking women. The employees range from rather fashionable and uptight-seeming young women to rather mature and slightly more easygoing-seeming old women, and any mix of qualities in between (young and easygoing, old and uptight, etc). I say "seeming" because I am going by impression. However today I stopped in to check out the makeup section on the second floor and I can speak from some experience that there is a good level of service here. The lady who pointed me to the bathroom was nice and also the lady who helped me try some lipstick at the Estée Lauder makeup counter was also kind. I did not end up buying the lipstick and she was not pushy about it. She was more of an easygoing old lady. Looking at the different employees I can see how those who come here might have pretty different kinds of experiences depending on who they get. Just looking at the makeup counters I can say there is a few repeats from Macy's (Estée Lauder, MAC, Bobbi Brown, Clinique, Shiseido, Benefit, IT Cosmetics) and Sephora (Tom Ford, Yves Saint Laurent) but I did see that the selection is slightly expanded here. For example I was able to find an Estée Lauder lipstick from a 2014 line which I did not find at Macy's. There is both a Macy's and a Sephora along the Waikiki strip. The Waikiki Sephora is quite a bit less busy than either T-Galleria and the Sephora at Ala Moana if you're interested. What I mean to get at though is T-Galleria has makeup counters that are pretty hard to find elsewhere. For example they have Anna Sui which I have found nowhere else (unless I'm mistaken), and then Guerlain. You might be able to find similar tier of makeup brands at the department stores at Ala Moana, your Nordstrom, Bloomingdales and Neiman Marcus, but not along Waikiki. I have not compared prices but the Ala Moana stores does not offer Kamaaina discount nor tax free, although each store probably has their own rewards programs, like Bloomingdales. In case the mention of the discounts offered here has caught your eye I will say that there are some surprisingly mid-range retail stores here. Michael Kors for one. There is also an extensive perfume selection, it seems like. I will also say that there are quite unique watch and jewelry stores here too, on the third floor. For example, Hamilton watches. I have not seen a stand alone store or counter for Hamilton watches yet on this island. If you have a particular desire to buy a watch then T-Galleria has pretty much every major luxury brand you can think of, and all in one section. Of course the same stores can be found along Waikiki or at Ala Moana or at International Marketplace but much more spread out. If you want an overview then
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January 2019 by Cheyenne K.
On our recent trip to Hawaii we had the most incredible service across the board from several associates as T Galleria. It was a very busy shopping day and each associate was pleasant, helpful, took time to answer our questions and went above and beyond to help our family. We met Roberto Longo who was exceptionally hardworking and helpful. When I went to compliment the manager about Roberto it was brought to my attention that Roberto was in fact the manager. The associates I spoke with told us that he is a wonderful manager and great to work for. I believe leadership like this sets the tone for staff and trickles down. We will make it a point to shop there again on our next trip.