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December 2023 by 어흥어흥야옹
They weren't friendly. I bought a box for gift wrapping and they said they would put gift receipts in there, so I understood. She put a strange white rubber band in the box and asked for a ribbon like other boxes. She said no. There was no gift box with that white rubber band anywhere near her. I once again told her I wanted it like other boxes, and she attached it angrily. I thought it didn't go well with the good scents.
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May 2023 by Jason M.
I guess this is really is a + for the Honolulu Store. Drive in and buy your stuff in person. I was lazy, ordered online and delivery is +30days. Seriously how do you even ship something that slow? Is there a special form at the post office to make it slower than bulk mail? I email customer service, submitted a review to their website - but it's just Robo replies from a trash company trying to pretend it's a luxury brand. I don't mind buying $100 lotion, but I expect it to be delivered in less than a month.
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April 2023 by Jovie R.
Scents are lovely but employees could be a little more helpful and friendly. On my first visit to the store everyone was the least helpful, i bought a crapload of their Almond products anyway and thought to myself that I could shop online when it's time for refills. I never wanted to return. Although very hesitant to go back, I got myself to return because I needed them refills. My experience the second time was favorable...no it was not the manager. Note: the manager was there the first time. So three stars for the awesome experience the second time and great products. -2 points for the 2 employees who cared less about the companies sales goals the first time.
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March 2023 by Bryan Hancock
Great ?? Experience! Marcy was awesome! Very helpful and informative! She knew her stuff, about Hawaii and the products! Great store experience!??
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December 2022 by Stephen Bischoff
Amazing product, worst customer service around. Don’t even think about ordering online and pray you never have to call customer service
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October 2021 by pam jones
Good service and great products!
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May 2021 by Fran R.
Salesperson was very friendly and helpful. She helped me find what I wanted. Made me try a sample of one of the items before buying it. I found some perfect gifts for friends.
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January 2021 by Alvin Kobayashi
great customer service, received a old flyer for discount but was offered a better deal at the store.
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January 2021 by 이지선
(Translated by Google) A good place to choose a gift haha(Original)선물 고르기 좋은곳 ㅎㅎ
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July 2020 by Dwaine C
French soaps, etc, love the Rose body wash and Almond scrubs
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December 2019 by Mary Q.
Small store that has been at Ala Moana Mall forever. Good products, decent price point, but for me the items are more for stocking stuffers, purse size necessities or office gifts. They do package their products nicely and I do like the Verbana scent.
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October 2019 by 洋志及川
(Translated by Google) A store in the Ala Moana Shopping Center. There are set products and services limited to this store. The contents vary depending on the timing.
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September 2019 by ひらのプロ
(Translated by Google) During shampoo, body care products, etc.(Original)シャンプー、ボディケア用品等、ドはまり中。
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July 2019 by Haytham Alsalih
Great assistance, awesome samples and testers... wonderful products.
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January 2019 by Jennifer A.
Just purchased the 2019 $100 Fukubukuro bag. Very disappointed. The bag was supposedly worth $200 but did not have any full sized products (aside from the bar of soap). It was a bunch of samples. In addition to the samples, there was no variety. They included 7 sample sized hand cremes, 3 of which were IDENTICAL, 2 lavender bubble bath sample bottles (again, identical), and 4 shower oils, 2 of which were IDENTICAL. If it wasn't bad enough getting sample sized products for $100, they should be sure not to give duplicate products. Would not recommend buying the more expensive Fukubukuro products from this store. Go with the $50. Less chances of getting the same products in sample sizes.
