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January 2024 by SAMANTHA TUCKWELL
Walked into top level for my daughter to purchase a card wallet to go with her handbag previously purchased. Were told by the guy there that we needed to go down stairs and that he would get someone to help us. Went down stairs to be totally ignored by a number a SA, one who made eye contact with us four times. Not acknowledging us at all, I then asked if we could get some assistance and they reluctantly came over, it was only when he noticed that my daughter had an LV bag on that they actually were nice. Totally disgusted by the service! Would never shop there again.
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January 2024 by モネ
Stopping during a walk
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January 2024 by courtney madison
They are not very nice pretty rude here ..
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January 2024 by Heather M.
Never shop at this LV!! Employees are rude snobs. This problem goes all the way to the top in this store. Leather goods manager Fumiko Tasoe is obviously RACIST and not helping me because I am white. I observed her being gracious to Japanese customers, but treated me like dirt. Not pono!! I am sure she assumes I am a tourist but have lived in Hawaii all my life and am part Hawaiian.
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January 2024 by Tae Kyung Y.
Can you say you've visited Hawaii without doing some luxury brand shopping? Hawaii is known to have cheaper goods, especially at luxury brands, and LV is estimated to be ~10% off mainland prices. While that may not seem like it's much, if you're making big purchases at LV, then it will stack up and it's better than nothing. My sister sent me some money to buy a new wallet for my birthday -- so I decided to hop on in. The lady who helped me and assisted me during my entire shopping experience was extremely friendly, and she knew exactly what I wanted -- the entire experience took less than 10 minutes. The wallet selection was really nice and one of the wallets was super appealing, so I decided to make the purchase. She was kind enough to explain to me that I qualify for free customizing, and I can even get that done when I get back home! So that was a nice little surprise I got -- she was so kind to me and while there are more LVs throughout the island, I was glad to be able to make my purchase here!
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December 2023 by Natasha Patel
Shane was excellent and provided me with great service. I had a few questions about services and he helped me out immensely. Great staff, great collection!
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December 2023 by Melissa Jones Gentile
Excellent customer service! Would recommend shopping at this beautiful store!
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December 2023 by David L.
Oh geeze...I got suckered into coming here. But I guess it's because um a sucker for my wife... I let my wife know she was allowed to get something here while we were on vacation. We walk to the mall...which turned out to be a MUCH further walk than she told me. But we walk in and are immediately greeted by a tep. Mind you, we were dressed down and I was carrying a backpack. First impressions can definitely influence how you are treated at higher end stores. The rep greeted us and asked if we were looking for anything specific. Of course, my wife knew what she wanted. The rep found it quickly and to her both her and my wife's delight they actually had two in stock (sucks for me). The rep grabs the one that was not on the shelf and let's my wife inspect it. Once approved, she wrapped it up and packaged it in some kind of Christmas bag. As previous customers, she looked her info up to tie the purchase, ran the card and closed the sale. The entire time, the tep was cordial and had a great social game going with my wife. She made us very comfortable and is the type of sales rep you would go back to if you were consistently in that store. I'll have to go look at the recipe some time and update the review with her name. All in, we were happy. My wife because she got what she wanted...and me since the wife was happy. If you are in the market for an LV product ad you're in the area, this particular store might be able to fulfill your wants!
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December 2023 by Kari T.
Was greeted at the entrance and there were a couple sales associates in the front. A lady asked me what I was looking for and since I already knew what I wanted it was fast and easy. They had to ship over my bag from Waikiki and it would be ready the next day. Had to come back again which was the only downside since my relatives live in Mililani and we are traveling with a baby. Overall the experience was nice and I'm happy with my purchase.
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November 2023 by Ava Castro
Had a great experience visiting at this location. Went back today for a return and reorder new ones the guy who help me was amazing! I bought another item again :)
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November 2023 by Lauren G.
Such a fun shopping experience at the Louis Vuitton store at the Ala Moana! We initially made an appointment, but found out we could also do a walk in. Our personal shopper was Nick and we had the absolute best customer service. We weren't sure what purses we wanted and he patiently let us try on many different bags and styles till we found the 2 that we loved! The prices are also cheaper than the ones in the main land and the taxes are less too! Next designer bag we purchase we'll definitely be buying in Hawaii again!
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November 2023 by Cheryl W.
Service is always wonderful. Their selection is great. Found 2 items, bought 1. One of my favorite stores.
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November 2023 by Mike S.
OUTSTANDING CUSTOMER SERVICE! Ok so it might be weird at first to have a personal shopper with you, but I swear they make it fun and are so easy going! IT IS OK TO ASK HOW MUCH IT COSTS! This is a judgement free zone - your shopper is happy to help you find something you like and that's in your price range : ) HAVE FUN! If you've never been, just go check it out - I promise you'll have fun!
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September 2023 by Maria B
I went over here after leaving chanel. Again i knew what I was looking for. So i looked around i was assigned Kyra? She was AMAZING!!! Super professional, i never felt rushed or anything. The scarf i was looking for was hard to find... they looked & looked as I was on my was out the door a tad disappointed she ran downstairs with it in her hand!!! sold!! She steamed it & packaged it beautifully!! I would definitely recommend Kyra. Ill see you next year Mahalo!!
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September 2023 by Fazze M.
Beautiful store, large selection but if it's crowded you have to wait outside the store. Went in August and no line and not crowded. Nice & knowledgable customer service people too.
