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March 2024 by Kmaintl L.
Special ordered a door that took 2.5 months to arrive damaged. That happens. Took another 2.5 months to receive a replacement order. The day we scheduled a contractor to pickup and install, Lowe's couldn't find the door. Next morning I get a automated reminder to pickup my door. How ironic is that?
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March 2024 by Bert F.
Purchased a refrigerator which took 6 deliveries (4 arrived damaged & 1 was the wrong brand. It's nearly impossible to communicate with them even when going in person twice. They never call back or do what they say they would do. I would not recommend purchasing any appliances from them.
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February 2024 by Gary O.
Just wanted to give a shout out to DAG... apparently this locations has a lot of bad reviews!!! But there is always shiny star and it's DAG... Not only did he go where 3 employees couldn't go he helped serve me, assist me, and gave me legendary customer service!!! Senior management give this employee a raise!!! Thank you for helping me and solving my problem. I love my air purifier...
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February 2024 by Sally M.
OMG, they don't even deserve 1 star!! Not only was the appliance poorly made- defective, which may not be Lowe's fault, but getting your money back for a return takes forever. Try calling customer service, they almost never pickup! Then, when you finally get someone on the phone, they give you NO ANSWER. The incompetence is quite extraordinary.
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February 2024 by Dana C.
Went into the store to order appliances for my apartment I'm renovating. (Tip, go early to beat the 1+ hr wait time) Tanya helped me, and the process was quick and pleasant. All seemed fine until a few days later when I checked my order, and realized she forgot to add my range and a couple of required parts. I guess may mistake for not checking her work. Now I have to go back to fix her mistake.
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February 2024 by marilee owens
Really Should be NO Stars. On hold for 15 minutes after automated call with part number of door. No one picked up. I guess Lowe’s does not need business! I will go somewhere else to purchase the $1500 security screen door!
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February 2024 by Melissa Shimomura
This Honolulu location is the best one on Oahu. I've been to another location in waikele and they were so rude! The people at the Honolulu store are so much nicer. If you need to go to Lowe's go to Honolulu. Worth the drive in my opinion.
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February 2024 by Kiani R.
Delivery 1PM to 1Am??? Took 2 days off to find out fridge is on another island they didn't call I had to. Made like 10 calls and still no fridge. AVOID!!!
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February 2024 by Dan Wong
Gr8 service & selection.
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February 2024 by Diana M.
I had a terrible experience this week with this store! There was no way to reach this store to tell them my same day order had NOT been delivered to me even though it said online that it had. I tried for 3 straight days to reach the local store and NOBODY ANSWERS THE PHONES AT THIS LOCATION! I even tried different departments to see if I could just get a human on the other line that might help me- and one time I directed the Lowe's automated phone greeting to transfer me to the mill work and lumber dept. The phone rang and rang, someone would pick it up (not say anything but I could hear the active store sounds in the background) then put me back on hold! This went on for about 5 times when the person picked up the call and hung up on me!!! I finally went in today only to have to explain 3 different times to 3 different people that I did NOT receive my order and wanted a refund. Finally The Manager Nick seemed nice enough and I told him about nobody answering the phones there and he said he's "new" there. The whole time I was there the phone was indicating "incoming call" and after waiting about 10 minutes for Nick to return with my order, I pressed the answer button on the phone and the lady was a customer who had tried around a hundred times to get a human to answer the phone at customer service. I was on the speakerphone and told her I had the identical experience, the Lowes employees ignore incoming calls and to hang tight, the manager would be right back. When he got back I told the lady on the phone the manager was back and he'd be right with her. Nick the manager had some stern words for me that I was "not supposed to answer their phone" and I told him "well someone needed to" and he said "that is like me coming to your house and answering your phone" and I said yes except you don't seem to be able to get to my house or I wouldn't be here now." Then he paused and came to the phone picked up the receiver and hung up on the lady that was holding!! The only reason I give the store 2 stars is because this is the first problem I've ever had with them and the takeaway is DON'T EVER ORDER ONLINE WITH THIS LOWES - if they screw it up you will have to resolve it in person, causing you to go to the store anyway. And DON'T TRY CALLING THEM BECAUSE THEY WON'T ANSWER THEIR PHONES!!! They don't care!!
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February 2024 by Marina Chowaiki
can you give zero stars? place an order 1 month ago and get called the day before told no refrigerator coming....why first come first serve basis....??? what??? and then wait 2 hours on a call and are told a manager will call you back? NOPE - now having to try and get corporate to clean up this mess
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February 2024 by Raquel Otani
Great customer service
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February 2024 by Chris Herbias
Got what they don't
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February 2024 by Alla Parsons
Excellent choice of everything and the best service! (If you manage to find the right person) lol
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February 2024 by Jonah O.
Laughable! Since 9 days ago when I left my initial review, we've since scheduled delivery (of this already paid for washer/dryer) TWO more times. The first re-delivery day, we phoned the call center first thing in the morning to confirm delivery, and were told that they could see the delivery in their system but that for some reason it wasn't dispatched for the day and would have to be reschedule again. So we rescheduled delivery for a third day. Today was the third expected delivery day. We called the call center in the morning and they put us directly in touch with the dispatch this time, to make sure there wouldn't be any issues. We spoke with the dispatcher and he confirmed that delivery would occur between 12:30 and 4:30pm. We confirmed our contact number with him (since the driver called the wrong number the first time), and he told us the driver would call our number 30 minutes before delivery. We waited all day again and 4:30pm passed. No calls. We phone the dispatch line again at 4:30pm. They say the delivery driver called 3 times from around 1:45pm. They say the driver spoke with someone who denied they were expecting a delivery. We asked the dispatcher what number was called, and the dispatcher gave us the number of our Property manager. Even the dispatcher was confused as to why the driver called that number, as the notes for the driver showed our contact number. We just messaged our property manager (who knew we were expecting delivery) and she said she did not receive any calls, nor did she talk to anyone. So the driver definitely lied about attempting delivery today, which was our suspicion on the first "attempted" delivery day as well. Pretty sure the property manager will cancel the order with Lowes at this point and ask for a refund. Can't believe a business like this can exist without any negative ramifications. The problem seems to be happening at the local level, since the mainland call center and dispatch seem to have all the info and are very confused as to why the drivers are just not doing their job. Very disappointing, and I highly recommend not supporting this horribly mismanaged and dishonest company.
