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November 2023 by Jackie K.
A visit to Kahala mall warrants a visit to Macy's. I wanted to look at the Holiday decorations and sales in this store. I was not disappointed. Smaller in size compared to the Ala Moana one. Easy to walk through and travel upstairs to see the Christmas and holiday decorations for sale. The restrooms are located on the second floor. Lots of free covered and open parking spaces near Macy's. There was a One Day sale going on as well. Time to get more bang for your hard earned buck during a sale. Today was window shopping for me!
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October 2023 by Caitlin W.
Sizest. Don't come here if you're not slim with tiny feet. Poor selection regardless.
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October 2023 by Lori W.
Convenient location and friendly service.Selection: typical department store Value: there's always something on sale .
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September 2023 by Carol W.
Not much customer service representatives to assist. Also, don't even try contacting them by phone, the phone disconnects after so many rings then disconnects. There's only one number to contact all Macy stores!
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April 2023 by Tyra D.
Steve is wonderful!!! Fabulous customer service!!! So personable and cheerful!!! Actually, appeared like happy to work!
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April 2023 by 夢影
Very unprofessional customer service. I went to the store today and purchased a pearl necklace, I was looking for a birthday gift and trying to compare the style and price. The lady who helped me she was very very inpatient. I asked to check price for me, she didn't look happy and her attitude didn't make me feel good. I picked a sale pearl necklace and when she helped me checking out, I wanted to check another style, so I asked if I see the other necklace, I was told " you have to finish this transaction first". I was confused, do I have no right to compare and think about which one to get?? I asked again if I can I still see the another necklace, seems like she is very irritated at me for asking to show different style of necklaces. I was in a rush to leave, didn't get her name. Hoping my feedback can bring up some attention. I'm very very disappointed at her unprofessional customer service and her attitude. When I came home, think about my shopping experience. I'm really upset. Macys at Kahala mall. Not too sure if the number below was her employee number. 10724832 0040 6:08 PM 4/05/2023There was one review I just saw 1 year ago, with 1 star. I think we had the same salesperson. The way she said " the price tag in front of you " That sounds like the lady who helped me.
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December 2022 by J K.
i have shopped at Macy's for over 60 years. Visited the Kahala store today and the dressing room in the women's section was dirty. stained carpets, the slats on the doors to the dressing room was covered with dirt. they must have cleaners as the general floor area look ok. Really has gone downhill
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November 2022 by Julie U.
Macys Kahala has redesigned their floor space, bringing in the men's store from the separate location near CPK. For Christmas, they have added a Toys R Us shop. Amazing how much they can pack into the space now. I rarely buy anything at full price, just wait a week or so until there is a sale and then its like a scavenger hunt for bargains. Amazing finds and so handy now that if you have a Macys card you don't have to bring all those coupons with you. I also like how they have the return department at a counter by the front door. My kids roll their eyes at me, but Macy's is like the old Sears store, where they have a little of almost everything in one place.
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March 2022 by Olivia K.
Super organized! It's really nice and the employees are the best! The jewelry department is my favorite :)
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January 2022 by Jenny L.
Big mahalos and shoutout to Steve and Tari at the Kahala Macy's Women's shoes section and Soo and Clif at Ala Moana's Macy's . I was at Kahala Macy's on Friday 1/21 to find a pair of heels for an unfortunate upcoming viewing. The heels were clearance , looked nice and professional, had comfortable padding, however it was not my size. It was a 9.5 when I had needed an 8.5. Steve took an extra step in helping me search for any other locations that had this correct shoe size and he was able to find me one last pair at Macy's Ala Moana. He had spoken with Sol who had held this pair for me for 24 hours. When I went to pick it up at Ala Moana, Clif had helped me ring up my order, but then the price was not the same as I had at Kahala. It was marked up to full price (roughly 70$ instead of the price I had found it at Kahala. Clif had told me to try see Steve again to have a possible price match. I rushed to Kahala's Macy's today (1/23) but Steve wasn't working, luckily Tari was and she had remembered me 2 days ago. She had helped me out so much and I was able to get my shoes at the price I found it originally (a one time thing) . Thank you Steve, Tari, Sol and Clif for all of your wonderful help. I wish I could say these shoes were for a happier event but things happen for a reason. I really appreciate that y'all went above and beyond. P.s.Steve has always been really helpful, every time I browse shoes at Kahala's Macy's , he's always the first to approach and inform me of sales , coupons and savings. Thank you!
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January 2022 by Helen H.
Friendly, helpful Sales Associates. Wish stock or items were more as Ala Moana.! However, glad it's at Kahala Mall.
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October 2021 by Mikhaila C.
Arlene helped me pick out the perfect everyday mauve nude and I'm obsessed! She's an amazing makeup artist and will be very honest with you! I loved my personalized shopping experience here! Can't wait to come back!
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June 2021 by Randall M.
We came here to buy a necklace for my mother-in-law. Seemed like a simple enough thing. Boy, was I wrong. When we first arrived the woman working the counter was helping someone else. So we browsed around looking at different necklaces. When the salesperson finished with the other person, rather than walking to where we were looking in a case, she yelled over to us from the end of the counter, about 10 feet away and said, "Yes? Can I help you with something?" So we had to walk over to her to say, "We'd like to look at some necklaces." And lead her back to the case where we were just standing. I pointed to a necklace in a case on the counter nearby and asked her what the difference was between that necklace and the one in case below. She said coldly, "That one is sterling. These are gold." Full stop. So I asked her how much the gold one was and she replied, "Whatever that sign says in front of it." Yes, she actually said that. Hang on...it gets better. And in my defense, there was just a sign with a price on it but it wasn't clear which necklace it was for. So we chatted amongst ourselves for a minute and she interrupts us and says with a huge, impatient SIGH, "So which one do you want to see? This one or that one?" Really?! After looking at these, mind you, we spent less than a minute, we asked to see some others in another case. So she doesn't say anything and just walks over to the other case. Again, I ask her a couple questions that she responds with, "Yes, they're the same. That one's white gold and that one's yellow." She was incredibly dismissive. She robotically pulled them out of the case and took out a calculator and said, "This one is $$$" and then "That one is $$$". No words left her mouth after this, even when we thanked her and left. There was no way in hell (and trust me, we were in jewelry hell) that I was going to give this woman any of my money. She treated us like nothing so she earned nothing. When we walked away, shopping partner said, "What was that?!" It is a shame that Macy's has devolved into this. But with service like this, I can understand why Macy's is tanking. So much for the myth that brick and mortar stores provide better service. At least my computer doesn't treat me like I'm wasting its time.
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May 2021 by Lynn S.
Just wanted to give a shout out to Clark in the fragrance department! I needed to purchase a special cologne for my son for his birthday, but Clark informed me that they no longer sold it there. He checked the other stores for me and said it wasn't available. I felt a bit deflated, until he told me he could special order it for me to be delivered to my home! Yay! Mahalo, Clark for your genuine pleasantness and patiently dealing with me! You gave great customer service and I really appreciate that! Mahalo! Lynn
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May 2021 by Maritess C.
This Macy's location is inside Kahala mall at the far end. Michelle R. and myself decided to go look at the last act clearance rack and I managed to find a DKNY light green shirt for $5.00! A steal! Too bad I couldn't find any other nice shirts for $5.00! The quality of the clothing here is high end and great quality. I love looking at all the name brands. There were items on sale especially jewelry and other items. The customer service here was excellent! I didn't like the fact that the other Filipino lady shooed us away because her line was apparently long and she said she was closing. What a way to draw in customers. We decided to go elsewhere to pay for our items. I only picked up two items that costs me $10 total. Not bad! Better to buy stuff on clearance and on sale than regular price. The store was clean and their fitting rooms were open.
