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August 2023 by Lexii G.
Jason at the men's apparel in sun glasses hut inside Macy's was absolutely fabulous he up sold me these gorgouse ray bands he does a terrific job
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August 2023 by L L.
Really bad customer service by this older lady in the mens department. Very insulting and kept making rude comments. I regret spending money here. Makes all the other workers and their managers look bad
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June 2023 by Andrea S.
This has got to be one of my favorite Macy's I've been to compared to the ones on the mainland where I live and I haven't even been through the whole store. The customer service is always good especially in the shoe department. It has a different vibe than other stores and staff is plentiful.
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June 2023 by Amy A.
If I could give less stars I would. I tried to return some pants I bought and was told the return policy changed to 30 days. Last I recall, it was 90 days and before that I think it was 180 days? Macys has consistently decreased the window for their return policy which seems to indicate they're far more interested in profit and bottom line than customer service. The sales person was willing to let me return it but at the current price which was ridiculously lower- why would I bother? I asked when they changed the return policy and was told March 2023. I also asked where this was posted or how people are supposed to know and was told that it was at the bottom of the receipt. Maybe it's my fault I don't read the bottom of every receipt I receive, but I believe it should have been noted on signage in the store, sales people could have mentioned it, circled it at the bottom? It seems sneaky to not advertise it more to inform the customer. Mention it on Instagram, come on make it known! Giving the customer one chance to return it (2 freaking weeks out of the window) and informing them of the policy and that this is the only exception, would have gone far with me. I wouldn't have tried to take advantage once I knew. The sales person wasn't very patient or kind about this either which didn't help as I was already extremely annoyed. Macys also doesn't ship to Hawaii free regardless of your card status or how much you spend in your order, which is so silly compared to what other department stores offer. Can you imagine the 30 day return policy if you buy gifts for people?! Good luck if you buy it too far in advance and they don't fit the item, like it, or already have it. Macys is giving me more and more of a reason to not shop there. I'm very much considering closing my credit card account because it just doesn't seem worth it anymore. Would much rather shop at Nordstrom or local boutiques that still focus on customer service. No wonder so many of their stores are closing!
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March 2023 by Candace F.
In comparison with other Macys around the US this store is decently kept. Other Macys have a tired feel however this Macys has a great vibe. It maybe due to the location and Liberty House legacy. The make up counter and shoes on the ground floor floor feels alive and it's great they still carry smash box. The basement children's and men's selections are not the greatest but the offerings are decent with Nike, Polo, and other popular brands that are not too unique but reliable. The upstairs women sections has a large variety of wear no matter your taste and size. Household goods with pots pans and luggage has what you need. It's great the store took over the Toys R Us..there's a large variety for all ages of toys to choose from. Overall one of the better locations!
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February 2023 by Paul K.
Exemplary customer Service in the Men's Suit Department from Anthony and the rest of the staff!!!
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December 2022 by Rohan D.
I think this is the best department store that I can afford in this mall. Better quality in general than Target or Marshalls, but less expensive than the more exclusive clothing stores. They do seem a little short staffed.
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December 2022 by Samuel B.
Stupid doors slam shut before you even walk through then, smacking you hard in the ankle. They need to fix their doors!
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November 2022 by Joni F.
On November 22 in AZ, I bought the Versace Dylan Turquoise set $115. It's a good deal I thought for both a 3.4 and 1 oz. sprays. But today I check my app and with the Friend code, it's now on sale for $97.75. The 3.4 oz I gifted and left the box with the receiver of the gift n AZ. And here I am in Hawaii. But I had the emailed receipt and was hopeful that they would allow me to get the lower price. I went to one fragrance counter and the employee disappeared. I noticed a bunch of customers but no one to help. I went to the closest counter, the Estée Lauder Counter, but she said she only helps Estée Lauder customers and I should go over there --pointing to another fragrance counter closer to accessories. At this counter the employee said she couldn't help me without the box. So I asked if perhaps some other department could help me like customer service. And she said, maybe and printed me toward the Kapiolani side of he store. Val at this counter ably helped me. She looked at my emailed receipt on my phone and completed the steps to refund me the difference in price. Thank you Val! Deducted two stars for the employees lack of knowledge re: directing customer to the right area for a price change. And insisting that I needed the physical box.
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November 2022 by MJ N.
Macy's Ala Moana employees from kids department to bathing suit department working today 11/28/22 are just plain "a@@" RUDE NO compasssion NOT friendly
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November 2022 by Michelle L.
1 star for the unhelpful, snotty, grouchy ladies in the makeup department! So many testers not available. Not one offer to check the other Macy's!!!
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November 2022 by Julie N.
Love the new Toys R Us on 4th floor. My son loves it so much. Lots of toy options for the kids. Play area, all types of toys for all ages, lawn games, board games, adult games, funko pop, and at great deal! They have a huge clearance section and sales. Get your holiday shopping done early!
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November 2022 by Maritess C.
I love this location because it's so huge. My daughter wanted to look at the toys r us section and it was bigger than any of the of Macy's. This location had more toys and selection. The Macy's near us at Pearlridge doesn't have as much and the location in Kapolei. I think there were 4 floors we traveled up on by escalator. I didn't get a chance to look at the last act in the women's section as I spent so much here last month lol. Trying to pay down my credit card. I definitely love shopping at Macy's when they have a sale. There was plenty of parking towards the Macy's side down on the first and second floors. I would come back again.
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November 2022 by Cher S.
BIG BIG THANK YOU TO THE EMPLOYEES THAT HELPED ME ON THE FOURTH FLOOR today (11/10/2022) I didn't catch all of their names but thank you so much Nyda for ringing up my items while providing fast and friendly customer service. There was another female employee that helped me get a specific item from the back which wasn't displayed on the shelves. And another female employee asked if I needed help with anything I can always reach to her. Also, big mahalo to the lady at the Michael Kors section located on the second floor for providing fast and friendly service. Y'all deserve a raise!!! I will definitely come back shopping here. Yessahhh
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October 2022 by Lexi D.
I bought a pair of Michael Kors shoes today, October 29, 2022. It was $150 and 15 cents for the paper bag. REALLY? Last time I buy shoes from there. Ala Moana store. And the salespeople are not helpful.