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February 2024 by Sam Keske
We don't typically shop at Macy's, but it proved to be an economical, efficient destination for name brand beach wear and refined casuals. Generally the same stuff, but a better deal, than several flagship stores along the same Waikiki strip. Pleasant, but not pushy staff, too.
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January 2024 by key
James was such a sweetheart, he helped us find our order of Giorgio Armani cologne, and had AMAZING customer service, was so easy to talk to, very helpful, and funny.
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January 2024 by Jairo Perdigão
Nice customer service
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January 2024 by Rotary Engine
Nice selection, but sometimes is a bit pricy.
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November 2023 by Teale River
Aisa in sunglass section very nice. Good help love the store. Service nice I come back here
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November 2023 by Sunny Moyer
Website states they carry plus size and they don't
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September 2023 by Farah Hassanali
Location is good. Smaller store. Not much selection.
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September 2023 by Harkhush Sidhu
Huge thank you to Vilma, at the perfume section of Macy's, for making my trip to Hawaii even more memorable . I stopped by the store once before in hopes of finding a specific perfume. Unable to find something similar , I didn't purchase anything .Second trip to Macy's , in Sept 12/2023we met Vilma! Who not only upsold us on the product but also on her personality and customer service skills !She was so helpful , kind and knowledgable . She took the time to help me understand the undertones of perfumes I was looking for and went out of her way to make us sample + perfumes until we found the one (MARC JACOBS DAISY) .She offered us privacy in the chaotic store and was running from one end to the other to make sure we did not leave empty handed.
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September 2023 by Deborah Schulte
Got some very good deals on men's name brand aloha shirts. Much cheaper than the pricier stores.
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July 2023 by Angel H.
This is probably the smallest Macy's that I've been in. While the store is small in size, you can still find all the necessities. They have men's, women's and kid's departments. They also have luggage, swimwear, jewelry, shoes and cosmetics. Yesterday, was National Lipstick Day. MAC was running a great deal. They had 40% off on select lipsticks, lipliners and glosses. I wanted to get the O lipstick and Oak lipliner. However, they were sold out. The salesgirl offered to order it for me and send it to my residence with free shipping. I told her that was fine. She looked up my info in the computer system and rang me up. She was really helpful towards the end, but in the beginning she saw me looking at all their lipsticks for 10 minutes and didn't bother coming over. It was only after another woman came by that she decided to come and help us.
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July 2023 by Kelly Neely
This location is very limited. They only have one floor and focus on apparel. However, there is a much larger location about a mile away in the Ala Moana Center. I go to this location when I need makeup or something to wear in a pinch.
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May 2023 by Joey T.
I went in to look for dress shoes and when waiting in line for a while, a guy noticed me and said he could ring me up elsewhere. I said I needed them price checked so I could choose which one and apologized for not seeing one myself. He took out his app and did it right there for me and was super polite about it. I decided on a pair and he rang me up. We talked while he rang me up and I signed up for a membership card. Thought it was strange it asked for income and SSN but he explained it and assuaged me. All the while we had a pleasant conversation. All around great experience. Man was a middle-aged bearded light skin guy with dark hair. Rang me up on the west side of the store. I'm sorry I didn't catch your name but you deserve all the best (and a raise) just for your customer service skills. Thanks man.
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May 2023 by Andrea Gusenbauer
It has very good deals, but they have only expensive clothes which is reduced on the price, I thought I would find some no name cheaper clothes also. Only label stuff .
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May 2023 by Patricia K.
I was waiting quite a bit and there was a lady and her family who was buying many many items. Someone from the store was helping her. It appeared I would be behind her even though I was ahead of her. Suddenly a woman appeared after apology for my wait and went and found someone to help me. I was immediately helped with a very kind man. I think they are going beyond to provide service. Thank you Macys. Trish
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February 2023 by Jonathan Slater
Just visited earlier today to buy additional underwear for my holiday. One of their retail assistants was Jamie, where she was super helpful in identifying what I needed as well as offering the 10% discount for international visitors. Would definitely visiting if you need additional clothing for your holiday.
