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November 2023 by Mike Y.
Got our Refrigerator from them Quickly installed and took away Not so efficiently running Frige ! Greatest place but Sorry No Longer Yelper They Kicked me Out for some reason This is the third time happened losing all myPrevious data's and posts Aloha
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November 2023 by James S.
Terrible place. Just left the store because nobody could help me. Asked for assistance at Sony cameras stand 2 times. Waited for 45 minutes. Nobody came. I came to buy a camera but ended up walking out the store. Thank you for terrible service and experience
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November 2023 by Jeff B.
(Shopped 05/16/23 TU @ 10:45am): In this particular case, the best buy happened to be the only place I was able to find a certain product!I found myself at Best Buy's Honolulu location in desperate need of printer ink. After I did an inventory check at other office supply businesses (I learned there were no Staples in Hawaii), this store location was the only one in relative proximity that had any in stock. Normally, I would order these on Amazon or Ebay, but I needed ink ASAP. I was generally fine with the Best Buy brand, but I found myself shopping with them commonly as a last resort since I felt there were better options. At best, was I able to buy what I needed and maybe things I didn't!?PURCHASECanon 275 B/W & 276 Color Ink Set ($29.99 x3): Thankfully, the in-store inventory matched what I found online, so I bought all that they had. These were smaller cartridges compared to ones I was more familiar with; therefore, they ran out of ink quicker. After I returned to where I was staying, I inserted the ink cartridges, printed out the documents I needed, and I was satisfied with the results. Aside from the smaller containers, I continued to be a Canon homer. yelp.com/user_local_phot…SERVICEI simply entered the store, asked for directions to the printer ink section, snatched all the inventory they had, darted towards the checkout counter, and off I quickly went. The minimal amount of interaction I had was fine - mahalo!PARKING (FREE)They had their own private large-sized lot - 'nuff said!ATMOSPHERE, DÉCOR, AMBIENCEA no-nonsense warehouse style layout with one level. There was plenty of merchandise throughout the open floorplan and along the walls while ample space was given for carts and customers. Promotional posters and such were throughout as you would imagine. Minimal natural lighting came through the front glass windows and doors while a ton of electric soul-sucking fluorescent ceiling lights filled in the rest. There were plenty of TVs (only for display purposes) while Top-40 music played in the background. yelp.com/user_local_phot…ATTIRETotally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops.OVERALLAt the very least, Honolulu's Best Buy location contained what I was looking for on this trip, so I was happy and would consider another visit if needed. The store itself was bustling with customers but felt more like the now defunct Fry's Electronic stores and its DIY attitude, so it was best you knew what you were looking for. They basically carried all the major name brands in appliances and electronics, so do your research and find what you want. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $96.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS
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November 2023 by Vivian J.
I purchased a refrigerator and delivery was scheduled 5 weeks later and two days before the delivery date, got an email and a call saying the item is being unloaded and will take another 5 days for delivery! Ughhh...!
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November 2023 by Irene M.
The place for all things electronics...Remembering back in the Comp USA days that I've frequent this location as I am no expert of how to install, operate and troubleshoot it all as I slowly discovered the computer world. Fast forward to the present with all things internet and modern technology of doing it all yourself I'd never imagine doing so but have learned so much here with their advice and assistance.On this visit as I purchased a new iPhone and needed some accessories was hoping to find it here...and as I walked in feeling hopeful several staff manning the front was more into their conversation and more so for security purposes never gave me much thought, prices comparable and are pretty high...not much different so the drive all the way out here wasn't worth the effort along with the construction that added to the insane traffic.Parking here is always a plus with a large lot making shopping here easy just wished they had items that makes me want to shop here more often.Thank you!
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September 2023 by Jack G.
I received an email from Best Buy Geek Squad. They or someone using their name and logo tried to skam $499.99. When I called store to report issue they didn't seem interested. Unbelievable bad attitude. Bad business.
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August 2023 by L C.
We had another great experience at Best Buy Honolulu. We were looking for a big screen smart TV and met the most pleasant and knowledgeable salesman ever! His sets the "gold standard" for all salesmen. He was small Asian guy by the name of Daniel. He was very intelligent and truly knows his stuff. He explained to us the differences in the Oled TV screens of the various brands. He did not push one brand or the other but merely explained honestly the differences. My husband and I were truly impressed by him. We wish more sales representatives were as well-informed, eloquent and interesting as Daniel. Best Buy should make him the Sales Manager to train others!It was such a pleasant experience when you walk into a store and be guided by someone as knowledgeable as him. Thank you Daniel.
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May 2023 by Jason H.
Nice location across from the Home Depot and Costco Weird parking lotDecent selection Comparable pricing They have a lot of employees standing around and a few of them are helpful
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May 2023 by Mitzi C.
Went here specifically for a power bank, since we can't get any shipped to Maui...which is soooo dumb. Not a whole lot to choose from. Maybe around 5 different types were available. Prices varied from around $20-$80. Found $40, 20,000mAh power bank with digital power display.I forgot how HUGE this store was! From small/large kitchen appliances, computers, TVs, sound bar, cell phone and all the accessories, this store has got it all.
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December 2022 by Beth P.
Thank you to Geek Squad members Steely and Daniel for delivering and setting up our new refrigerator. They were professional, friendly, very skillful and highly efficient. They made sure all the settings were right, explained the operations and answered questions. We would be glad to work with them again anytime and highly recommend them.
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December 2022 by Maria Agnes G.
We purchased a washer/dyer combo since 2weeks ago. Got it paid full amount, delivery was suppose to be Dec.14 but we missed a call from them. But my husband called them back as soon as he saw the call and wanted them to go back but they never response. I was at work when it happen my husband called me and let me knew what going on. So after work I went straight to the store and apologize that we missed that delivery day. So I made an another appointment which is Monday so I told them I am available Monday and that I can be home the entire day. But they never show up for the delivery no phone calls or text to let us know what happen. I called and the costumer service and ask and he only said it was delayed because of the hurricane in California. They never call us in advance or letting us know what happen I am very upset and very disappointed. It sucks waiting that whole day for nothing. My husband had to cancelled our purchase. Definitely not going to purchase at Best Buy ever again.
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December 2022 by Rico A.
If I could rate -5 stars I would. Customer service reps are clueless. Get your act together. I know you fools work minimum wage but at least be competent. Three separate visits within the last three years and all of them dogsh*t.
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December 2022 by Connie F.
The only bad thing I see is the restrooms are disgusting Same code to access for men and women!! WTF. I would never have my niece go alone. Next is no toilet paper and no seat covers and the toilets look they haven't been sanitized in weeks. Absolutely disgusting.
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December 2022 by Joy K.
Don't purchase anything from Best Buy if possible. I purchased an item online and haven't been able to return it. I tried to return it online but I wasn't able to because the website couldn't find my order, despite having a tracking number! I called numerous times over several days and was on hold for 40 minutes before hanging up. I even tried their chat/messaging option and it wasn't able to help me. It said to use their website to process the return! Best to buy your items from another store!
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November 2022 by Polly Ann M.
I give this store 5 stars because of a few salesmen who were very friendly and asking if I needed help and especially "Throy" who made my experience there on that busy Black Friday worth going. He didn't rush me, he really looked out for the best deal I could get and took the time to explain to me , he was so patient even when I changed my mind last minute about the color of an item I purchased. I went back the next day to exchange again, but he was so nice to explain options I had. Definitely a GREAT and friendly salesmen who knows his stuff, and takes the time to look into things for you. The store is blessed to have him! Thank you THROY!!!
