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August 2024 by Jack Sims
Great price. Customer service and care was outstanding.
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May 2024 by Brooke Holderbaum
B-U-T-ful pieces, displayed in classiness. Prices high for my budget but normal for high fashion Hawaiian apparel.
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March 2024 by Valerie W.
I love the dress I bought and the staff was super nice To me, Manaola is the best local designer. And it's near another of my favorites, Big Island Cookies
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March 2024 by Jackie K.
The designs keep bringing you back into this place! Gorgeous colors, patterns and culturally significant designs. Prices can be steep for some items and reasonable for others. Service is always great and attentive here. Great selection of clothes, jackets, tops, dresses and men's wear.
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February 2024 by Ruth T.
The 2 stars is for the service and staff at Ala Moana. First time I walked in, lady looks up, no greeting. Another girl comes from the back, very friendly and helpful. I ended up buying three dresses, one which had to be ordered. I chose delivery to the store as it's free and I wasn't in a rush for the dress. Advised that it would take about 3 days. I signed up for their rewards program so I could get updates on their new lines. I received the welcome email. After paying for the dress that I ordered online, I noticed that I didn't get an online receipt. They said they would call when and I'd get an email when the dress arrived at the store for pick up. I went back to the store and asked the (no greeting) lady who helped me, where the receipt was. She didn't give me a printed one. She ended up doing a screenshot of the order to use as my receipt and emailed it to me. Almost a week goes by and no call or email. I called the store and got, "oh yeah, the dress just got delivered to the store." I visited the store a few more times, 2 greeting, 1no greeting or help. It's really unfortunate regarding the inconsistent service because Manaola has really nice, comfortable, and classy clothing. When you say Aloha, you need to practice it.
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December 2023 by Joshua K.
If you're going to spend money on an aloha shirt, it should be comfortable, look good and keep its shape. The Mahalo shirt by Manaʻola is my pick. Plus the fabric is light and keeps you cool on hot days.
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November 2023 by Jared U.
I bought something from the $10 bin, last one in my size. People in the store said I lucked out. Unfortunately when they wrapped it up, I got a medium size. They switched it on me. Had to drive back and they said I'm lucky to get a refund but that's the best they could do. My cousin had problems with their Pearl City store too. I tell my friends and family about their clothes but I'm pau with them. Check your merchandise to make sure they put the correct one in! Or go to Manuhealii. I'm attaching a picture that I had the L size in my hand and they switched it! 0 stars if possible. Auwe!
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November 2023 by Lisa-ann “gigi” Kuahuia
Beautiful shop
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February 2023 by Karen Young
Nice locally made mens shirts.
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December 2022 by Kama A.
I agree with others. Beautiful designs but the workers are NOT FRIENDLY. There has been 3 times where I walk right in and right out because the worker does not greet me or even smile. Also the website sucks. For a company that is in the ranks and charges rank prices, they should def invest in exquisite customer service employees and a smooth and STOCKED online experience. The finest things you can buy online :)
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November 2022 by Dee 14
Beautiful styles, prints and quality!
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September 2022 by Gaylene L.
Everything in the Manaola collection is stunning and unique! Items from their black label collection are a little pricey but it's definitely worth the money. Also, their customer service is outstanding so it is always a pleasure to shop at both their Ala Moana and Pearlridge stores!
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August 2022 by Melissa Y.
Beautiful design and fashion. Stand up company that cares about its community as well and looks out for it. Love the Black Friday surprise bags. Always a ton of goodies.
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August 2022 by Danita M.
While I love the unique designs, they need to vet their employees better and not hire them just because they're aesthetically pleasing to look at. Add some personality and top notch customer service and you will have a winning combination. Hire a secret shopper and see if they are a great representation of your brand. The sizing needs to be marketed for the local community and not just the size 2. There are plenty of us fluffy gals who will spend the money for beautiful, well made clothes and superb customer service. Make us feel like Kings & Queens and we will gladly spend that money.
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January 2022 by Zenelle H.
I pride myself on the choices my family and I wear especially when it comes to our matching attire. We shop at local businesses to help support in their own success and refer our family and friends when we feel that our patronage is much appreciated or that the products/merchandise speak for itself. But the biggest factor for me personally is the way we are made to feel and having our expectations met with disappointment or surpassed. We've visited the Pearlridge location once and the young man working there didn't even greet us. When I inquired about a product, he gave me a short answer and walked away. There was no Aloha, no Ho'okipa and I felt as if I inconvenienced him. The store was empty that day and he went back to using his phone behind the counter so moving forward I decided to only visit the Ala Moana location. When businesses hire, their employees become an extension and as consumers we expect a level of guest servicing to some aspect. I've been in the hospitality/customer service/retail/management industry for over 30 years so I will make an effort to write a commendation when it's warranted. A few years ago we visited Manaola and met a young man by the name of Tanner. When we walked in, he greeted us like we were Ohana and immediately welcomed my husband and I. He began explaining who Manaola is and his vision. Intrigued, I asked him how long he was with the company and to my surprise he was a recent hire. He had such a passion & respect for the business that you almost believed he was speaking as if it was his own. THAT kind of loyalty and passion is something you can't train or teach, it's either instilled within us or it's nonexistent. Over the next few years when my family and I would visit, it wasn't because of the design and don't get me wrong the clothing is beautiful, but it was because of Tanner's mana'o that he shared. You could see his ha'aheo when he spoke about the designs which persuaded us to purchase and our purchases became sentimental in value for us as Hawaiian's. It's difficult to find someone that resonates with their guests, that builds rapport, expresses a deep sense of ho'okipa with them, and epitomizes the company, the brand, and the business the way that Tanner has provided for my family and I over the years. We've referred so many of our family and friends because of this young man and I wanted to say "mahalo nui loa to Tanner for all your Aloha and Ho'okipa you provided consistently over the year's." We truly appreciate you! I hope the company sees you for your value, your worth, and what you so effortlessly have brought to the business! If this review was based on Tanner I would have given it 5 stars, I only gave it 4 because of the experience I had at the Pearlridge location. Hospitality goes a long way and so does loyalty and word of mouth.
