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January 2023 by Peter H.
$2500 worth of my damage to my truck when it arrived. Mason does not care about your property. They care about cash. They will wreck your stuff, make it impossible to file a claim, and have zero remorse about it. Work with YB all day.
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December 2022 by Naoto U.
Very friendly staff and able to help me to pick up my car from Texas.
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December 2022 by Hannah W.
I shipped my car from the Oakland port to the Honolulu port and it took way less time that I had originally expected. Upon arriving at the Oakland port they estimated my car to get to Hawaii in 10 days, which was already so much shorter than I had originally assumed. Then the car actually came 4 days early, so in total it only took 6 days to ship which I thought was pretty amazing. Total shipping cost was around $1600 - they more recently upped their prices from $1500 to $1600. Once you are notified that your car arrived, you have 4 BUSINESS days to store it at the lot for free. After that they will start charging you per day (including weekend days) and the fee increases the longer it is there. This worked out well for me because I had a rental car when my car arrived and no extra spot to park my car at the same time, so I had to leave my car at the port for 3 business days until my rental was done. Pickup was super easy. I got a Lyft to Matson Auto Receiving and Delivery: 51 Pier, Honolulu, HI 96819 (DO NOT go to the 1411 Sand Island Parkway address they provide online - it will send you to the wrong building down the street). Then I just had to give them my booking number and ID. I waited for maybe 10 minutes and then they called my name and walked me to my car. They let me do an initial inspection, but everything looked just fine except for a few cobwebs in the front passenger foot area. Finally they provide you with the Bill of Landing and instructions on how to register the car in Hawaii and also a free car wash voucher! Also not to mention everyone working at the Honolulu office was so nice and friendly! Will definitely probably use Matson again if I ever have to ship my car back to the mainland.
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December 2022 by Luxury Tanaka
One of our main docks. Transports all our goods to and from the island. Because we are only an island, pit stops are normal here and there. Ships come thru to the port and stays a couple of days and off they go. To see a big ship in the port is like seeing Godzilla in person for the first time. I'll leave it to the imagination...
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November 2022 by Gerson F.
As a contracted partner via Coastal Auto Shipping, we have been using Matson for over a decade. I can thank them enough for always helping and providing us with excellent service. We highly recommend them!
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October 2022 by Arnold J.
My truck showed up with a fecal log and many smears baked into my back seat. It looked like someone folded the back seat down on it and then tried to quickly scrape it out the door leaving the disturbingly smelly stains and one chunk hidden in the crevice. Not too excited about it to say the least.
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October 2022 by Glenn Laikona
It's getting expensive
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September 2022 by Joscha H.
Quick car delivery in only 14 days from Long Beach to Maui. Friendly staff in Long Beach and Kahului. My battery died on the trip over but they had a starter battery and helped me right away. Most importantly, my car arrived without a single scratch. I was very relieved seeing our car in such good condition and would ship with Matson again at any time.
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September 2022 by Alicia W.
Received my car in great condition. Very fast and reliable I highly recommend. I love that you can track your vehicle. I shipped my vehicle From mainland to Honolulu Hawai'i
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August 2022 by Kyle B.
You might want to look at another shipping company that will either take care of your vehicle or claim responsibility for their mistakes. I shipped my vehicle from Hawaii at the beginning of June with a scheduled pickup date of 26 June in California. Vessel arrived, but when the truck driver arrived to pick-up my car, they were told it wasn't ready yet. Then, Matson sends an email, on 30 June, saying that my vehicle "is difficult to start and dies when it's started." This caused my vehicle to be labeled as "in-op." Now, when I dropped off my vehicle, there were no issues with it starting or the vehicle running. It made it through the inspection area, was driven to the port, parked for a few days, and then driven onto the vessel with no issues. I had to pay an additional $600 and wait an additional 3 weeks to have my vehicle delivered, due to Matson saying my vehicle was in-op and having to find a driver that could winch my vehicle on and off the trailer. When the driver arrived with my vehicle, he told me that the battery was dead. He jumped it, and drove it off the truck, with no issues at all. He also handed me my key, broken and wrapped in packing tape, saying that's how the key was handed to him. Opened up my car and the entire interior is covered in dirt and dust, which leads me to believe that the stevedores didn't shut my car door all the way, which is what caused my battery to die. I sent Matson claims an email 20 days ago, showing the receipt for the increased cost I had to pay for the "in-op" vehicle, and the cost for a replacement key. I am asking for reimbursement for $600 and for them to pay the $168 dollars it will cost for a new key fob. I haven't received a response to my initial email, nor my follow up email.
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July 2022 by Rachel C.
Seriously Great service every time! I've shipped with them 3x now and not once had any complaints!
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May 2022 by Rebecca T.
Overall the process was smooth and my car arrived at Honolulu from Long Beach earlier than the estimated date! Car arrived in one piece too, which was good news lol. They also would give you a few days to check if there's any damage for claims. It cost $1500 to ship one way. After picking up the car, they also gave me a coupon for a Free car wash any selected Hele gas station car wash. (Nothing close to town. The closest one was 25 mins away in Pearl city though.) I knocked one star off because the pickup process took quite a long time, more than half an hour, and I was the only one. I'm not sure if it's because it's toward the end of day or it's understaffed or for whatever reason. But good thing they had a shaded outdoor area for waiting. The drop off at Long Beach was very pleasant too. I went with my son and the lady who checked me in and as also a mom too so she could related how hectic it was. she was helping me out a lot during the process. And she's just a generally nice lady I could tell. Overall smooth and pleasant experience. I don't know what else I can compare to but I think if I were to ship a car to another place, I would use matson again.
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April 2022 by Bob H.
Only put five stars so I can write some information. Shipping a car from Hawaii to Long Beach. Contacted shipping companies for a quote and most were much higher than Matson. One of the shipper indicated that to pickup the car you need a Matson shipping number. Called back and was told their company uses Matson. Found out most of the shippers uses Matson. So, just ship through Matson and save a ton of money.
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February 2022 by Sam W.
Shipped my car from Hawaii to the mainland. Staff was very friendly and helpful. Price was reasonable and my car made it to the mainland exactly when they said it would.
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November 2021 by Kimo K.
They built up Hawaii. Need to take 2,000 old containers and make them homeless condos... Sand Island homeless commune grow own food desalinate ocean get off my lawn. Common Matson make it happen clean up Hawaii is you have taken now give
