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October 2023 by Brian T.
My experience with an online order was perfect! I was a little nervous after seeing some negative reviews. However, I live in the Midwest and it only took 3 days to deliver. Item was exactly as described. Packaging was very professional. Zero complaints! Thank you Maui Divers Jewelry for helping make a 20 year anniversary memorable!
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September 2023 by UniX
This company gave my tracking information to someone who had no business having it. I tried to reach out on more information as to how this happen and was basically told sorry then ignored there after. Kind of a disrespectful way to address the situation after spending almost $1500 with the company. I’ll add they sent my tracking information to his email despite it being completely different from the orders email. He also did not have to provide an order number at all. Very unprofessional.
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September 2023 by James Brosious
Excellent care was taken to help me through my purchase and right to my door steps. The associate was so very nice and accommodating
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September 2023 by Leticia Tobias
Tessie was such a huge help in finding what I wanted and ensuring my items were a good match.
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September 2023 by Becci K.
So impressed! Every single employee working here just amazed me. They are not just sales people, they are providing excellent customer service and it comes from their heart. From the moment I parked and was greeted with smiles from a couple of people of their break, to the guard showing understanding, to the approach of the sales person - i was there for a jewelry repair and she was so kind. When I left I actually was locked out of my car. The staff showed concern and empathy. They called their triple A contact and took care of everything without me even asking for help. Everyone was concerned and wanting to help. And as I waited for the truck to arrive the sales person had my necklace repaired so I didn't even have to return the next day like originally planned. Every business should be like this one. They were all so kind and lovely!
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August 2023 by Glenda Cunningham
This shop staff was very helpful in making jewelry selection. We start out with and couple of text messages that lead to a phone call. I received pictures of a pearl and a 14kt gold setting. It was so beautiful that I purchased it over the phone.
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July 2023 by Jordan Donald
Tessie took us on a tour of the factory. She also educated us on the history of Maui Divers. She was patient with us as we were making our purchases. Extremely friendly and helpful. I recommend coming to this location and working with Tessie.
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May 2023 by Myong Oak kim
Tessie at design center kindly helped my issue all the way to end and resolved it.excellent customer service.
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April 2023 by Joyce McDaniel
After purchasing from you for over 25 years and over $35,000 in jewelry I will no longer buy from you. You stated you had a lifetime warranty but I have sent you items to be fixed and you state you cannot find the jewelry or stones to fix them. You send them back still needing the repair. I know someone bought the company out but I thought the new owner would treat long time customers better. If I would have known this last year, I would not have spent another $2500.00 at your store. On my next trip to Hawaii next year I will not be telling people were to buy good Hawaiian jewelry like I have in the past. I will be going elsewhere myself.
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April 2023 by Jonathan and Stephanie H
Their designs are simply amazing and a must see for visitors of Hawaii. So few jewelers have truly artistic pieces like theirs any more. Marilou provides excellent customer service.
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March 2023 by Dan Yamazaki
Great experience ! Working with Tessie was very thorough and enjoyable. We hope to see her on our next visit to Honolulu
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March 2023 by IMCRYZLGS
I have been a Maui Divers customer for 10 years and every interaction has been friendly, courteous and professional. They also stand behind their products! I sent my beautiful strand back for restringing; the turn around was so quick and they are adorning my neck once again; Tessie, thank you for the ongoing communication. Mahalo.
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February 2023 by Jennygrace51
This is a great company. Their jewelry is superb and the customer service is excellent actually most likely the best you will ever receive
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February 2023 by beasttraveler
No high pressure sales tactics, but very nice and patient customer service. Gorgeous mermaid tail ring. Unique with a black pearl or with a diamond. She gave me so much space to decide, and I appreciate the low pressure sales tactic so much, gave me a good feeling about the brand. If you are kamai'ana, you can get a 10% discount with proof or residency. I'll be back to treat myself to the ring! Lifetime warranty too!
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February 2023 by Orion Bluetick
A***** has helped me over the phone a couple of times with the best customer service. Always makes me feel like I'm talking to a friend, has great follow up and provides options.Local made in HawaiiFast serviceMilitary discounts