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December 2022 by Coconut L.
I have been with this credit union for many years, but ever since their current bank manager became their manager, its a horrible institution. She is a true UNprofessional! They have such terrible and poor service, not to mention they love to argue with clients about the issues with their mobile banking and atm issues. Pathetic.I moved all my monies except for a small amount to other banks, who have robust mobile banking, online banking , excellent customer service and cheerful staff who appreciate your business! Don't waste your time with this company!!!
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December 2022 by She H.
I have been with this credit union for many years, but ever since their current bank manager became their manager, its a horrible institution. She is a true UNprofessional! They have such terrible and poor service, not to mention they love to argue with clients about the issues with their mobile banking and atm issues. Pathetic.I moved all my monies except for a small amount to other banks, who have robust mobile banking, online banking , excellent customer service and cheerful staff who appreciate your business! Don't waste your time with this company!!!
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March 2022 by Daniel B.
I have been a member for a year now and they have been incredibly helpful...they also speak Spanish which my mom is grateful for...great people...Even the CEO said hi to me one time...awesome
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September 2021 by Karen M.
I've been a long standing customer of HCFCU since 1995. That's commitment. I've established my kids savings account at the time of birth! Have been a committed customer when I opened a loan through their branch. Granted the fact their business is not feasible to most employed customers with regular working hours, any individual would have to take a special trip to bank at their facility since they are only open Monday - Friday 8AM - 4:30PM, Fridays at 5PM. What bank does that with no weekend services as well. They don't have 24 hours teller services. But I've accustom myself to it because I didn't want to judge so quickly. There have been a few great moments, SOME tellers are okay. It still doesn't justify that their Manager sits right behind the tellers and doesn't acknowledge customers AT ALL! Countless of times I've walked in, she's been at that location over 10 years... NOT ONE HELLO! HOW ARE YOU DOING? Yes, customer service is 2nd rate! Reason for my review is, they've started accommodating mobile banking. Which I thought it was wonderful. I don't have to make a special trip to bank or mail my check to the branch, I can FREELY do my banking by mobile. I had one check where it was address to me & my husband. I assume since my name is on the check it's okay to endorse it and cash it into my account. There were few instances where it was rejected due to not endorsed correctly, but it was accepted okay and I was able to divvy up the money to both of my kids account. Another check comes around address to me & my husband again and this time they flag it, advised it's been rejected because my husband's name is not on the account. He would need to endorse and bring proof of ID and give authorization to deposit the check into my account. It's the IRS check from the government providing funds to the Stimulus program. They treated it like I was depositing a Million Dollars into the account. They advise the first deposit it was a glitch in their system. Do you know how many glitches I had to encounter with their branch and no apologies whatsoever! Just take my business and money, but loyalty is out the door! Although it's also address to me, I'm still not able to deposit. No instruction at time of mobile deposits, no honor system for being a longstanding customer of their Institution, no free pass for this one time service. There is no justification to keeping great customer relationships, especially when i arrived back to their branch and indicated I wanted to close my account. No recourse to apologize, just OKAY! SoSo in essence, I want an institution that would fight for me, ensure that I am a valid customer, and would go above and beyond to service me.My husband told me it was the right thing to do and leave. He wholeheartedly believed that his own institution treats him with great loyalty and he's ecstatic I'm switching over. Please note: you are nothing but a number. You are never a great customer in their eyes, because you don't yield enough revenue for their company. Their customer service is never ever great. They have teller turn overs constantly. (I should know, I've witness few new faces over the course of the years). You are basically a VOTE which you did not freely give into their Board of Members. Your VOTE is their gain. But hey who cares if they lose customers, like myself, cause they get recognition by using Social Media Influencers who provide content for their advertisements. Ask yourself, will they ever get 5 star review? I mean their list is pretty short. I had very big plans to stay afloat with HCFCU. This was serendipity to connect with their competitors.
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September 2020 by Alika K.
I like this bank a lot but it is a little frustrating when they do "system maintenance" and your debit cards are not able to use and you look stupid at a register when your card gets declined even though you have way more than enough money in your account. You folks should at least send out some kind of email or something. I know the app says when you are doing maintenance but I don't check my account every hour to make sure my debit card is able to use. This has happened numerous times already being caught off guard, and don't say you guys do it late at night because today I tried to use it at 7pm and sure enough declined
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September 2020 by Gina K.
HCFCU was introduced to me by an employer who's business was short. But I've been with HCFCU for many years. The tellers are sweet & professional. The loans department is easy to work with. My only problem with HCFCU, is the lack of locations. They only have two, this one on King Street & the other in Downtown. They will let you make deposits/withdrawals at other credit unions. Unfortunately many credit unions have cancelled that service. So online banking is encouraged.
