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October 2024 by Lisa J
This place is always empty and now I know why....
When I came in to buy a jacket, I could tell salesperson Michelle Tom was judgemental. She was snobby and automatically judged that this must be my first time buying a Moncler jacket... but I actually already own 4..
There was a male sales associate who was actually nice and offered me water, and asked me what kind of jackets I liked and was more approachable and friendly. If he was my sales guy I would have bought a jacket that day and be happy to give him the commission.
Michelle took over with trying to get me to buy a jacket. However, her customer service wasn't that great so I just didn't want to buy anything from her, especially based on the initial interaction.
When I told her I would think about the jackets since I also wanted to check out other stores, she became sour and it was clear she was upset I didn't buy anything. I would never come back to this store if she is working.
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August 2024 by Troy Holloway
Michelle Tom was extremely helpful! Perfect balance of allowing me to browse while providing helpful suggestions throughout my time there. Great selection at this location as well.
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June 2023 by Andrew KIM
Rather go to Waikiki Montclair.
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January 2023 by Andrew None
(Translated by Google) I'd rather go to Waikiki Monclair.(Original)차라리 와이키키 몽클레어 가세요.
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December 2022 by Ana Laura Delgado
I love the store!! The customer service is amazing ???
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September 2022 by 삐삐요링
(Translated by Google) The price is the same as in Korea.If customs duties are added...(Original)가격이 한국이랑 같음.관세까지 붙으면...이잉......
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June 2022 by Priscilla D.
This store went above and beyond for me. I was here in February 2022 and grabbed some sunglasses for my birthday. They let you browse in peace and keep everything super clean. The quality of the glasses are incredible. I wore them daily for 5 months and never stretched out or got scratches. Sadly... the sunglasses I got in February were stolen and I was sooo in love with them... I wanted the same pair. I called today (June 2022) to ask them what the style and color was that I bought back in Feb-- curious if they had any in stock. The girl on the phone (Michelle) was incredibly helpful and wanted to check all the stores for me. We hung up the phone and she found me a pair! She texted me photos of the glasses, confirmed I wanted them and sent me a secure link to pay. They also provided me complimentary shipping and she followed up with the tracking number. The fact she texted me back so quickly and gave me a 2 day shipping was truly above and beyond! You rock Michelle!!!
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December 2021 by Skyler B.
This store knows how to draw you in for sure! The displays at the entrance are big and have cool textures and changing light colors Pros Very cool displays Simple layout of the store it's easy to see what they are selling (lots of winter wear stuff so you don't have to second guess Cons Very expensive not budget friendly
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December 2021 by Dylan Keith W.
I had a great time browsing this store. All the staff were super friendly, and the first time I came in I wanted to think a bit more about the jacket I wanted so the SA who helped me took the time to give me more information and wrote down the exact specs of my final jacket choices so once I was ready I would know exactly what style and size I needed. Nobody made me feel like I was wasting their time or snubbing them over the fact that I didn't buy a jacket the day I went in. I came back a week or two later finally to purchase the jacket I decided on after thinking on it and they were very appreciative. Definitely a lifelong customer of the Moncler brand at this location now.
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December 2021 by Howard L.
I love the service at this Moncler location in Ala Moana. Not sure why all the bad reviews. We been here many times and had great service.
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November 2021 by Allison Garvey
I called to make a phone order. Mabel took the time and had the patience to go find an item in the store that was the only one left in all of the USA. She talked me through the description to make sure it was the item I was looking for and overall offered superb customer service. I don’t have a Moncler in Minneapolis where I live and usually do all my Moncler shopping from Nordstroms but I’m hands down calling Mabel at Moncler in Waikiki every time now whenever I buy Moncler. She truly makes customers feel appreciated and valued.
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November 2021 by A Yu
Pricey
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April 2021 by Justin Snider
It's Moncler
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November 2020 by M K.
1. Safety hazard/fire code violation locking customers in store during regular business hours 2. Insensitive to covid-19 health guidelines, personal space, boundaries 3. Rude, condescending behavior We're in the middle of a pandemic so my mother and I went into this store with a quick plan to get in and out within a few minutes. An overly talkative tall, asian, male sales associate locked the door we came in through (~3pm, during regular business hours) and forced us into conversation, even though we tried several times to shut down small talk and said we didn't need help. Since there was only one door (locked), we were trapped, forced to listen to his condescending loud lectures and risked being exposed to tons of his droplets and germs. I already looked at a jacket online so we walked straight to the jacket I wanted to see. I saw it, touched it, and then headed back towards the exit door. Some other jackets caught my eye so I went to take a look. The sales associate approached us again, telling us not to be shy about any questions, I said ok, and we walked away and continued to talk quietly amongst ourselves in another language. We did not want to talk to him, we did not need help. He butted in again, asking whether I had a Moncler. I explained I was familiar with the ski line as I had worn a Moncler Grenoble jacket skiing, but I wasn't specifically wanting to buy a ski jacket (the jacket I came looking for was not a part of the ski line). He condescendingly lectured me telling me that I was WRONG and that ski jackets are lighter and less warm than their normal jackets to account for heat generated from skiing (I already said I've gone skiing in a Moncler Grenoble jacket so I know how skiing works) and went on and on. I nodded politely, not responding with any words to try to end this conversation ASAP. I was extremely uncomfortable with him standing so closely and talking loudly (spitting) at me because of the coronavirus pandemic. He had clearly never heard of social distancing. He then commented on my mom touching another jacket and rudely said that she's wrong for touching the jacket. Without asking what we were looking for or why we were feeling the jackets, he claimed that she was feeling how thick it was and was therefore WRONG. He asked if I had a down jacket, I said yes I own down jackets. "Let me tell you, ok" he began another lecture loudly explaining WHAT DOWN IS and why we're not allowed to feel the jackets for thickness. This is AFTER I already told him I have down jackets. The arrogance. He went on and on explaining what feathers are, "let me explain to you, ok." It was clear he was not trying to be helpful or trying to sell us anything. He was on some power trip, enjoying talking down to us and hearing the sound of his own voice. It was the middle of the afternoon (3pm), during regular business hours, but the only door was locked and there was no way out without him unlocking the door with his key and letting us go. I was forced to stand there listening to him loudly, condescendingly, MANSPLAIN everything and insult my intelligence. He was talking so loudly it was like shouting. I feel sick just thinking about all the droplets/spit and germs I might have been exposed to from his shouting and standing closely. We were all wearing masks, but he only had a flimsy mask on. Since we were indoor with no windows, door shut, and no free air flow that means it was a higher risk environment. He had no respect for boundaries, personal space, or social distancing. After patiently enduring the torture, he finally unlocked the door and let us leave. I'm certain it's not legal for him to lock customers inside the store during regular business hours (3pm). This is also a gross violation of fire code. There was no way to exit without him unlocking the door with his keys. If there was a fire in the store, we would all have to listen to him mansplain FIRE to us and we'd all burn and die before he'd let us out. The shocking insensitivity to personal spac
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November 2020 by Danny Luna
First Class experience ! I bought several jackets from this location.. Michelle knows the product and can guide you to 5 star transaction..Will definitely use her for all my future purchases...
