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March 2024 by Thomas O.
Employees are nice and the location is super convenient but the smell of feces permeates through the entire store and makes coming here miserable.
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December 2023 by Ross T.
Long's Pali located in the same parking lot as Safeway and both are totally opposite of each other! Long's trash cans are always over flowing with trash all other the parking lot it looks like a slum as Safeway in the same parking lot is clean no over flowing trash wagons well kept as with longs no wagons or broken wagon left in the parking lot instead of being removed? Don't know how the owners of longs accept the way the store is maintained and around their business I guess they don't care about the customers bring business to them! With most of the longs closing in the town area in the last year they had 3 which they moved to other location it cannot be short of help unless everyone went to work for Safeway which really takes care of the area. This is not the first time Longs Pali looks like this you can see this pretty much on any day of the week!
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November 2023 by Mike Y.
Their Greeting Cards section has been so depleted for over a month. No Sympathy and lacks choices for Birthdays cards! What's the problem? Don't you have any consideration for your customers! Probably Safeway next door has better choices of Greeting Cards!
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November 2023 by Brigitte L.
So Longs is CVS of Hawaii. I didn't realize this when I was searching for a drug store until I found this location went inside. This location is next to Safeway so they have a shared parking lot with plenty of parking. The store has a number of checkout lines but it's a slow process to check out. Staff is super friendly and the store is kept pretty clean inside although the outside looks unclean.
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October 2023 by Alex
Close
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May 2023 by Naomi I.
Walked into the store today 05/30/23 and immediately felt nauseous due to the strong smell of urine. They need to deep clean the store. YUK!!!
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March 2023 by D S.
Thank you to the male worker at Longs Pali today. I looked for the cool whip 2/$4.00 and couldn't find any. i asked him if Longs was already out-- and he went to look in the back. He brought out a box and handed me two. Thanks again for your help today.
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December 2022 by Terry K.
This CVS/Longs Location is convenient for me from the standpoint of logistics to my home and office. It was not my first choice because it's always busy. However, the location that I used to visit is now closed leaving me with this alternative. The upside is it was recently renovated. The staff from the location that I used to go to relocated to the this location, at least most of them. The pharmacy has designated hours of operation. Be sure you check their timing before you attempt to get to the pharmacy. The interior footprint of the store is similar to most of the CVS/Longs locations. As always, at the Pali shopping Center parking is a problem. So know this in advance before attempting to shop at this location The other upside point to this location is you could do a one stop shop and go next-door to Safeway groceries.
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October 2022 by Derek M.
Came to get a vaccine shot at this longs since the other two longs in the area were shut down and the one that I usually go to didn't have the vaccine available. Went around 8pm, which like other yelpers have mentioned the time where the sketchy people come out. Parking lot is kind of dark but has some security. Location is well lit but the layout is a bit different than other longs that I have been to. Checked in at the pharmacy and was given instructions concerning my vaccination. Staff were friendly and the pharmacist that administered the shot answered my questions. Was in and out in 10 minutes.
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July 2022 by Barbara K.
This review is for Sybil the cashier at Long's who absolutely RUDE and completely disrespectful. I understand that this location deals with many crazy people but that is no excuse for her attitude. She yelled at me and rolled her eyes when all I asked was if she could update my email address. After she denied helping me, I asked for her manager and she swore at me and told me to "go fucking cry over there" which is exactly what I did. I spoke with a manager and she assisted me in updating my email address. SIMPLE. But do you think this employee was spoken too? Probably not. I could make this a very rude post and say what I would like but I won't. I've been going to this location since I was a child and NEVER have I ever been treated this way by anyone here. This employee should be reprimanded or at least trained properly. She wasn't wearing a name tag so I asked the manager for her name. It's just bizarre to me.
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May 2022 by Yolanda H.
Longtime member will miss you all. Renovations is our priority. Thank you so much Taking care of my needs. Sorry for the inconvenience but it will be a better and safe place to shop!!!! We shouldn't be separated but United we stand and divided we fall/ bet believe Longstore CVS location wide. Yolanda Holck
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April 2022 by Ray Y.
Longs seems to have gone down hill since CVS bought the company and Walmart came to Oahu. I only see one old-timer cashier from before CVS. Best to check out their weekly ad for sales. Long's have annoying "CVS card" where CVS tracks your shopping habits to get sale price. Some cashiers used to be nice and gave you sale price without card. Asian Tourists get screwed... CVS has bizarre store layouts which makes me not to want to shop in the store Pharmacy is 24/7. Watch out for homeless people around the store and parking lot. Parking lot was repaved a year or so ago.
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February 2022 by Greg W.
This isn't the most organized CVS / Longs Drugs store I've been to. Last time I stepped in to try and find some kleenex tissues. Couldn't find them anywhere near the paper goods and health care aisles, which was a bit frustrating and annoying. Ended up just giving up and getting them at the Safeway next door instead. I heard later that their kleenex and tissues were actually near where the makeup and beauty section is. That really boggles my mind. Who puts the tissues next to the beauty aisles? Depending on what you're here for - you may or may not be able to find them. There's lots of snack foods and Hawaiian merchandise if you're looking for gifts. They're a good deal when they have sales and promotions going on.
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December 2021 by Nadine C.
"Make Longs A Part of Your Day" is the current jingle for our local CVS Stores in Hawaii. Longs is certainly a common household name at home and at work. We wait our turn for the yellow Sunday insert of the newspaper every week. Luckily, with modern technology, we can view the ad on our phones with the CVS app. This particular location, Pali Longs, is the closest to my mom's house. It's a 24/7 operation (on the corner of Pali Highway and Vineyard Boulevard) and shares its parking lot with Safeway. There are some sketchy characters hanging around - maybe because it's on the edge of Chinatown and Downtown - so, be wary. Last week, I brought my mom here because she wanted to get some BioAstin - it's a type of antioxidant. It was locked up in a cabinet, next to the vitamins. We rang the buzzer and an employee unlocked the cabinet and took two bottles out - one for mom and one for me to try. I wanted to use a coupon on my app, but the trainee cashier couldn't find it. She tried several times, voided the transaction, and started to put my cold drink back in the refrigerator - as if I wasn't going to buy it. I didn't realize that she had given up until I saw her walking away with the bottle that I wanted. I had to call her back and tell her that I still wanted the bottles of BioAstin and the beverage. Plus, when she scanned the BioAstin, it was Buy One, Get one Free, so mom and I had gotten two more bottles (four bottles total)! She called a manager and sent us to his cash register. The manager found out that I had two CVS cards. The original one was really warped - that's why I got a second card. However, the coupon that I wanted to use was in the warped card... Ahhh! That's why the trainee couldn't find the coupon! Wow! That manager was patient and smart! Today, I had another coupon which I wanted to use. It was 30 percent off of one item. I really wanted to get a birthday card with a Hawaiian beach or sunset. I found a "Local Kine" card that will do the trick of making a WWII Veteran's 100th birthday a little brighter! If you want to mail a card, too, feel free to get the California address from my posted photo. Thank you! ...and thanks to Longs for being a part of our day!
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November 2021 by Aldrin C.
The only thing that I can recommend here is the pharmacy dept. they really beat any other dept. I can ask for help and they would go out of their way to help me find things. Jack the manager of the pharmacy is beyond what any managers would do! He really make the time to listen to you. The other staffs in the pharmacy dept have by far the best customer service than the store it self. I gave the PHARMACY a 5 star. As for the store it self they deserve a 2 star. Don't get me wrong but the employees are good. But they never go out of their way to help you out. I asked once for help and all I get is isle this. I mean come on. I guess my expectations are high because of the pharmacy dept. Thank you for the hard work during the pandemic PHARMACY dept! Y'all rock!