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January 2022 by Marcus G.
These guys are thieves... Michael tippet scammed us for $50,000... beware of this business, don't ever send them money for product
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January 2021 by Daniel rew
I brought in my old iPhone 6 because it wasn't working anymore and the employees quickly diagnosed the problem (was a dead battery) and replaced it for me in under 5 minutes. The workers are very friendly and knowledgeable, the repair including the battery was very cheap as well. Would recommend coming here for any sort of phone repair!
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November 2017 by Jerricah D.
Jay jay always helps me whenever I need to fix my phone. Super friendly and always helpful. He gives great customer service & is always positive. Whenever I do need Help fixing my phone he always gives great tips and advice.
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January 2017 by Jon A.
Broke my iphone 6+ screen 5 times in the last 2 months no joke!! and each time i had my phone fixed here by Hyo.. I liked how the part was already in stock and all i had to do was bring down my phone and he would have it done in 20 minutes..i highly recommended this place for phone repairs or even starting a new line with t-mobile prepaid.. no contracts and no hidden fees!
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December 2016 by Lei'oli H.
As a long time (very clumsy) T-Mobile customer, I've had my fair share of experiences with T-Mobile stores, employees, and small phone repair shops. Therefore I can say with confidence that T-Mobile Simply Prepaid is by far the best spot to take care of all your needs! I've visited the shop more times than I'd like to admit for everything from setting up a new service plan, to getting my iPhone speakers replaced, to fixing baby puke related water damage, to replacing (several) broken screens, and they have never disappointed! Hyo is the manager and has helped me out the most. He's always so friendly and accommodating when I come in with a problem, and is very knowledgable and patiently answers any questions that I have. The only downfall is that he's a Dallas Cowboys fan.. hehehee just kidding :p Any who, I've recommended many of my friends and family members to here also, and they too always leave happy. They're available for you to pay your phone bills, get new plans and phones, and fix phones so it's pretty much a one stop shop! Will definitely keep coming back.
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October 2015 by Dianne F.
The manager "Jimmy" is SUPER RUDE! Took my daughter's iPhone 5C for screen repair on 10/5 and I was told that it would be available by 10/8-10/9 depending when the parts comes in. 10/9--I called to follow-up and I as told that the parts came-in but the technician is out for hand surgery and won't be back possibly the following week 10/21. I explained to them that I kinda need it urgently for emergency purposes. He asked me if I was given a "loan phone "temporary while waiting for the phone to get fixed. He said it is part of the service but I don't know why I was never offered that service to begin with. I was then told that they could page the tech on-call over the weekend to see if he can fix the phone. The guy I was speaking to said that he would call me on Sunday to update me. 10/12-- Monday I called to follow up and s/ w manager Jimmy. He said that parts are not in and tech is out for hand surgery and who knows when is he gonna be back. He was like maybe in weeks. I then said that I was told that the parts came in and they shouldn't give an expected date and deducted the payment right away (it was taken out in my acct on 10/6) if they can't deliver the service. I also mentioned that I called other places and I was told that it take 3-5 days to fix phone screen problems. I also asked about the tech on-call. Jimmy said, well what you like me do?? you can come by and we can refund your money sounding irate/rude/very unprofessional!! I can't believe they would hire a manager like him!!
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August 2015 by Roxanne B.
One of the workers named Jimmy was helpful, he remembered things and was assisting me with changing my phone and picking a best family plan. He is very knowledgable and I prefer to see him everytime I come to the store.
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August 2015 by CJn M.
Yay...I finally found a place that can fix my phone properly! I previously took my phone to another phone store and apparently they didn't do that great of a job since I had to come here and get it re-fixed. Hyo provided me with awesome, friendly, and knowledgeable service. He told me what happened the first time and fixed my phone instantly! I'm definitely going to come here for any phone needs. Thanks again Hyo!!!
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August 2015 by Malia V.
Just upgraded my phone and am super happy with it. Hyo was great at answering all my questions!! It's been a while since I've been happy with the service at a cell phone store song was pleasantly surprised today.
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June 2015 by Jino K.
People there give good service and help us with a lot of stuff that we don't know. They also have filipinos workers and help a lot of filipinos elderly and customers. They got good deal on phones and accessories. If u have problems with your phone or computer, u can go get it fix or repaired
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September 2013 by Amber J.
Most of the time the service here is horrible. Depending on whos working. They take a while to do anything. I wasn't even acknowledged after coming in the store &waited over an hour to even be helped. Time is money &the way they do business, its a suprise they make any!
