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November 2023 by Susanna J.
I had recently visited Nakoa Jewelry at the end of October. I had requested for them to mend my gold ring together, because it was an adjustable ring and I didn't want it to poke out when wearing it. The owner decided to work on it, so they charged $90. When I came back to the store a week later because they haven't given me a response or update on when it would be ready, I came back to a broken ring with a gap within my ring. Not to mention when I came in, the ring was in perfect condition with no hole in between my ring. The owner was blatantly rude about compensation for breaking my ring, and now there's even a fragment that is left behind from using heat at the wrong level. I DO NOT RECOMMEND YOU TO GO HERE, THEY DO NOT DO BUSINESS RESPECTFULLY NOR DO THEY DEAL WITH CUSTOMERS KINDLY. Knowing that I speak Cantonese (Chinese), the owner chose to cuss at me in Cantonese so his co-workers could not hear in English. I'm able to comprehend the situation clearly, and he deliberately continued to raise his voice and yell at me when he was in the wrong. When I told him that he did wrong by breaking the ring I brought in, he continuously disagreed and just didn't want to be honest. I strongly suggest you try other reputable jewelry stores on Oahu that will not make a mistake like this. If I could give 0 stars, I would gladly do so. That was ridiculous, and the owner is just plain rude.
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August 2023 by Lucas Reis
I went to the store and Camille helped us out very well and friendly, she gave her card with the item we liked it, next day we went back and we purchased them. Unfortunately I had to return one product and they were very nice with a refund too. Definitely we do recommend this store if you are looking for nice items.
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June 2023 by Evay Valenzuela Esparza
My English is not the best and I tried to ask for what I needed and they laughed and saw me from head to toe (I was in sport clothes).I been 3 years in the United States and it's the first time I feel that someone is racist with me
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May 2023 by Nini S.
Staff was very welcoming & helpful. We bought a wedding band for my husband that was beautiful & reasonably priced. Would definitely recommend this business!
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May 2023 by Sara Sweet
maggie is one of the best people we’ve ever met, and we only know her as our jeweler! she makes your experience so personal and treats you like family. we came in for wedding rings and she works so hard to make sure you love what you’re getting. i loved a blue diamond but i didn’t love the band it was on and she changed my band for FREE. she even surprised us with cookies when we came in to pick up! she is one of a kind with a huge heart and isn’t a money hungry jeweler. it’s obvious she loves what she does and loves her customers. we’re so glad we got our wedding rings here, so memorable.
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April 2023 by Todd Mines
Only jewler in Waikiki we will buy from Jimmy Wu is the best!
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February 2023 by Graeme Neese
Nakoa supply’s beautiful jewelry and have such an accommodating staff! Costumer service is above and beyond! We accidentally ordered wrong ring and they spoke on the phone with me several times to make sure I got the product I wanted ! So kind to me, meant so much ! Highly recommended! We ordered online… and it can be nerve racking ordering jewelry online… but rest assured that these guys will make sure it all works out ! 10/10
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September 2022 by William Zutell
Great customer service. We get a lot of compliments on our Opal and Koa Wood rings.
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August 2022 by Jazmine Leoning
I am so happy that I discovered this shop through my boyfriend. He had bought me a BEAUTIFUL necklace and bracelet from this shop and I’m so in love with them!! I ended up browsing their online shop to buy a few more pieces of jewelry, and I know I’ll be back soon for more. Jimmy and Rachel are so friendly and we’re more than happy to help with my questions/needs. I truly appreciate that, so mahalo again. I miss home (Hawaii) and I haven’t been able to make it back lately so it’s great that I can find beautiful Hawaiian jewelry pieces so conveniently online through their shop. Fast shipping, great prices, and amazing customer service. MAHALO!! (:
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July 2022 by Jarrett Ferris
Recently visited while my wife and I were in Honolulu, the jewelry was beautiful and well priced, and the staff was very knowledgeable and helpful. We had a great experience picking out and purchasing a couple of wedding bands, 100% would do business with Nakoa again! Thanks Jimmy and Mags!
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July 2022 by johnathan red
No denying the stuff they carry is beautiful. Got an education on pearls that wasn't delivered like we were idiots - so informative and thoughtfully delivered. You'd be surprised how much there is to know about pearls (grades, production, etc). Wife bought a Maui hook charm that is beautiful and will remind her of our time on Maui (the better island to stay on). Came with a chain and was just over $230 w/ tax. Picked up a sale priced gold hibiscus flower pendant and gold chain (both plated) for about $80 with tax. Beautiful keepsakes. Nice people, we ventured into two of their stores while in Honolulu.
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July 2022 by Ethan Olson
Recently purchased a S925 (Sterling Silver) Figaro men’s bracelet. The price was reasonable and fair. I take into account for the overhead and the fact that they’re in Waikiki by the beach. The shopkeepers were great and found a good size for my wrist. They didn’t have any in White Gold but they said that they would soon have some probably by the time I come back to Hawaii. Would purchase from this shop again.
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April 2022 by Paul Tidwell
I want to start out by saying the jewelers that work here were fantastic! My wife and I were looking for a specific wedding band for myself. White gold with Hona's (turtles) all the way around the band. No one had such a ring anywhere. They told me that they could make me one with in a few days and offered to engrave our names and anniversary on the inside and even ship it to Arizona since we were leaving the next day. TRUE to his word he made the ring. Text me pictures of it for my approval. And I also purchased a beautiful black men's bracelet with abalone and Koa wood inserts. My nephew purchased the same one but in silver. After all was approved we received the purchased items within 3 days via FedEx. I will definitely purchase any future jewelry through them. Either on my next visit or online.So if your ever in Waikiki definitely stop by and look around. Don't be afraid to ask the prices. Everything is so beautiful and very reasonable priced. Cheaper than some of the vendors with there stands. And alot better quality.
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February 2022 by Major Stokem
Recently purchased the Tungsten/Koa/Crushed Blue Opal wedding ring set online... High quality and very attractive modern alternative to the boring traditional wedding ring. Thanks!
