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February 2024 by Daniel S.
Great place. Huge selection of everything here. Very clean and well stocked NEX. A must if u need some shopping to get done! I was shocked at all the venders and local souvenirs you can get.
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January 2024 by Catherine P.
The NEX at pearl is a great place for all in one shopping. Their food court has a good selection of food choices. As of our 1/21/24 visit, McDonald's is no longer there and papa John's replaced Taco Bell.
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January 2024 by Joanna Marie L.
THR BEST ONE STOP SHOP!! NEX isn't just a shopping haven; it's a complete experience! Two levels of shopping and food court, including the adjacent commissary, offer an extensive range of departments--from electronics and clothes to baby essentials, kitchen items, toiletries, liquor, shoes, and more. The addition of a GNC further enhances convenience. What sets NEX apart is not just its internal offerings but the vibrant ecosystem around it. Right outside, you'll find a treasure trove of small shops, including a barber, salon, USPS, gamer shop, and more. While the store can get busy, especially during peak hours, my strategy is hitting it in the mornings on weekdays to savor the shopping experience without the crowds. NEX has become my go-to destination for all my needs. Highly recommended!
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December 2023 by Jon B.
I'm so disappointed in my shopping experience at the Navy Exchange Pearl Harbor, Hawaii. From what I understand, this is the largest military exchange in the world. We stopped by here to find long needed supplies while visiting Honolulu. I must say the customer service is the worst. Almost every NEX employee we met was either rude or not interested in talking to us. Worst, was at the Yummy Korean BBQ where the cashier seemed to hate her job. Never smiled and got so rude when my wife asked for some condiments. Also, the Thai BBQ stand messed up my chicken satay order and gave me something completely different. I didn't find out until I got back to our hotel. I have never been to any military exchange where the employees acted like this and seemed to hate their job so much.
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November 2023 by Kainani K.
My review is based solely on the lack of customer service given by the associates in the jewelry department (section with Michael Kors and Coach watches/jewelry) at this store. First, I want to say that I realize that it's Black Friday (day after Thanksgiving) so I'm not upset that I had to wait to be assisted, I'm upset at the poor customer service provided and the lack of having a system in place to make things more efficient. The frustrating thing is I was standing there for over 15 minutes, asking for help and was constantly told "I'm sorry, I don't work in this section" or "you have to wait". I thought the entire jewelry section was one section but I guess I was mistaken. One associate looked at me while assisting a new customer and said "just stand on the other side, I've seen you standing there but people are just coming over from other sections to be helped". When most of the people cleared out, the same associate that told me she saw me there yelled "who was next".. she saw me standing there for over 15 minutes and still yelled that out. She ended up helping another woman who came after me even though I said that I was there before her; I was completely ignored. A woman from another section within the jewelry area (April Mamaday) was kind enough to come over and help me with my purchase; the one star given was for her. She came up and greeted me, and offered to help me with my watch purchase. She was literally the only one there who acknowledged me and offered to help. Not to mention, she was the only one who greeted me and thanked me for coming. In the end, I know it's Black Friday and the stores are crazy but the customer service could have been a lot better and there really should have been a system in place so associates knew who was next in line. There's no point to acknowledge that you saw someone waiting for over 15 minutes and still have to scream out "who was next" and help whoever says "I'm next" even though they just got to that section.
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November 2023 by Cheol K.
Hands down, the best Navy Exchange I've ever been to. Two levels of shopping nirvana. The selection, quality, and price makes coming to Hawaii affordable. Often times we end up doing our early Christmas shopping here while we are on vacation during Thanksgiving. The commissary is next door, and that place gets super crazy busy at all times. The "package store" is so well stocked with an amazing variety of beverages to choose from. Must be a DOD cardholder to shop here.
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November 2023 by Ronnie B.
The Navy Exchange Pearl Harbor on Oahu, Hawaii, is one of the largest exchanges for military personnel ( active and retired). It has two floors stocked with everything and anything you may need in nicely displayed and organized shopping areas throughout the huge building. There is an expansive food court on the second floor featuring a good assortment of restaurants from Dairy Queen, Taco Bell, Boba drinks, Dessets, Subs, sushi, gyros, Korean BBQ, and McDonalds! No tax is one big benefit of shopping at NEX and some below but comparable prices to outside retailers-if you know what's on sale at Longs, Target, etc. you can be a smart shopper.
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October 2023 by tuRon
Electronics section is pretty nice. Hate the fact that they moved the toy section separate. Coz I take my kids to the mall to look at toys whil shopping for clothes and electronics. After the toy section got moved in a warm ten where you need to hike accross parking lots, we stopped going to NEX
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October 2023 by Ignacio Grady
The Pearl Harbor Navy Exchange (NEX) is an expansive retail haven that offers a vast array of products catering to the diverse needs of its patrons. This sizable store boasts a wide variety of merchandise, making it a one-stop destination for all your shopping needs.Upon entering, you're greeted with an impressive display of products ranging from clothing, electronics, home goods, beauty products, and more. The layout is organized and easy to navigate, allowing you to explore and locate items of interest conveniently.The clothing section showcases a diverse collection, including military apparel, casual wear, sportswear, and accessories. The availability of different brands and styles ensures there's something for everyone. The electronics department is well-stocked with the latest gadgets, making it a tech enthusiast's paradise. From laptops to headphones, you can find a wide selection of top-notch electronic devices.Furthermore, the home goods section offers a plethora of options to spruce up your living space, including decor, kitchenware, bedding, and furniture. If you're looking for beauty and personal care products, the NEX has an extensive range to choose from, catering to various skin types and preferences.What makes the Pearl Harbor NEX stand out is its commitment to providing quality products at competitive prices. Sales and discounts are often available, allowing for some fantastic deals and savings. The friendly and helpful staff add to the pleasant shopping experience, ready to assist you and make your visit enjoyable.In conclusion, the Pearl Harbor NEX is a shopping destination that offers a vast selection of quality products, ensuring that shoppers can find everything they need in one convenient location. The variety, affordability, and welcoming atmosphere make it a go-to choice for both locals and visitors alike.
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September 2023 by Jimmy Fung
We mainly come here for the food court since we are not in the military and can not get into the commissary. There are some shops below the second floor food court, but their touristy prices are not good for my pocketbook. There are some outside vendors, but we have not tried them yet. The things remembered and UPSnstores are also very convenient, so we frequent those as well. It is a nice area and is well kept since the military has lots of funding. I am not a fan of the many reserved stalls for the high-ranking officials because it means we have to walk further, but I totally get why they have it and respect it being there. This is not just a shopping area but a place for those who serve and their families. We are allowed to eat and shop here, so I am thankful for that. Will be back again.
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September 2023 by Philip Mulno
No place is perfect for everything. This store has a lot of items that are reasonably priced and a few that are over priced compared to other stores. The thing is they do price match for many locations. One thing they have never been able to match are the prices for clothes. Most of the Men's clothes while of great quality also come with a high price. I prefer to shop at Walmart for my Wranglers pants and shorts, they are usually $20 and less at Walmart. Just shop around and you'll get a good price somewhere. Gas can't be beat though.
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August 2023 by KB
Registers are very slow. It takes about 45 seconds to get your receipt after a large purchase. Many of the cashiers are slow and nosey at your purchases and prices you are paying. I love the NexTLevel rewards program and discount/promotions. Not a fan of the "All Sales Final" on designer merchandise.
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August 2023 by brandon dengler
Thank you for having an awesome exchange - Sincerely, rhat Army at Fort Shafter.It has to be one of the best in the country with the entire first floor dedicated to clothes and the upstairs for electronics, tools, household goods, toys, souvenirs, and entire food court, even with more food and service options outside.
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August 2023 by Phyllis Dade
Not much to get anymore they have out priced us retirees where I use to buy alot of things now sometimes I walk in look around then walk out without buying anything. So I'll just save my gas & look closer 2 home. Plus I went 2 look for a toaster & electric can opener & the had absolutely nothing.
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July 2023 by Arthur Odango
Great representation of the navy exchange brand. Overall very clean and organized. The package store, exchange, and commissary all being connected helped a lot and made it easier to get from one to the other. Wheelchair and scooter accessible for senior citizens.
