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October 2023 by Josh Anderson
Had an appointment for 1030, the truck wasn’t taken back until 1130 and then they came out an hour later and told me they didn’t realize it was diesel even though the paperwork clearly says diesel on it and they needed to get the oil for it still. They told me it’d be 30 more minutes and finally it’s now 2pm (1.5 hours later) and they still haven’t started changing the oil. I wasted most of a day for them to do absolutely nothing because I ended up taking the truck back since I have other things I need to do today.
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September 2023 by Brandon L
Purchased a new set of tires and had them installed. Tire prices were cheaper than all the other places in town and getting an appointment wasn't bad. I had to wait roughly 2 weeks before the tires I purchased arrived on island and there was a spot in the schedule available.Inside you'll find items like you would at Auto Zone or O'Rilleys on the shelf.The business members were well knowledgeable and went out of their way to help everyone at the shop.
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September 2023 by Mike M
(Prior Mechanic) Enlisted Navy. came here to get my friends tires put on that he ordered weeks ago but was too busy to do him self. had and 11:30am appointment and asked the customer service rep how long it would take. he said “a few hours but, well give you a call” completely unreasonable. it takes maybe an hour and a half to put four tires on and balance. spoke to the mechanic personally as he came to get the car and he said “ should take about an hour, but these guys at the front dont ever process the paperwork” what a joke. they cant even give me an accurate time frame of when the car will be ready today. not to mention i asked if i could do an alignment or a brake inspection (which is free) along with the tires and the man at the front LAUGHED then said “no, you need to make an appointment” … i already have one and you cant tell me when my car will be ready… completely inappropriate and unprofessional. STRONGLY DO NOT RECOMMEND COMING HERE.
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September 2023 by Michelle Ortiz
Representedtive sounded unprofessional. You have to pay for the tires you want in order to make an appointment then wait for your appointment date to take your car in to get the tires instead of getting your tires changed then paying like every other place.
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September 2023 by M.B. SSr
Limited selections of autoAccessories. Sub baseStore set high standards. New (sic) store not there.One person's opinion!
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August 2023 by Leslie Mack PINKCRUSH808
Excellent service. Excellent products. It's nice and clean the people are professional and very helpful. They are knowledgeable in cars so when you ask them about specific parts they give you good advice. They don't make you buy unnecessary products. Their warranty and honor policy is outstanding!! No hassle. Their electronic file system has to be good cause I had a battery that died. He tested it. Checked my name in the system walked to the batteries gave me a new one. I love going there for all the automobile needs.
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August 2023 by Ill . .x
Horrible customer service as promised by an associate to drop off early due to restrictions and pick up after the scheduled appointment time. Rudly greeted and told to come back at the scheduled time even though I was told I was able to drop off a little bit earlier. Would not recommend.
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July 2023 by Megan
There are better places to take your car. Don’t like the service, they charge fees that other people do for free, and they’ll give you a quote over the phone to do work, and you’ll get there, and suddenly the bill is $200 over what they quoted and they have a bunch of added fees that they didn’t quote you.Highly suggest going to Pearl city auto works instead. Do free, detailed inspections, have loaner cars free of charge, and have fair pricing.
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July 2023 by Norman Correa
I needed to repair my tire that I bought there. Even though I had the tire repair covered by their service package, they said I couldn't repair it untill 17 days later as that was the first appointment available! Customers can't wait that long! Now I have to take the bus while I wait!
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July 2023 by MsBasketballlover
There are better places to take your car. Don’t like the service, they charge fees that other people do for free, and they’ll give you a quote over the phone to do work, and you’ll get there, and suddenly the bill is $200 over what they quoted and they have a bunch of added fees that they didn’t quote you.Highly suggest going to Pearl city auto works instead. Do free, detailed inspections, have loaner cars free of charge, and have fair pricing.
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June 2023 by M. D.
Much better prices on oil than the usual auto parts stores. Plus very friendly service.
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June 2023 by kevin chaney
The people who work there are disconnected. I called about a flat from a screw in my tire, and they said they already took their 2 walk ins for the day... idk what's going on over there.
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May 2023 by John Batura
Cesar did a great job and easy to repair our tire thank you so much very much.
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May 2023 by Kehinde Adelaja
Love how thorough and helpful they are. No one is trying to rip you off. I’ll go back again and again.
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March 2023 by Casey I.
The staff there are knowledgeable and make sure to explain details if any work needs to be done and prices are reasonable. I have done tire installation and tires need to be paid in advanced then you'll schedule an appointment to install them. Oil change was also by appt when I did it a few months ago but the price is cheaper than Midas or jiffy lube but that's as to be expected with a Military facility
