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April 2023 by Savanna Jones
The worse and most unprofessional body shop ever. He was told something he didn’t like and he went off and started harassing because of it. He then proceeded to use personal information and phone numbers to continue the harassment. To the point if having to contact police twice for harassment because of it. I would think more than twice when considering using this body shop.After reading multiple reviews this seems to be common and that the owner has something going on.
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March 2023 by Katrina Obienaka
AMAZING staff!! I called, told me to come in and 2 mins later they’re helping me already. I came in because my car’s bumper shield is loose and hanging. They told me they’ll be able to fix that day.Waited for 5 mins and told me they’ll do it for FREE. This is unheard of. I’ve dreaded to fix this because typically auto repairs/body shop tries to get as much as the can from you. Especially when you’re a girl.Very professional, friendly, and honest. A+++Two ladies in the office are amazing!!
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February 2023 by Kayla C.
Honestly, I struggled writing an update for this place, but I ended up having to get a new car all together just to avoid paying so much more for something this body shop claimed worked perfectly. Since it was my first car, I didn't have the hindsight to check that everything was in order. The next day, I realized the pump for the washer fluid was not working despite putting more water in. We contacted the shop. However, the owner said there is no way it's not since their mechanic checked it and refused to take a look at it since they were busy with other cars. I had to go to other places for quotes, realized it would be too much time, out of pocket money, headaches to fix my poor car, and took the L.There were some other shady things I had to deal with, but I'll leave it at that.. Leo was nice, though!
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December 2022 by Andreus Baker
Service was fast and excellentServices: Auto side window replacement
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December 2022 by Ruan K.
They are professional, patient to work with customer. They understand their job, friendly and good service. I am writing this review while waiting for my car get wash. I properly recommend to my friends who need the service and help from Auto Pacific repair shop
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November 2022 by Kyle A.
My first time getting into and accident and I'm glad my insurance was able to connect me with this place. Special shout-out to Leo who has been helping me and answering all my questions along the way. Was finally able to come get my car today and let me tell you, it literally looks better than when I first bought it! They were kind enough to wash and do a deep clean of my vehicle. The staff in the office is super friendly as well! Definitely recommend contacting them if you have any issues!Services: General repairs & maintenance
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October 2022 by Kyle A.
My first time getting into and accident and I'm glad my insurance was able to connect me with this place. Special shout-out to Leo who has been helping me and answering all my questions along the way. Was finally able to come get my car today and let me tell you, it literally looks better than when I first bought it! They were kind enough to wash and do a deep clean of my vehicle. The staff in the office is super friendly as well! Definitely recommend contacting them if you have any issues!
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October 2022 by Todd A.
Thank you for everything, from crash to return, it was such an easy process and my car looks fantastic. Any work needs done, we call you folks. Thank you so much!
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October 2022 by Sheila Mae
My car was broken into and the side window of my right front seat was completely smashed. Things were already stolen from my vehicle and I was worried to spend more on my window! I called around, but my dad ended up directing me to this business that got me in the next day. Due to my insurance I payed a few bucks and Geico covered the rest. It's convenient that you can pay over the phone or online. My car was turned in around the end of September and was done UNDER a month!! They ordered the parts asap and fixed my car in 2-3 weeks! I missed my baby lol, she looks brand new and they even washed my car and vacuumed inside with all the gas, no extra cost!! 10000/10 recommend coming here!Service: Auto rear window replacement
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October 2022 by Jodie Feng
I’m glad I can trust Pacific Auto with my car. Got into an accident that required my bumper to be replaced. Shout out to Leo for the great customer service. Made the process easy. Got my car back within a few weeks good as new.Service: Body & Trim
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September 2022 by Kryssy Samson
These guys are really good at what they do. They handled all the insurance claim hassle for me and got my truck back in action in no time. Everywhere else quoted me 3-4 months to do the repair and these guys had my truck back in my hands within 5 weeks. Their two locations are easy to find and they’re very easy to get a hold of. They even details my truck so she’s more than ready for the road. Mahalo Leo, Ed, and Silvi?♥️?Services: General repairs & maintenance
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September 2022 by Kahea K.
Don't trust this shop. We took our well cared for and beloved vehicle here for some body and mechanical work on a recommendation from our insurance because they would hold the vehicle until it was repaired and so many other shops had months long waitlist (should've just waited). Very long story short: after months of waiting, and practically begging for updates along the way, body work was terrible (visible scratches not repaired and muddled paint job where it was repaired) and claims to the insurance company were not fulfilled. ONE example, they supposedly replaced the damaged alloy tire rim for $680. The damaged rim was actually switched with another rim on the other side of the car! As if we wouldn't notice! They had no explanation of why this happened. And of course they told us to bring it back in so they could do another "estimate" of what still needed to be done, but who would trust them???
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July 2022 by Zachary Piacentini
Great company, worked with me with everything after my car was damaged in shipping. very patient, very good work!Service: Body & Trim
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July 2022 by Dan Poulin
Great attention to detail! Perfectly paint matched and repaired to like new condition!
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July 2022 by Ropa Dope
Good body work but parts were stolen from car
