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November 2023 by Basileus Audio
Incredible experience!!!I recently proposed to my girlfriend and needed the engagement ring re-sized. We initially went to The Wedding Ring Shop, and although they offer a luxurious setting/experience, they declined to re-size my fiancés ring. I'll spare you the details but as you can imagine my girl and I started to panic.But then Alysn from Pacific Diamond Wedding Rings swooped in to save the day! We called them immediately after TWRS couldn't help us and Alysn answered. She was so sweet and professional on the phone so we decided to just pop in. She courteously greeted us and walked us through the whole process. Thankfully PDWR are professionals when it comes to jewelry modification and resizing and Alysn said they could resize our ring no problem! Turn around was quick and I'm positive I was charged much less than what TWRS would have charged me!I don't have a picture of the ring after being resized, but if you look at the attached photo, you can see the bottom of the ring. You can't even tell where they made the cut on the ring! Craftsmanship 10/10. Service 10/10. Price 10/10. Thank you Alysn and Pacific Diamond Wedding Rings!
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November 2023 by Reign Lowell
Incredible experience!!!I recently proposed to my girlfriend and needed the engagement ring re-sized. We initially went to The Wedding Ring Shop, and although they offer a luxurious setting/experience, they declined to re-size my fiancés ring. I'll spare you the details but as you can imagine my girl and I started to panic.But then Alysn from Pacific Diamond Wedding Rings swooped in to save the day! We called them immediately after TWRS couldn't help us and Alysn answered. She was so sweet and professional on the phone so we decided to just pop in. She courteously greeted us and walked us through the whole process. Thankfully PDWR are professionals when it comes to jewelry modification and resizing and Alysn said they could resize our ring no problem! Turn around was quick and I'm positive I was charged much less than what TWRS would have charged me!I don't have a picture of the ring after being resized, but if you look at the attached photo, you can see the bottom of the ring. You can't even tell where they made the cut on the ring! Craftsmanship 10/10. Service 10/10. Price 10/10. Thank you Alysn and Pacific Diamond Wedding Rings!
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June 2023 by Maria D.
Great customer service especially Ger She's male sure me and my husband understand the clarity and about the diamond, I just like to upgrade my wedding ring to a bigger and more higher grade diamond. and Amber is so helpful to give us a better deal. I make sure to recommend to my family and friends the Pacific Diamond Wedding ring. Thank you Ger and Amber
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June 2023 by Max S.
Amber was amazing here she sold me a beautiful figaro bracelet amazing with such great customer service and a great personality she made my day with a beautiful piece with great price!
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May 2023 by Amy E.
I can't recommend this jewelry store enough! If you are in the market for an engagement ring, an upgrade or anything sparkly, you have to see Aly, Amber or any one of the extremely friendly members of their team! I live in CA and came to Hawaii to visit my sister. Prior to my visit, I was interested in a potential upgrade so my sister (who is a long time customer) made arrangements with Aly to bring in some stones that could possibly work. And boy did she come through with options! I saw 9 gorgeous stones the day I flew into HI. I was just blown away at how friendly everyone is and it truly felt like I was hanging out with friends. I didn't feel pressured at all and Aly kept emphasizing that the stone I chose should speak to me and I should LOVE it! After a few days of deciding, I finally made a selection. Here's the incredible part - my ring took 1 day for them to set and size. You read correct - one day!!!!! I was blown away at the beautiful craftsmanship of their in-house jeweler and that Aly and the team listened to what I wanted and worked together to get me a fair price for my trade-in and made everything come together so that I could have the ring of my dreams a few days before I flew home! Pacific Diamond will now be my jeweler for life! I've had good experiences with online jewelers (Blue Nile) and some local California jewelers in the past but this is by far the BEST experience! You get the best of both worlds - a huge selection (talk to them and let them know what you want - they will make it happen!) value (they will work with whatever budget you have), and a showroom to try and see it in person before committing. But the best part is the team. They are exceptional!!!! 10000000000% recommend!!
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February 2023 by Jay Moses
The owner is personable and nice. The sales team is very helpful and takes the time to cater to your needs.
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January 2023 by Greg D.
This is the place that has proven itself to the people of Hawaii multiple decades well into last millennium. This place is amazing; from the staff to the regulars to the noted and 'well known' historic hearth it is in its immediate community to the recognition and affinity City and Countywide. Pacific Diamond Wedding Rings has and well deserve's all the accolades it receives. This place is an 'automatic' spot I always visit whence I am in town. Everybody from the top on down; to the new to regulars to all Ohana looking for that perfect gift, to the talent, this place has become an understandable home for many, trusted and a valued staple to and for Hawaii. From the international interior decor, neighborhood recognized 'facade' to the more then entertaining and knowledgable staff. The diversity of the staff is progressive. They handle everything properly. Pacific Diamond was the only place in Hawaii that could get my watches fixed proper.
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January 2023 by Bailey S.
I'm so horrible with names but I believe it was Jeanie? I'm pretty sure she's new but she came through for me and I'm just so grateful! We got my wedding ring set from this place when we got married 7 years ago. Had to resize it cuz happiness made me fat . Anyways, I picked up my ring a week before leaving for a trip and come to find out it still didn't fit good. I guess a set of three rings together throws off the sizing just a tad bit. I had figured it wouldn't be ready before I leave but to my surprise she pulled through and I'm able to wear it for my trip! Sooo happy about it!! Thank you so much! And just to say I haven't ever had a bad experience or issues with customer service at Pacific Diamond. We also had to get my diamond replaced because it somehow cracked but good thing we had jewelers mutual insurance! That went very smoothly also.
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January 2023 by Craig T.
Well my 10 year anniversary is coming up around the corner so had to do some shopping for my wife . Shout out to salesperson Beverly she made my experience very easy and she was very informative and didn't push like a hard sell salesperson. Pacific Diamond has two location one located on Kapiolani Blvd and Sheridan St. and their other location is in the Waimalu shopping center with Safeway and City Mill. If your looking for basically anything chains, rings, loose diamonds, pendant, bracelet and watches they have it all . Especially their the only jewelers in Hawaii that has a gem cutter on location in house Wow! That's mind blowing. All the sales people there are very friendly and not pushy and very knowledgeable in what they do . I particularly had Beverly as my salesperson but now she moved to their Waimalu location . I highly recommend this company for anyone whose looking for that particular love one . Support local
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November 2022 by Nadine C.
Shopping in Honolulu, Hawaii... A very, very long time ago, I was a customer at Pacific Diamond. I'm sure that I had a different mailing address at that time. Somehow, Pacific Diamond got my new address and sent me a flyer to come in for a free crystal pen (while supplies last) and a chance to win a pair of $2500 diamond earrings! Let's go! The entrance to the free shared parking lot is on Sheridan Street. There's only one way in and one way out. The interior of the shop is spacious, bright, and clean! There are many display cases filled with bracelets, necklaces, pendants, earrings, and more! They're a full service jewelry store with repair services, too. I was greeted right away. I went to the nice lady who had just finished an interaction with another customer. Everyone else was busy with a client or couple! It was easy to get the free pen. I showed my flyer and was given an entry blank. I used my new lucky pen to write my name and phone number down. Hope I get a call soon, so I can pick up my beautiful cluster earrings!
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September 2022 by Bradly McClain
Nice friendly staff. Just had some work on my ring. Great price.
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July 2022 by Mostafa Saad
Excellent customer service. Made minor band adjustment. Was nice and professional. Thanks
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June 2022 by Crystal S.
Writing this review to recognize our experience with Aly at Pacific Diamonds. Aly. Is. Awesome! She absolutely nailed my custom diamond and 14k gold ring! After showing her a picture of what we wanted, Aly educated us on all the options of diamonds within our budget and taste. She was able to explain the entire process of creating the custom- from CAD to wax to product, and provided an accurate and reasonable quote on the spot. She went above and beyond answering all questions and wanted us to think about our investment without pressure to purchase. She communicated with us along the way and produced my dream 10 year anniversary ring! Thank you so much Aly for such a beautiful ring and wonderful experience! You rock and made my ring more special for it! I am so happy with it as it should be with all jewelry mementos. We will be returning for all our jewelry needs and telling everyone we know:)
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May 2022 by K C
Okay place. My wife said it's a little rinky dinky, huh. We just came from The Wedding Ring Shop so comparing to that yes......lol...Service was good but no diamonds caught my attention. I would go to this diamond store....look for it in one of my reviews.
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May 2022 by Robert
If you are looking to buy, sell trade or upgrade jewelry, diamonds or timepieces, the friendly and knowledgeable staff is willing to work with you to make your new puchase or trade easy and satisfying.
