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March 2024 by Diesel N.
Sales girls were absolutely no help asked for a size they were no help looking for it whatever's on the shelf one short girl had sunglasses on in store poor customer service and very sassy and rude she belongs in customer service classes instead of behind a register! No wonder why your stores are closing everywhere it's representatives like this that makes us customers shop online!
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February 2024 by D Tam
Google map location is wrong. It is next to Hollister.Not much offered here anyway
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January 2024 by Charlotte Robinson
The customer service is terrible.I needed help finding an item and I asked an employee, she then proceeded to walk away from me and look around the store as if she was expecting me to follow her. She couldn’t find the item so she went out the back for about 5 minutes and then came back and mumbled something as she walked past me. At least this girl who assisted me was actually doing some work. Meanwhile there were 5 employees standing around at the register just gossiping and ignoring customers.
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December 2023 by Kai
the service sucks i had a worker ignore me 3 times as i tried to ask for assistance. 0/10 recommend. youd be better off ordering your items online ???hope that mf gets fired
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December 2023 by Janie K.
One of your workers yesterday was definitely not professional at all. Messy and careless with clothing items. They didn't even FOLD it?? weird.
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December 2023 by Jimmy U.
Customer service a joke / wait 19 days for order then told out of stock!!!!! Lied to ou right.
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November 2023 by KIRA DADAMO (Kuuipo)
My boyfriends favorite store, anytime we walk near he has to enter this store
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November 2023 by Sharon I.
Terrible customer service. I always shop at Hollister for the kids and walked into this store for the 1st time today. Wow, such a huge difference. Pacsun employees should learn from Hollister how to treat their customers, dress appropriately, and how to groom themselves. They all look like they just woke up! Worst experience ever! Zero star for the pacsun in Ala moana center.
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November 2023 by H J.
People who work there are rude, disrespectful, and need to learn customer service. Workers ignore their customers, fight with each other in the store with one of the male workers throwing a heavy box on the ground after a female worker asked him to help her with inventory. It's a bummer, but I won't be shopping at PAC SUN ALA MOANA anymore. I used to love this store.
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September 2023 by Mike Dim
Walked into the store at 6.30 pm this evening and looked around for about 10 minutes with no staff asking me for any assistance. Picked out a couple of pieces of clothing worth around $300 and asked a staff member if I could try them on and she said that the fitting rooms were shut and won’t open them for me. The store was closing in about 1 hour and 20 minutes. Worst customer service ever. Would never go back again.
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September 2023 by Daniel M.
Maybe teach your workers to fold the clothes before putting them in the bag? Like if i didnt purchase a bag would you have just left the clothes at the table as they were after ringing them up? Kids dont know how to work these days lol
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July 2023 by Charlen Santos
Very friendly people at pacsun ala moana ? thank you from Norway?
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May 2023 by Rayan Wilson
Great selection and prices. Helpful employees. Awesome atmosphere.
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March 2023 by Tiara R.
Their opening which is 9am isn't updated here or on google maps! They don't open at 9 they open at 10am.
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January 2023 by J MRST
Worst customer service ever. I cannot believe the staff they have working here. They seem like young uneducated students who don't understand the concept let alone definition of "customer service". All the girl staff working here are just that, girls. They all have attitudes and need a reality check. Management should really work on educating these whippersnappers about how to work in retail and deal with customers. I'm not surprised that no one buys from here anymore and my first trip to this store will definitely be my last.