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April 2024 by arose58
It's a nice location for a food court and I was pleased with the service. I found the vegetables well cooked still firm and not soft. I liked the mushroom chicken but found the beef and broccoli had way more broccoli than beef. Overall, I will be back.
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March 2024 by Rotary Engine
Quality and Quantity is inconsistent but ok for the mall location. Does ok with service but it’s always busy anytime you come. Just don’t be surprised with the ok service and slightly below average portions for the price.
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March 2024 by Brent Chernoff
Nice high end mall food court location but the service left something to be desired. The lady slopped all the entrees on top of each other without any regard, clearly she didn’t care that my beef and broccoli and piled on top of my orange chicken. I asked for a bigger plate and the wanted to put the third entree in the same box instead of separately like other locations always do. I had to stop her and tell her how to do her job.
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March 2024 by Maegan Longyear
My kids love the orange chicken and chow mein noodles from our location back home. We ordered through their app for a quick, easy meal. We walked ~1 mile round trip to get the order. The staff weren't friendly and the food wasn't as good as we're used to. Also note that this location is on the second floor in a food court.
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March 2024 by Nazuto
I was ordering a plate with 2 orange chicken and white rice in mind like any other Panda Express. But the customer service I received was disgusting. I said, “may I have orange chicken please”. The older asian woman there as I had said I wanted orange chicken was not listening to me and there was a misunderstanding and decided to put vegetables on my plate, when I said no no while kindly pointing to the orange chicken, she screamed at me and said, “I thought you wanted orange chicken?” As she dumped the vegetables back into the tray rudely. And with the same plate that had touched the vegetables, I do not mind at all - her body gestures were rude while putting orange chicken into the plate. I was too shocked by her customer service that when she looked at me and asked, “vegetable rice or white rice?” Instead of saying white rice as normal, I said normal rice twice. Then she just dumped and slid the plate for the next few orders and another lady next in line told me, “white rice” smiling, and I had realized my mistake with saying normal rice instead of white rice. But other than that? I was being polite in ordering, saying please and pointing to what I had wanted in order to make it easier for the employees. But from the beginning of this service with the lady screaming and us having a misunderstanding to her rude gestures, I had lost my appetite. It felt like she was having prejudice against me since the beginning. She screamed at me for her own misunderstanding and her gestures were rude. I am writing this right after not finishing the food as they are mid. Imagine getting such service of screaming and rude gestures to you when you finally have a long awaited break and craving, only for it to degrade due to such an experience.
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February 2024 by Carolina Martinez
Food is okay, the issue is the customer service. The ladies there are so rude and seemed so annoyed! Rushing me to order even though no one was behind me, then charged me $1 por tap water, I had to ask them twice for soy sauce and sweet sauce. They forgot my fortune cookie and when I came back to ask for it, the lady’s face was so mean. Never coming back.
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February 2024 by Simon
I love Panda Express. So glad there is one in this food court.
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February 2024 by C Seider
Food court so no ambiance. The wait for 4 folks in front of me resulted in almost 10 minute wait since no staff arrived to help the one person out front.
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January 2024 by Eddy Reynoso
Unfortunately, the food was terrible. Rice was crunchy. Orange chicken was dry and tasted old. Teriyaki chicken was cold.
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December 2023 by 강민호
It's in the food court in the Hawaiian Center and it's great because you can eat easily and inexpensively anywhere ? Orange Chicken is always the truth ?
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December 2023 by Rick S Wang
I'll eat it no matter what!I especially like orange chicken.
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December 2023 by 띵동
This is Panda Express, which I always visit when I travel to the United States.The taste is all okay,What everyone wantsIt's nice to be able to pick it up.
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December 2023 by John K
A great place to eat with excellent selections and quality in Waikiki considering how exp. things/food are there. A perfect location on the Waikiki main strip. Besides there are there options in the food court - excellent place for all.
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December 2023 by Piper H.
I always DoorDash pandas from the Royal Hawaiian food court and it comes perfect everytime. The customer service in person is also great and they make fresh batches of the dishes if you're willing to wait a few minutes.
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December 2023 by On C.
If Panda Express is you're favorite go-to like me, know:1. You can earn points on app if you're paying menu price2. If you claim a reward, you can't use your app to check in3. If you claim a reward, they won't let you pay with a panda gift card, as well as cannot earn pointsThe cashier blocks the scanner and tells you no.Want a cup of water? It's a $1I'm sure cashier Jayoung is a nice person but don't look for smiles. She turns her back as quick as she can so you can't ask for anything like a pack of soy sauce.
