PANDORA Jewelry at the Waikiki location provides excellent and lovely customer service. The employees are very helpful, amazing, polite, patient, and very nice. They offer warm greetings and are accommodating and pleasant. Staff are known to be simply amazing, providing great service that is not a hassle. They are helpful in finding and recommending charms, including Hawaii-themed and exclusive charms. Employees offer tips on how to organize charms on a bracelet and can instantly offer to exchange a bracelet, even if it was purchased overseas. They also provide on-the-spot cleaning of bracelets. The store can accommodate special requests, such as creating custom display sets. The store itself has a wide selection of charms, with many different choices available. Customers report it as the best Pandora store they have visited, with an inspiring experience. The company is the world’s largest jewelry brand, offering a broad selection of jewelry crafted from high-quality materials like recycled gold and silver at accessible price points. They are committed to sustainability and carbon neutrality. Overall, customers are super happy and impressed, stating they will definitely return to this store.
Lily was incredibly kind and patient. We spent well over an hour in the store, trying out different jewelry, sizes, styles. She kept a big smile on her face and never made us feel rushed. We all loved our experience buying jewelry today and we wouldn’t have made the purchase had she not been the one assisting us!
February 2026
Over the top expensive china made jewelry. Should be $10. Can't complain too much as we paid for it end of the day. Good service otherwise but the product is a complete rip off
January 2026
When my family visited the store looking very exhausted, the female staff member was very kind and helpful. Thanks to her kindness, we were able to recover from our bad experiences. If we ever go to Hawaii again, we will definitely stop by.
