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April 2021 by Bryan S.
A big shout out to Martha Bishaw at the PHFCU Shipyard Branch. Last year, I had a dear friend pass away, and I had to take care of his affairs. Martha was incredibly helpful and professional in helping me get the right forms, gain access to the account, and close it out. I would rank her as about the top 2% of customer service I have received in this process over the past 12 months compared to the IRS, state governments, multiple other banks, social security, retirement benefits organizations, medical billing departments, insurance companies, etc. I have thad to fill out a lot of forms, and in almost all cases it has been a game of 20 questions. Martha didn't give me the same old runaround. She was kind to me for my loss. She helped me make sure there was no fraudulent activity in the account -- a real concern given some activity at another bank -- and she helped me get what I needed in a couple phone calls. I don't live in HI, wish I did, but if I did I would definitely start here for banking.
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September 2020 by Mark Benson
I have found Dan the CEO to be very accessible.
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May 2020 by Alyssa T
!!!!!!BEWARE!!!!!!Service members, veterans, etc DO NOT DO BUSINESS WITH PEARL HAWAII!!!
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January 2017 by Jerry K.
Always great service. I don't even have an account with them but I do shared branching and they're so courteous and friendly. I actually rather go here than to my actual credit union to make transactions.
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October 2010 by Art G.
It wouldn't be fair to compare this branch to other ones, like the one in Waipio. Let's face it, this branch is really old and could use some help from "Extreme Home Makeover." This branch would be the "before" house, and Waipio would be the "after" house. The tellers that I have experienced, here, are courteous and helpful. I have heard stories from other people, that some people working here are bit...(not-so-nice), but that hasn't been my experience. When I do visit this branch, I go during my lunch break and it's never that busy. Most times there are just a few other customers in line. Open M-F from 8am - 4:15pm, banking here is quick and convenient.
