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October 2022 by MJ O
Some employees are inexperienced. Be careful who you coordinate with. I made a reservation a month before pick up, the price and size of the truck I expected were different on move day. It’s one of those companies you have to confirm and follow up more than 3 times to get your order correct.
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August 2022 by Noelle M.
Penske used to be my "go-to" company when I needed a box truck, having used their services for over 25 years. Unfortunately, I was told they were fully booked for the weekend I needed, due to a truck shortage, and was told we woud be put on a "waiting list". Our contact information was given to the clerk, and we were promised that we would be contacted if there were any early returns or if the anticipated new shipment of new trucks were arriving earlier, she'd notify us of availability. Today, when calling to check on status, the same female clerk that took our info the first go-around, had to ask for all of our information, and sounded like not only she had no idea what we were talking about, but that there was no waiting list. To make matters worse, a colleague mentioned he had called for a similar truck, and gotten a rental for the same weekend, no problem. People like to blame the "pandemic" for shortages, but it seems these days employees are either incompetent and lazy, and just don't care about the customer. Try getting a manager on the phone? No such luck with any return calls either. Goodbye, Penske. Good luck with your lackadaisical employees who are definitely driving business away, most likely in a box truck.
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July 2022 by D S
Too popular perhaps, I've never found any trucks available to rent.
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January 2022 by Kelly Taylor-Aoki
Marshall was very helpful, polite and efficient
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September 2021 by JMAC
Quick, painless, friendly. Nice, kinda new rentals. Customers can be hard on the vehicles. Thank you for the follow up. Very courteous and service oriented staff!
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July 2021 by J M
Quick, painless, friendly. Nice, kinda new rentals. Customers can be hard on the vehicles. Thank you for the follow up. Very courteous and service oriented staff!
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June 2021 by R Andrew D.
Sad review. I've been using Penske Truck rental for almost 15 years... multiple times a year. They were my go-to for all moves. Great people, decent prices and great trucks. This is no longer the case. They still have great people and trucks... But over the pandemic year, they've jacked their prices. Example. March of 2019, their 16' box truck was $130 for 24 hrs and $25 for their LDW. Today, their 12' box was $199 a day and $30 for LDW. I had to grab a UHaul last week (15' box) and the 24 hr charge was $97 (including miles). Not longer an option for renting. Note: if you're rich, and money isn't a concern, they're still worth renting from.
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May 2021 by Justin Wolfmoon
Needed some coolant added to the truck. No problems getting the service.
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April 2021 by sherri-mae m.
people there were super friendly and nice. it was crazy busy, but they kept me informed when availability was accommodating for my schedule.
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February 2021 by Marvin Phillip
They got the hookups, very useful during COVID for food distribution
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November 2020 by Keith Lim
Great, their staff was very cordial and responsive to my needs.
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November 2020 by CHRIS I
Great service
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August 2020 by michelle carvalho
Nice people there fast service
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July 2020 by Keone Kaleikula-Kele
Very quick service, professional staff, thank you for making the experience a pleasant one ?
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July 2020 by Nestor Asuncion
good service/ nice clean trucks
