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March 2024 by Norman Miyamoto (musashi57)
This pizza tasted really good but the temperature could've been better...although, this time the delivery of the pizza was warmer than the last time that I ordered.Vegetarian options: They have a select number of veggies available for your pizza when building your own...
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January 2024 by Kirt Warren
The lady at the front was very professional but also very nice. Smiles and happy is nice to see now days!
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December 2023 by Calvin Reese
Horrible experience, poor customer experience, I ordered 2 medium pizzas the arrived stone cold and I spoke to the manager she was so rude and dismissive and not customer friendly at all ! I will never spend another dime with Pizza Hut!I’m diabetic and I expressed that the manager stated that’s not my concern, I asked to speak with her manager and she transfer me to the call center and the call center was not helpful.I will be reaching out to corporate office and let them know about the poor customer experience . Plus a refundThe message posted below, I filled out the questionnaire and No asked for upper management ti reach out ! No call no response! You can absolutely forget about future business from my family!If you’re seeing this review please don’t take this Review lightly!Don’t do business with Pizza Hut!!
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December 2023 by Lani de Ramon
We love Pizza Hut☺️Vegetarian options: ?
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December 2023 by Janet Barnes
Great food and service ALWAYS!
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November 2023 by Laura K.
The service here is horrible. I don't want to be "that" person, you know, a Karen. But management needs to train their employees better. My first experience here I was helped by a young man. I'm pretty sure it is his first job. I ordered a personal pan cheese pizza. I paid with cash. When I gave him the money, he disappeared to the back and came out with another employee (possibly a supervisor). I don't think he knew how to give back change! When he returned my change to me, he just put all the money, paper, and coins in my hand at once. Of course, the coins fell on the ground. Not even a sorry. Next, it took so long to get my food. I could see that they already had some personal pan pizzas in the warmer available for people who just walk in to order. But I still waited. Then, a group of people whom I assumed were the kid's family comes up to the counter and starters to bother him. They were filming him with their phones and talking to him. He was obviously embarrassed by this and it distracted him from doing his job. Management did nothing to address this issue. I ended up having to wait in line again to ask about my order.Anyway, I just went back today because we like to order taco bell whenever we come to Kahala mall. My daughter doesn't like tacos, though, so I ordered a personal pan pizza for her again. Once again, this same employee was running the register. I ordered and was waiting for a while again. So, once again I had to wait in line to ask about my pizza. I noticed there were some in the warmer. When I asked him about my order, all he said was "oh." No apology, nothing. Management, please train your employees to be my courteous and aware of what they're doing. I totally get that this is probably the kid's first job. But that is why management must be there to train them! That's their responsibility as a manager! I will not go back to this Pizza Hut again.
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October 2023 by HokuBoy
Best Pizza Hut to go to especially after my kid's games. The worker named Shawn or Sean (sorry I can't remember) was so nice and patient when I was ordering. He made the atmosphere so welcoming! Definitely going here often ??
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October 2023 by Anakalia Bryant
THE PIZZA ?GOT TO TREAT ME AND MY MOM TWICE LOL SO DELICIOUS. THANK YOU FOR AWESOME SERVICE AND SPOT ON DELICIOUSNESS ?
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September 2023 by Brian Tamura
Minimal pizza topping for a specialty pizza. Looked more like a frozen pizza than a specialty. Pizzas looked no way near any of the ones which were advertised.
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July 2023 by R J.
DO NOT GO TO THIS LOCATION they are super skimpy on their toppings. About a month ago I ordered super supreme pan pizza and a mushroom, olive, onion, Italian sausage pizza. The pan looked like hand tossed...both pizza super skimpy on the ingredients. Today, I ordered garden pizza which is garlic, spinach, chicken. .......again.....skimpy on the ingredients. The cashier offered to make it again, I said ok and they made it AGAIN WITH SKIMPY INGREDIENTS! can you spare it?? I feel like Im basically paying for a cheese pizza. Whatever. Never going to that location again.
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June 2023 by Jewel S.
I asked for extra mushrooms. This is what I get... seriously? Most of this pizza is crust too. I cannot believe. Very upsetting being that the last time I ate at Pizza Hut, I loved it. Service wise, I got it delivered. Took about 2 hours. Ambiance. Not so sure, I got it delievered.
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April 2023 by Jennifer S.
Pizza Hut Kahala gave boney fleshy wings instead of honeless and marinara in my BBQ Chicken pizza. All disgusting! Worst mess up! Are your workers high?
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March 2023 by Chris Doi
Called the call center twice and both times they insisted that the location was open till 9pm. Showed up at 630 and location was closed. I only called first because I went the night before and same thing, closed. Hard to support a business if you never know when they are going to be open
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January 2023 by Pilialoha Ane
Don't order from them. Order was wrong and you can't get a hold of anyone to handle the complaint. Waisted over an hour dealing with this problem
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January 2023 by Ethel G.
Kahala Mall Pizza Hut makes the best pizza!The lady at the cashier is super friendly but also makes a great pie! Lots of toppings and the dough in the middle isn't raw. Always my go to when I need a fast meal to take Home.
