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January 2024 by Matthew Brown
For the service department: after reading some of the one star reviews I was worried to say they least and have never brought a car to the dealer for work. But after 2 days and what I considered a fair bill my 911 top was back in business. Only thing I could have asked for was for the entire back to be put back together, but can do myself in 5 minutes. They even noticed something very small that needed repair and ordered that for me. Thanks guys will return for sure. Happy customer!
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November 2023 by Lu Zhichao
contacted service department 5 days, just need to talk to one of the service advisor, but they always ask me to leave message and no one never called me back. even service manager, every time ask me to leave voice mail. after I bought a vehicle with them, they don't want to take care customer anymore.
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October 2023 by Dave The_Wave
Had good experience with Ash buying CPO Porsche, but bad experience with service department. Service department did incorrect 4 wheel alignment for pre-sale. I had to have alignment fixed by another Porsche dealer for $700. Called service department about problem, but they wouldn’t admit. They were also reluctant to release service records (I got some; not all). Felt like they were hiding their mistakes.
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October 2023 by Ha-Young Rhee
Sales experience is decent, but the service and parts department are an absolute joke. Had an issue with my brand new car, but I cannot get the service manager, Ernest Fontes, to return any calls, messages, or emails. I have to drive all the way from the other side of the island to visit in person, which is absolutely ridiculous. I feel like I have been fairly patient with him, but I have been waiting 2 months on updates and have yet to receive a single one. Unbelievably lazy and unreliable.
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September 2023 by Gerry L.
Ah, soon to be back in the fold, back from the dark side (BMW).Ash, being the superlative sales exec that he is, contacted me about a build slot and I immediately went to the Porsche configurator and built about a dozen variants of the 718 Boxster GTS 4.0 and emailed him the config the next day. I couldn't leave well enough alone and made two more changes, increasing the cost to $120k. Life is short, enjoy! :pVoila, my order was accepted and the car should be here before Christmas; what a present!This will be Porsche #6 ... Thank you Ash and Porsche of Hawaii!
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August 2023 by Dean
Visited from New Zealand, the staff was so friendly and approachable even when they knew we were not buying prospects a great conversation was had by all ???
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August 2023 by J Belardo
When the finance manager snatches a paper out of your hands out of anger when you’re purchasing a vehicle, that’s a red flag to stay away! Love my Porsche, but sales team can be more professional. Also had to wait 2-3 hours (when I had an appointment set up to even just purchase vehicle) Finance manager running my credit without my consent wasn’t cool either. Pretty unscrupulous behavior
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August 2023 by shawyan Li
Worst Porsche service ever experienced so far! My car was sent to change oil and to check the break pad light. It turned out break pads, tires, and suspension as well. They asked me to contact my insurance company to estimate. Although my insurance paid the suspension fee more than $5000, the whole fixing process took more than a month without any car rental options. The quote even changed after my insurance company approved the estimation. I need to pay more than $5000 for the whole thing too. They changed the date for getting my car back consequently while I am working on moving out of the island. Thus, I have to postpone my car shipping date over and over. What a miserable experience! To emphasize, I went other state Porsche dealers and services before. I was proud of having a GTS with good services. On the other hand, this service center doesn’t care consumer’s life at all.
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August 2023 by Dexter Magno
My wife's new 2023 Macan was recently tinted at a very reputable tint shop in town and after two months of enjoying the new ride with the new tint, we just recently realized that the rear driver's side window wasn't rolling up smoothly, possibly off its track. We scheduled a service appointment at Porsche and they graciously took us within a couple of days with a loaner. Not many places have loaners available at such short notice so we jumped at the first opportunity.Robert in the service department called to say that because the door panel could've possibly been taken off by the tint shop, Porsche would not be honoring the warranty on the window.You could imagine how disappointed I was so I dropped the loaner off, picked up my wife's car and booked it immediately to the tint shop where we have been taking all of our vehicles to get tinted for the last 20+ years.The gentleman at the tint shop explained how they tinted my wife's car and specified that they would never take off the door panel to tint the windows since they didn't have to so I took his word for it. Honestly, I wouldn't expect the tint shop to fix the discrepancy, especially on the Porsche but I was really hoping it was a simple fix. Obviously it wasn't.So I return to Porsche already frustrated and spoke to Robert again explaining my ordeal. I really didn't want to speak to anyone but the service advisor as several other employees in the service department were trying to justify why the repair wouldn't be covered under warranty. All I wanted was someone to take a look at it as I really don't know if the tint shop took off the door panel or not.Robert was gracious enough to take my wife's car and hold it over the weekend to have it looked at the following Monday. Before lunch, I get a text with the pics of the door panel removed with obvious signs of the panel being removed before: two-way tape missing, glass off the track, missing or broken clips....man I was really disappointed of the fact that there was a strong possibility that the reputable tint shop really DID take the panel off and possibly never planned on informing me or my wife that something went wrong. This almost guaranteed that I would be out of pocket for the entire cost of the repair.Now Robert did call me when the panel was off and after discovering all the discrepancies, told the tech to fix it and put it back together. I appreciate that he took it upon himself to make the call but now I'm liable for the entire repair bill, parts and labor!Robert did us a solid by discounting the repair so it was manageable for us to accept that through no fault of our own, the window broke. Who knows if the tint shop even knew what really happened...maybe the tech was a newbie and didn't tell the boss that he messed up. Or maybe everyone knew and just didn't say anything.Whatever the case is, I walked away very satisfied with the level of customer service Robert provided to me and my wife as this is our first experience as Porsche customers. We have owned Mercedes and BMWs and the reason we left Mercedes was purely because of the lack of customer service with both the sales department and service.We went to BMW and sales and service have been stellar for the last 10 years.Trying Porsche for the first time and I gotta say, thanks to Robert in service, Porsche Hawaii has earned another customer for life (my wife lol since I still love my BMW haha).
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July 2023 by Aaron O.
I've had great experiences with Porsche Hawaii. They set a high standard! I took my Cayman for servicing many times & was never disappointed. Then I purchased my Supra and the sales department was great! Ash was the gentleman who helped me. When I requested a test drive he handed me the keys for a while! After the purchase I had to leave the island for a few weeks, but he kept my car in their complimentary storage AND detailed the car to perfection. No extra cost! I highly recommend Porsche Hawaii even if you are not looking to purchase a Porsche
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April 2023 by Patricia Estrada
Never coming back here. Took my car in for service because water was getting into the car. They said it was clogged drains. Asked them to unclog all the drains. They quoted me $220. When I came to pick it up the total was $365. They didn't even unclog all the drains! When i called, they said it only included uncloging 2 drains. Wow $365 to unclog 2 drains?! To make things worst, their multi point inspection turned out an oil leak which was not there before.Went back for the yearly maintenance which was an oil and filter change. Also asked them to fix the new oil leak which they said was caused by sheered bolts. I was quoted $1001. When i got back, it was $1065. Not worried about $60 but was annoyed that the total was different than what was quoted... again. Then I checked my invoice and realized why it was soo much. They they charged me twice for labor. $330 labor charge for the oil change and $330 again to replace a couple of bolts. Really Porsche? You need my $330 that badly? Very disappointing! I thought i could trust the Porsche brand but it seems like they're just looking for the opportunity to gouge somebody.
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November 2022 by Andrew Hanna
Bought a used 4Runner from here in October of 2021. Probably the most honest dealership I’ve ever worked with.Wish I had came back last month to replace my car HERE instead of the other dealership I chose to work with. Will be back though for sure.
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October 2022 by Rado Szittyai
While l end up not purchasing the car, Ash Eyre was a pleasure to deal with while trying to work out a deal remotely.Easy to talk to, quick emails to respond and genuinely trying to make things work.Truly a luxury dealership experience. Thanks for your time Ash.
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October 2022 by Janice Ung
I’ve had a lot of cars but nothing compares with the service you receive at Porsche! They go above and beyond
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July 2022 by harry chow
Aaron, Dan , Ron and everyone else working there will make your day. Consistently above and beyond, best dealer on Island. Appreciate you guys!
