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October 2023 by Safa Berat Aktepe
This is a small dealership with a nice selection of cars. Most importantly you will be treated fair here. Unlike the big dealerships where you are pressured, lied and upsold; you will have plenty of time to check the car you liked, ask as many questions as you’d like and get honest answers. I got a Miata from them and happy with it. Whole process, starting from a message on Facebook until the end with paperwork was nice and smooth. If you are in the market for a new car, check them out!
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September 2023 by Jay Aiauo
Happy with the vehicle I bought from them
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August 2023 by jia liu
"Honesty, friendliness, equality, and respect – that's what I want to say. This dealership is near the airport. Even though it's not on the main street, when you see their cars online and make an appointment to visit, Jaxon will reserve a guest parking spot for you in advance, making it convenient for customers. Jaxon is extremely warm-hearted and never rushes you. He patiently answers all of my questions. They are very honest and sincere; they even tell me about any issues with the car. This makes me feel like they are genuinely committed to their business." "There are many reasonably priced cars here for us to choose from. We looked at several cars around ten thousand, with fair prices and good quality. We were torn between a CRV and a RAV4. Although we didn't find a perfect fit in the end, we plan to wait a bit and come back next month to see if there's a suitable option. Their honesty is truly commendable and deserving of consumer recognition!"
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June 2023 by Justin Perez
Brought my car from here the person who helped me was kind and worked with me the whole way through.
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June 2023 by Steve B.
Jaxon is the reason you should give Prime Hawaii Auto a chance to sell you a car. And by sell, I mean take care of you with respect, understanding & kindness! Jaxon is all of this and more. I was able to communicate with him easily as he was responsive & informative with emails & texts prior to even meeting. The car was exactly as pictured & discussed. He actually let me "test drive" it for the weekend! I bought the car on Monday!! I was able to get financing easily at a rate lower than expected by only putting an extra $500 down. Jaxon's follow up has been great, getting my registration handled within a week. I very much enjoy my new used car Mahalo Jaxon for your kindness & professional experience; you are a pleasure to work with. I will be back!Give Jaxon a chance to help you.
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March 2023 by Ike Kaur
Bought a SUV from them, they are good cars
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September 2022 by Nini Z.
It was so good the first time (May '21), and we came back for another. Jackson is one of the best sales people you will ever meet. He is patient, understanding, and helpful. We come to buy a Oddesy.And he recommended us another perfect car which is spacious and very good condition! He give me a very good advice.These guys are awesome!
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June 2022 by Ikaika B.
Very poor pop up dealership. Car looked great in pictures, emailed back and for if there were any issues, salesman jaxson said no issues firm on price. Went down, power seat motor was bad, interior was filthy, and a huge oil puddle on the top of the motor. Very poor business to deal with. Be aware.
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December 2021 by jordan christian
Very trustworthy and any issues I’ve had with my car they have been nothing but helpful in fixing them.
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September 2021 by Desiree Paulino
Good honest dependable car lot. The sale man that helped me was amazing from start to finish. Process was very easy and simple. Car was amazing. I’m very happy with my purchase and will refer anyone I know looking to purchase a car to prime auto. They are great. ?
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June 2021 by Desiree Chow
Good honest dependable car lot. The sale man that helped me was amazing from start to finish. Process was very easy and simple. Car was amazing. I’m very happy with my purchase and will refer anyone I know looking to purchase a car to prime auto. They are great. ?
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June 2021 by Desiree C.
I bought a car from them today and it was a great experience. The sales man was honest and took care of everything before I even got down there. Once he told me I was approved I was literally there for around 30 minutes and then I was on my way with my new ride. The car runs amazing so far and I'm very happy with the service I received from start to finish. I would recommend anyone to buy a car from prime hawaii auto. They are truly amazing and care for there clients. I will never buy a car from anywhere else in the future.
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May 2021 by Philip N.
This company is a f@@n joke. I have no idea where they got their license probably out of a Cracker Jack box . People think long and hard before wasting your time and losing money . Trust read on. I'm so tired of repeating this messed up story so I'll bullet everything . 1. CL listing claimed private listing car nicely parked in front of home . Democrat st small dealership . Asking price 6k had money on hand but u know lack of transparency they said 2500 was licensing n fees LOL 2001 used vehicle. Sales guy did not have cash to fill car w gas he sadly gave me $10 how pathetic is that after their 2500 pounder. Meaning their commission. I was also responsible to pay for 3 years back pay transfer of title n fees. Who the heck pays for their paperwork n don't fill gas what a joke. Epitomy of Chang . Next day I called numerous times to unwind this lemon blocked me. Finally sales said pay balance or they'll call car stolen hello clowns I have the title of the vehicle I own this car. 1. Threat who do u think u are disrespecting. Me. Where did u learn your social skills professionalism ? Surprise u folks in business .RED FLAG 2 these guys tagged the vehicle as an s500 when in reality it was an s430. Ouch, Attorney GENERAL FTC RICO. Shut these unethical unprofessional clowns down. These guys also have the audacity to yell at the top of his lungs at me but when I'm person hides lol. 2. We signed a written contract to fix items prior to finalizing deal . These guys blocked me called me three days later 2 weeks after purchasing car . Car was in my garage broken for almost a mo. They refused to unwind deal lemon . Finally after another mo they had their in house mechanic fix car I demanded Mercedes Tony n max Chang s ever always find short cuts. refused to pay 1800 which was in our agreement. Because it'll come out of their commission . They fixed car n extorted us for balance otherwise won't release car price Caled report made . Tony then decided to call my friend who isn't the reg owner n made a second contract listing everything wrong. I made a bbb complaint n he said he'll work w me Blocked. these guys r. A joke a waste of time n here's the ringer purchased in 2016 got all docs reports made w FTC Rico attorney general n hpd. Also while my car was in their possession I got my car back filled w trash food n bird feces goes to show how much respect they have for our business. Next I'm going to sue them for the car crashed I was selling and the slk purchased for wasting my dam time. 5 years guys I'll make them pay for every lil thing possible . I'm going to shut u down call Cher 2263171
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February 2021 by Sansa Akiuo
Recommend here, bought a car we like.
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February 2021 by Wisim William
Decent guys
