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January 2024 by Douglas Ching
Leina was very helpful in setting up my storage. She is a valuable asset to the company. I highly recommend seeing her if you are looking for additional storage.
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November 2023 by Barbara “Takahashi gaming” Gampon
Convenient location, easy to book right after clean storage space checked with a lock read to use in the unit. Lock & insurance charge reasonable. Do em all one time for a better deal.Sean was hustling on this Friday afternoon. Da Braddah can show & sell. I mentioned to Sean that the bathroom was out of toilet paper & messy when I attempted to use the facilities. Thankfully sink, soap & hand drier was available. Sean cleaned & stocked the bathroom right away. He was even appreciative to know about it. Cool vibes. Lots of movers going in & out. But parking, unloading & loading unit was easy. Flatbed carts are available for use during sales office hours; ID must be given in exchange for cart use. I did obtain a first floor orange box. Lucky me. The front door is locked when the two guys on duty busy with in/out processing units, but Sean was at the door right away when a lady was ready to inquire in sales office upon my returning the bathroom keys. It smelled & felt like he cleaned those keys, too. Only two guys working, Jung & Sean! Moving is not much fun, but today it was; because I’ve got the peace of mind that I’ve secured my household goods & gear out of my Pathfinder, which my brothers & I just picked up from Young Brothers. Mahalo Braddahs! & Thank goodness for the air conditioning throughout! Can cool off easy. Way to bring Aloha while moving. Thank you, Sean! E Kala Mai if I’m spelling names incorrect. My glasses was dirty & sis is tired! We left a little glitter on the flat bed, E Kala Mai for that, too. Mahalo & A Hui Ho.
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October 2023 by ten thousand
Great Place. Open Loading zone, free flatbed to use provided by the place, mobile app to access storage easier. This is accompanied by great employees ready to help at any time. Only issues would be with time as it closes at 6pm and the lack of dollies / appliance dollies.
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October 2023 by Gonk
Great Place. Open Loading zone, free flatbed to use provided by the place, mobile app to access storage easier. This is accompanied by great employees ready to help at any time. Only issues would be with time as it closes at 6pm and the lack of dollies / appliance dollies.
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September 2023 by Richard O.
I would give them a zero if I could. Why? In about 2 years they've raised my rent by more than 3 times. So their business model is, offer a very attractive rate, don't give any contracts that sets rents or limits increases then almost immediately start to raise rents. How do I know? When I look at their website, they're offering units similar to mine at less than a third of what they're charging me.
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September 2023 by Gayle N.
I called several times today to try and register to get a storage unit and a Kapiolani area location. As I had filled out a request online, I called the store because I had a problem registering. Instead of trying to answer my question, the clerks kept transferring me to customer service. I told them all I needed to know was if they had a storage unit for rent on the bottom floor as I am disabled and handicap and unable to walk upstairs. They transferred me again. At this point I was irritated and just decided to hang up on them. If they decided to answer my question, which I felt was reasonable and answerable, I would've rented from them. However, they lost my business because they were so rude and unaccommodating.Therefore I rented a locker from another company which is about $50 less per month than public storage.Stay away from this company.
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September 2023 by Amy
Renting at Public Storage was so smooth! Dora is not only super efficient but friendly and very knowledgeable. Great support system with co worker Hau! Checking in was very easy. Great service A+!!!
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September 2023 by Gilbert Doles
Dora at Kapiolani branch was fantastic, friendly, and very professional while handling my transaction. Most importantly, Dora haloed me save money regarding my current storage spaces. Mahalo Dora
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August 2023 by Vernon H Parker
I was helped by Dora and Jung and they were extremely helpful in resolving my payment issues. The first time I received any positive help from Public Storage. Up until now it had been negative but they really made my day
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August 2023 by Alex
Dora was amazing she was very knowledgeable on the process and KIND! Being pleasant is invaluable and I truly appreciated my experience because of her! 5/5 easily
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August 2023 by Silvia Hoffmanbeck
Haul, Dora, and Jung are amazing with their customer service! Compared to an an awful experience I've had at a different location. This location is night and day with the delightful customer service they serve.
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July 2023 by Maria A.
I have a car full of items I wanted to put in storage. I called twice to find out rates. My call was taken by a recording which told me to select 1, so I did. The first time somebody answered and I could hear something moving around on the other end of the line, but no person responded. The second time, it just rang and rang. I guess I will go look for another place to store my items.
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July 2023 by Jasmine Fields
Definitely the best experience I’ve had regarding storage! Jung and Dora were very kind and patient as I last minute asked for a storage upgrade and code change. Excellent service!
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July 2023 by Kevin Hee
Most awesome customer serviceBy Dora and Jung early in the morning with beautiful smiles to pay my bill
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June 2023 by Sean Amaral
Willa and Hau were very professional, helpful, informative, and demonstrated remarkable customer service. A true testament to Public Storage.
