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December 2023 by Ande Westerhausen
I had a great experience here, this is my second time renting here and everyone has been nothing but a delight and helpful! Donna specifically is wonderful, she has helped me all throughout college with my storage units. She is the most helpful and kind person fr. I highly recommend this place especially since it’s right next to campus :)
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December 2023 by Joe Connector Kennedy
This is one of the best storage areas I've ever had - and that's saying A LOT. Super clean, energy efficient, fair and consistent policies, carts to check out to help moving between car and spaces.By far the best part of this Public Storage location is the entire staff! Donna is a true problem solver and perhaps the main reason I actually like stopping in.Fully recommend Public Storage on Waialae!!
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November 2023 by John Osorio
I got there about 15min before opening. I ran into 2 staff on their way in and even before they were on the clock, both of them were professional and very nice. M wound up taking me on a tour and getting me an appropriately sized locker for my needs and within my budget. He was very helpful, and was cool under pressure when the computer system was giving them a bit of trouble.
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November 2023 by Jen Arun
Iʻve been a customer for 2+ years now and the location canʻt be beat. The customer service by Donna and the other employees Iʻve had interactions with have been nothing but stellar. They are always helpful, pleasant and go above and beyond. I recommend this Public Storage to anyone who needs good service and a great location to store their items.
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October 2023 by E.G. Davis
Amazing place to have your storage. Super clean, efficient and safe. Donna at the front desk is amazing and very accommodating. She can help you with any possibility or situation.
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October 2023 by Jessica A.
Donna and Leinaala, at the 2888 Waialae Ave. Public Storage facility, were efficient, personable and professional. The ability to interact and provide quality customer service was admired and appreciated. Donna's organizational skills and calm friendly demeanor are valued assets in providing quality sales and service. Thank you.
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September 2023 by Helen H.
Service is good, but access is limited, since it is not 24/7. It closes by 8:00pm (? ), so you unable to get whatever you need until the following day. Shortage of staff, may be the problem.
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August 2023 by Marilyn H.
Excellent customer service, and the area is always clean. Just downsized my unit and it was easy to do. Especially want to recognize Donna, she is very caring and helpful for all my storage needs.
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August 2023 by Madeleine Tsamis
Renting from Donna at public storage Kaimuki was nothing short of a delight. The process itself is easy and straightforward, and Donna was an ace. She was extremely friendly and exuded aloha and compassion. She was extremely knowledgeable and provided one of the best customer experiences I have experienced. She is a gem and my day was brightened by her enthusiasm and kindness. Thank you, Donna ??
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August 2023 by Toink W.
Donna was very helpful and considerate while helping us set up our storage unit. Even though she was the only staff member working she multi tasked when needed to address all customers needs in a polite and professional manner.
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August 2023 by Emy Pham
Great staff and services. The facility is clean and temperature-controlled. Outdoor, ample and spacious parking. Met many staffs over the years, which is nice because I like to feel welcomed and to know they recognize their tenants.Denna showed me how convenient it is to access the elevator using the app today. Introductory pricing was great, it has gone up over the years, which is synonymous to all things inflated. Looks like I’ll be a happy long-term resident ?
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August 2023 by Denny M
I had a great experience at the Waialae location. Donna provided excellent customer service with helping me transfer to another unit at almost half the cost that I was already paying. I'm glad that there are employees that still care about their customers and not just trying to get every buck from you.
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August 2023 by Eugene espinda
The best place to rent a storage unit. Staff is ultra friendly. Donna and lei are so helpful. They helped me find a cheaper unit to rent. What a relief. They also are the cheapest on the east side of the island. You want great service and cheap rates go see Donna and her staff. You won't regret it.
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August 2023 by Mark Geronimo
Always a 5 star experience with the crew here. Leina'ala, Donna, and Jung are top notch at customer service. The outside kept super clean and the interior is immaculate. These workers need a raise!
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June 2023 by Asia W.
The management has employees blocking the door before they close and "advising" people not to enter before they close.. people have access to their storage units less than for less than 12 hours a day and discouraging people to come in before they even are close to closing is ridiculous. They increase the rent totaling to $400 a month.. and their hours are during usual work hours for everyone.. how to you expect people to access their stuff with reasonable time?
