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October 2023 by Jon Athan
Was a great experience and Hau was beyond helpful everytime I came. Renting was such a breeze with her assistance. Mahalo!
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September 2023 by Deb J.
Clean lockers, nice staff.Negatives not 24 hours. And most times only one staff on duty. So if u call, lots of times you have to leave a message. No one in office if the worker is doing rounds, or helping a customer by the lockers, or on one of the floors..
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September 2023 by Google user
I needed assistance with finding a storage unit on short notice and was very stressed out. As a business owner, I was impressed by the quality customer service I received. When touring the units, Rose provided excellent customer service and was very helpful. With my experience, I would recommend the Waialae branch to my friends and family. Thank you Public Storage for employing individuals like Rose that genuinely care about helping customers.
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August 2023 by Paula Urdaneta
I needed assistance with finding a storage unit on short notice and was very stressed out. As a business owner, I was impressed by the quality customer service I received. When touring the units, Rose provided excellent customer service and was very helpful. With my experience, I would recommend the Waialae branch to my friends and family. Thank you Public Storage for employing individuals like Rose that genuinely care about helping customers.
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August 2023 by Miranda
Very wonderful experience, I plan on coming back again and storing my stuff again. Would highly recommend locking up yourself here.
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August 2023 by Carole Woodrich
Hau was such a great help with my move to new storage unit. She was pleasant and made everything so easy. She is a great representative of Public Storage!!
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June 2023 by Patricia H.
Clean temperature controlled really a great storage facility. Contracting is all on line so very efficient. Definitely recommend
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May 2023 by Miranda Macias
Dora and Donna were very lovey. Had great customer and would totally recommend many others to come here as well. Very easy and quick
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April 2023 by Lonewolf M.
Just got off the phone with their front desk. Was looking to rent a unit. He doesn't know how to even closely pronounce their street name, but no big deal...other than lack of training. Then he continually wants to ask me what I am putting in the storage so he can help me out with the size of unit I need. I politely answer him 2x ending each time by saying I appreciate your help but i can determine what size I need and to please just let me know what the minimum size unit is. He told me the smallest size. i told him, ok thats too small, whats the next size, he tells me and goes into this sales pitch of all the costs. I tell him that is fine, but whats the next size. He proceeds to tell me "that I would be best to just go online, because we just keep going around in circles". I told him no, you just arent listening to what I'm asking for, and only want to give your standard customer service speal". Terrible customer service and training. You could have had a sale today.
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March 2023 by Aloha Hawaiian
Donna from Waianae public storage was absolutely wonderful, was very efficient and knowledgeable also very friendly and felt like we were talking to Ohana.
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January 2023 by Marlene Lemke
I was greeted so nicely over the phone by your representative, Rose, at Kahala public storage. She showed me the available units to rent. I selected one. Rose helped me through the paperwork so I understood the process.She shows me how to access the storage building using the app. The whole experience was gratifying. Rose is a great representative of Public Storage.Thanks. Marlene Lemke
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December 2022 by Livi Dapitan
Hands down Kahala public storage manager “Rose” is amazingly sweet, she helps and answers all your questions and goes over with you with everything and she makes you understand and feel so comfortable with everything. Storage is nice and clean there and i highly recommend anyone to go see her if you need storage’s. Thank you again rose for your help and happy holidays to you!
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December 2022 by Kelly O'Leary
Hau was awesome! She helped me get setup and made the process super easy and enjoyable! We even shared a few laughs
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December 2022 by Naoko Lawrence
We have been very happy with their service. Particularly, Rose was super efficient and attentive to our needs.
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December 2022 by Kela Da Seges
Rose was very awesome.she helped me get a unit here. You need a storage come see Rose.
