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December 2023 by Tom “Roundstone”
Retail staffs needs major training. Went in to look at wetsuits. A young man was working. He seemed preoccupied and irritated. I asked some questions and he was unhelpful and seemed like he just wanted me to look for assistance elsewhere, he even seemed aggro when I asked questions. Real turn off. I feel other shops such and HIC and T&C are much more accommodating, friendly and helpful with way more aloha. I ended up going to another shop to purchase a wetsuit.The real blame isn’t the sales staff. It’s the management. Maybe they’re under staffed or the sales clerk was a rookie nevertheless there’s no excuse to treat customers so badly.I read some negative reviews before I went there. The saying, “If there’s smoke, there’s a fire” is unfortunately very true in this situation.The staff is just a direct reflection of the upper management.
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July 2023 by Emile Kessing
Terrible quality bikinis. Got a bikini that broke the first time it was in the washer, less than a month within having it. Because tags weren’t attached I couldn’t return it even tho it was a quality issue. Don’t get the bikinis can’t speak for the rest of the stuff.
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July 2023 by G B
The staff at Rip Curl was kind when I initially purchased, and later returned some of the gift items.
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April 2023 by Alena
Spent $100+ there and also purchased a water bottle. The lid broke within a few uses and I went back to return it. They didn’t have the same color in stock and would only exchange a color I didn’t want, and refused to let me keep my bottle and just replace the lid for me. For some reason they wanted to put my bottle in a damage bin but refused to put their own bottle in the damage bin to make me happy. Manager and staff were insistent on taking the entire bottle from me, lacking all common sense. The outcome would have been the same for her either way. Had a heavy corporate feel to it like I was talking to a bunch of robots who spoke bleebloop language and gave me crazy looks.
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June 2022 by Tara A.
Very helpful staff- helped me try a few different sizes. Bought a bikini set, was a little costly but I expected that. Got a discounted insulated water bottle due to how much I spent lol! Nice assortment of swim wear and other accessories. Much better than my onesie was was way too big! Definitely recommend.
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February 2022 by Santa Cruz
kapolei better brah
