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March 2024 by A K
5 stars, 10 stars, 50 stars for Kit and the team at Rolex International Marketplace!I feel very fortunate to have met Kit and to celebrate a huge milestone in my life with Rolex.From the beginning to end, Kit was excellent at communicating and delivered on and was good on his word. My wife and I walked away knowing that we have made a friend and we look forward to continuing to celebrate life’s milestones with Kit and team and Rolex IMP.Most importantly Kit made us feel valued and shared joy with and for us with this important life milestone. I walked away from this experience having an increased confidence in Rolex’s values as a brand and will wear my new timepiece with pride.Thank you Kit, I look forward to see you again soon!
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March 2024 by Larry
The staff at this Rolex store is very professional and kind. They took my info down and told me they will try to allocate a watch before my departure. Dustin was my sales professional and he kept his word and dedicated time for me. He was able to get a watch in on time and sold me a beautiful Datejust. I’m extremely happy and will continue to make this a store that I visit every time I return. I visited other store on island and they only seemed to want to cater to locals. This store will make it happen for you if you are in search of a Rolex.Thanks again Dustin and the staff at this Rolex Boutique.
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March 2024 by Thomas Le
Where to start.From the moment I entered the store, I was immensely impressed by the customer service.Kindness and attentiveness is unmatchable to any other Rolex store I have ever been to, and coming from someone who loves watches, I’ve been to plenty.Kit my sales associate went beyond my expectations making sure business is handled at its finest. He is very genuine and knowledgeable, and is hands down one of the best sales associate's. He is not only there to sell watches but also to create lifelong relationships with his clients. He is a very genuine, caring, and overall a very well versed person who makes your experience at this location, whether you’re looking to purchase in the future or just browsing. I highly recommend visiting this location if you’re in the area, and I’m writing this review with confidence that everyone will have a wonderful experience like I have. Thanks Kit, along with the rest of the team. Keep going at it, you guys ROCK! Ohana!
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March 2024 by Mr D
The best of the best!! I've traveled and been to Rolex ADs all over the US and the World. International Market Place - Honolulu Rolex Ohana has the best customer service (Yuki), professional team, honest, and passionate managers (Lawrence and George) who all take special care of their new and current customers. My wife and family have always been greeted with a big smiles and aloha spirit, which you will not find anywhere else other than Hawaii. They have gone above and beyond in customer care and they truly want you to get your dream piece. Your journey is their journey. I have the BEST sales associate, Yuki. She has taken much time to get to know my family, and my kids know her by name, because she always greets them with a big hug. Getting your watch from IMP Rolex is just a bonus to earning a lifetime friendship with your sales associate. In addition to the outstanding team, is the awesome location! Easy to find and losts of parking right in the heart of Waikiki. Go here to get your Rolex. The Crown of Waikiki is this Rolex boutique.
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March 2024 by Andrew Chen
I wanted to take the time out to shout out Dustin, our sales associate. He took the time to get to know me and my watch preferences and was very knowledgeable in the Rolex brand. He was able to secure a Blue Datejust for me in the exact configuration I asked for and I could not be happier! Thank you Dustin and the entire Rolex team. I will definitely be back!
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March 2024 by Erik Molina
I recently had the pleasure of visiting the Rolex boutique, and I must say, my experience was exceptional, all thanks to Kit.!last year I retired from the Navy after 25 years of active duty service, and I wanted a Rolex Submariner with Date as a momento.Kit's professionalism and expertise made the entire process smooth and enjoyable. I highly recommend him to anyone looking for their dream timepiece at the Rolex boutique!
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March 2024 by Brian Leffler
I have been meaning to share my wonderful experience with George and the staff at the Tourneau Rolex Boutique in Waikiki. They made my wife and my last two anniversaries absolutely amazing with the pieces that we absolutely love. They go above and beyond to make it a special experience and they’ll have my loyalty for life. Thank you George, Kevin and team!
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February 2024 by Alexander Snazin
In 2022 I stopped by this location to inquire about a watch I wanted. Never heard from the guy I spoke with.Two weeks ago came back to check on the watch. Spoke with Yoshimu who promised to call me back with an update. Haven’t heard from her. Called the store twice and was promised by a Rolex rep that someone will call me. Well, no one did. Totally unprofessional and unacceptable. Rolex management, please make changes in how you treat your customers who are in the market for a new watch.***UPDATE***Shortly after posting my review, store manager George contacted me. Thank you for your quick reaction to this matter and response.
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February 2024 by Max Hardwick
Came in and spoke with Dustin - absolutely brilliant service. Very welcoming and very helpful!
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February 2024 by Kei Yoshida
Had a chance to meet with Dustin and was a pleasure communicating with him. With his efforts, we were able to secure a watch that has been on my wishlist.With wealth of knowledgeable staff, attentive customer service and an initiative to give back to the local community, I have nothing but high regard for Bucherer Tourneau Waikiki.
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February 2024 by phatjat
Dear Yoshimi,Aloha!I wanted to express my sincere gratitude for the exceptional service I received during my recent visit to Rolex. Your knowledge, patience, and attention to detail made the process of selecting the perfect timepiece an absolute pleasure. Your expertise and passion for your work truly shine.Thank you for making this experience memorable, and I look forward to continuing my association with Rolex, largely thanks to the outstanding service you provided.Mahalo,Chet
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January 2024 by Anne R
My husband and I were celebrating our 20th wedding anniversary in Oahu where we had the pleasure of visiting the Rolex Boutique located right in the heart of Waikiki. We were promptly and courteously greeted by Mayumi and she patiently and professionally took the time to find out exactly what model I was interested in and the date I was leaving. Making no promises she said she’ll keep an eye out and let me know if one becomes available.I was ecstatic to receive a call from her on New Year’s Day asking if I could pass by the boutique - to my utter surprise, she had found exactly what I was looking for! Thank you so much to the entire team at Rolex and a special thank you to you Mayumi! My datejust made my trip to Hawaii and my 20th anniversary incredibly memorable!!
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January 2024 by kieran anderson
I had an outstanding level of service at the Rolex Tourneau location on a recent vacation to Waikiki. From the moment I stepped foot in the store Yoshimi was on hand to help me find my dream watch. I had low expectations considering the general lack of stock and the fact I was looking for a specific piece but somehow Yoshimi was able to work her magic and secured me a DJ41 in just 3 days. I can’t thank her enough for her assistance and I look forward to seeing her again the next time I’m in Waikiki. Thank you Yoshimi
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January 2024 by Alex Yeung
Wai Kit provided excellent service. After visiting so many Rolex stores, I never thought I would be treated well at an AD ever. What a surprise. Wai Kit actually seem interested in getting me a watch. Since I only knew a few models (the least available ones of course), I wasn't ready to put down a wishlist. I thought it'll be a waste of time anyways considering I've done wishlists before and those never went anywhere. Next day, I was walking by and decided to go in once again. Surprisingly, Wai Kit remembered my first visit. We chatted about models that I may be able to get and shortly I was putting down a wishlist. Long story short, he got me a watch on my list! He probably couldn't tell but I was ecstatic. Thanks Wai Kit!
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January 2024 by David Shih
Accommodating and extremely knowledgable team @ this Waikiki location.I would highly recommend visitors to stop by this boutique as I’ve had several friends/family walk out with amazing experiences! Always a good time trying on exhibition models here whenever friends/family in-town.
